Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Failed to obtain services from carriers?

Never had this happen before. A buyer located in Kuwait managed to purchase my item via eBay international standard delivery, but when I go to purchase a shipping label through eBay it gives me an error message "Failed to obtain services from carrier...

Buyer in Greece with no feedback

Someone wants to buy a game from me in Greece but they have zero feedback and it says he just started his account this year. I am just not sure whether or not I should be concerned? If I make a mistake it will be a few hundred dollar mistake. TIA

Buyer shakedown on $8 item

Shipped an item to the buyer boxed and padded. Early AM I get a nasty email that the item (hardened plastic, not likely to break unless shipping box is crushed) arrived "shattered", "improperly packaged" and how they "hate to leave negative feedback ...

Why do we have to print Custom forms for U.S. Territories

If United States Territories are considered to be part of the United States why do they treat it like an international purchase, and we have to print out the Customs Forms? I received a purchase from a buyer in the Marianas Islands, and the address i...

lost item

i have a item that was lost by the post office and was never scanned. i refunded the money but received negative feed back. the po does not show received what is ebay doing about this during the crisis

Return Rejected and I don't know how to tell eBay.

Hello,I bought a boosted board on August 19th, 2020, and it was delivered to me on August 21st, 2020, but it still says that the item hasn't arrived yet. I tested it, and it worked badly as it was listed as "Mint Condition". I requested a return on A...

How to respond to buyer NSAD?

I have sold a lego Set silent Mary box and manual only. I have put box and manual only both in the title and description. The price is 10$, whereas a complete set would cost 400$. Again, I have posted pictures showing the empty box and stated bold an...

First Class duplicate costs woes...can you help?

Is there a way to make the system automatically calculate FC postage into Priority when it goes over the weight threshold? Or automatically combine FC items and Priority items together so buyers don't get duplicate charges? Thanks!

Partial credit for a return

I recently purchased 3 chain saw blades from a vendor on Ebay Order number: 12-05055-77490 When they arrived, they were not packaged and just placed in a plastic mailing envelope where they certainly would move around with shipping. Upon opening the ...

Return Case - Its showing me an error when I want to add tracking number.

Hi! I have one problem. I have opened a case and seller escalated it to ebay. Ebay told me to return the item back to seller what I did too. This is my first return so I am a bit worried. I did not recieved any shipping label just adress where to shi...

Printing Mailing Labels

I cannot get this app to print labels. This is so frustrating. So now the customer is paying for shipping and so am I ! Come on eBay! Get this fixed.

Buyer wants me to ship using DHL

Hi all,I need some advice on something I think may be a scam. I had a buyer purchase a high-end luxury item from me. Looks like this buyer lives in Ho Chi Minh City, China. They have asked me to ship by DHL, stating that $20 shipping is a lot. The me...

Shipping Error Message at Check-Out

Is anyone else still having problems with customers not being able to purchase items because of an error message stating that "this seller does not ship to your address"? I have been in conversations with ebay since February (this is now August) and,...

What are my options?

I sold a book on eBay about six weeks ago. The buyer paid promptly and I mailed the book on July 25 via Media Mail. The tracking shows normal activity up to August 3, when it says "In Transit. Arriving Late." That's the last entry. I checked with my ...

Postage and Post Office

I am getting really sick of paying for service from the post office and all packages being very late! you pay for priority mail which is 2 to 3 days and end up not getting the package after it was mailed for many days after. it is ridiculous! they ch...