Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can I upgrade shipping on an item I sold after they've paid?

I just sold an item and the buyer paid via buy-it-now, but they sent a note saying that they'll pay extra if I can overnight the item. I can see where I can change shipping methods while printing my label, but how do I get them to pay the extra? I do...

Free Shipping but not showing on listing

I have multple items I set for free shipping but when I view the listing Free Shipping is not showing up it's showing calculated shipping. I've checked the free shipping box within the item why is this happening?

Finally experiencing USPS late shipping ...

It seems like North Carolina has some real issues with delivering packages on time. A few weeks ago a Buyer messaged me that their package was stuck in a bulk center in their state (North Carolina) AND they added that mail has been very slow there fo...

Online First Class Rate same as Priority Rate

So I'm not sure if its just me or what but i just realized the ebay rate for first class and priority is the same for 14oz-16 oz packages. When did this happen and shouldn't there be a gap. To me it seems like a no-brainer if that's the cost to upgra...

Would like to know where is my rug !!

Hello my name is jacqueline. AI have order a blue rug! About begining of sept .. I should recieve my blue rug and I also have the track numbers with it just in case if they say they came ,,, unfortunity they never came by to my location ... No one ca...

Buyer has not received item, I do not know how to refund.

Hello, I am a rather new seller to ebay, and the inevitable has happened to me. An item I shipped on ebay got lost by USPS while in transit to the buyer.I luckily have the money to refund the buyer, but the problem is I have looked around and I am un...

Fed Ex - Unauthorized Charges

I have been selling and shipping on eBay for 16 years. Two weeks ago I had a large package to ship. After measuring my package exactly and weighing it, I input those measurements in to get my package label. The package turned out to be $63. I printed...

Why am I forced into a return?

New ebay seller here.I recently sold an item marked as "Seller does not accept returns". This morning I received a message from ebay that the buyer has requested a return because the item "Doesn't match description or photos" and "Item had smell to i...

User avatar by Rising Star
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Resolved! Return question

So i had a seller who accepted my return but when does he send the refund exactly? After the item is sent back to his place or he needs to send it first before i ship it back? Not sure

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