Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How do I ask Ebay to step in to help me with my return once the seller has allegedly sent a label?

I'm trying to return an item and the seller accepted my return, but they don't send the label through ebay, they do it separately. I've done it before. They sent the label to my email directly and notified ebay they had done so. This time they notifi...

Can I upgrade shipping on an item I sold after they've paid?

I just sold an item and the buyer paid via buy-it-now, but they sent a note saying that they'll pay extra if I can overnight the item. I can see where I can change shipping methods while printing my label, but how do I get them to pay the extra? I do...

Free Shipping but not showing on listing

I have multple items I set for free shipping but when I view the listing Free Shipping is not showing up it's showing calculated shipping. I've checked the free shipping box within the item why is this happening?

Finally experiencing USPS late shipping ...

It seems like North Carolina has some real issues with delivering packages on time. A few weeks ago a Buyer messaged me that their package was stuck in a bulk center in their state (North Carolina) AND they added that mail has been very slow there fo...

USPS is late on delivery on Priority Mail and buyer wants their shipping refunded

The buyer paid for Priority and I sent it on time. USPS is going to be three days late delivering it. The buyer wants a shipping refund since the package wasn't delivered as promised (by USPS, not me). Am I obligated to give a shipping return? I have...

Buyer Chose EBay International Standard Delivery, But Can't Purchase Label

Hi, I just sold an item to an international buyer. They chose eBay International Standard Delivery, but when I go to purchase the label, I get an error message saying something went wrong. It doesn't explain what's wrong, only that it's wrong. I've c...

Online First Class Rate same as Priority Rate

So I'm not sure if its just me or what but i just realized the ebay rate for first class and priority is the same for 14oz-16 oz packages. When did this happen and shouldn't there be a gap. To me it seems like a no-brainer if that's the cost to upgra...

Would like to know where is my rug !!

Hello my name is jacqueline. AI have order a blue rug! About begining of sept .. I should recieve my blue rug and I also have the track numbers with it just in case if they say they came ,,, unfortunity they never came by to my location ... No one ca...

Seller Requesting Government issue ID to verify address

I just changed my address at the time of payment. Which now matches my PayPal ship to address. Seller is asking for State/Gov issue ID to verify Address/ID. Is this necessary? Should I be leery to share?

Buyer has not received item, I do not know how to refund.

Hello, I am a rather new seller to ebay, and the inevitable has happened to me. An item I shipped on ebay got lost by USPS while in transit to the buyer.I luckily have the money to refund the buyer, but the problem is I have looked around and I am un...

Resolved! Change handling time???? When gone from a Saturday through a Wednesday?

I plan to be gone a Saturday through a Wednesday soon. Shall I change my handling time to 3 business days and ship that Wednesday night (provide tracking) and carrier pick up Thursday??? I currently have 1 day but typically ship out same day or next ...

Seller has 30 Day Free Return policy, but says 14 day with restrictive conditions in listing

Hi there,I bought a very expensive item from a seller, primarily because their return policy (as listed in the "Shipping and Returns" section) is "After receiving the item, contact the Seller within 30 Days", "Refund will be given as money back", and...

Fed Ex - Unauthorized Charges

I have been selling and shipping on eBay for 16 years. Two weeks ago I had a large package to ship. After measuring my package exactly and weighing it, I input those measurements in to get my package label. The package turned out to be $63. I printed...

EBAY Items selected First Class are going AUTOMatically to Priorty on label print!

I clearly selected first class standard shipping , when item to print label it jumps to Priority Buyer selected. Been going on for a week. CS is of NON help, are not helping to resolive this issue at all and chat is going on infinite loop with ooks l...

Why am I forced into a return?

New ebay seller here.I recently sold an item marked as "Seller does not accept returns". This morning I received a message from ebay that the buyer has requested a return because the item "Doesn't match description or photos" and "Item had smell to i...