Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping a heavy item , need pick up option

Hello everyone, I was hoping someone could help me out here... I have a large item that I am thinking of trying to sell but I have no way to bring it to a drop off site due to its size.... I can ship it out directly from UPS or Fed Ex's website and c...

Resolved! Shipping label discounts?? Where??

Is this just me or shipping label discounts are shrinking? USPS Priority flat rate envelope $7.33 today (vs $6.7(something) yesterday...

Package Not Delivered - "Arriving Late" - Who is liable?

Bought a item shipper showed free shipping for, after waiting 10 days the seller finally handed off the item to USPS with substantially low insurance compared to value of item. Package last shows arrived at a facility in state item was shipped from. ...

Sold As A Set - Only One is Broken - How to Refund?

I sold a set of Lenox Candle Sticks; one was broken in shipping. I have filed one claim with USPS before, no huge deal. However, customer wants to return both - like right now. I'm leary that USPS will only pay for one. Any specifics you can give me ...

eBay payment failed to generate labels outage? I was put on hold for an hour

eBay payment generated errors "Failed to process payment" when I tried to print shipping label in eBay. But Paypal already charged the label, no label shows in eBay. Has been put on hold with eBay for over an hour....

Refunds

Can anyone help me please, I sold an item on ebay and the buyer requested a refund! I'm happy to do the refund but the funds they paid me with on paypal are pending they're not on hold they're pending. Now i dont want to refund the buyer if I dont ge...

Return address outside US

I purchased an item shipped from NJ, item did not fit wanted to return the item and the return address is Pinghu, Longgang District. This made me mad. How do I get Ebay to respond to this problem.

Buyer opened case for arrived damaged but did not provide any information or pictures of the damage.

A buyer just opened a Arrived damage case with "one is broken!" without contacting me first, no pictures or any additional information, I request to please upload pictures of the damage item and damage package but no reply at all from this buyer. The...

How Do I fix Getting Charged Twice For Same Label With Paypal

This was the first time this has ever happened to me. Just wondering what to do about it after looking all over the place. Some I found had the problem but never a remedy was posted after. Definitely would like to know for future reference.Yesterday ...

return to sender with ebay international standard delivery?

I used ebay international standard delivery for a shipment to Brazil. This is where I ship it to ebay's warehouse in KY and they forward it to Brazil. The buyer refused the package and it is being returned I am assuming to ebay's warehouse in KY. Wil...

Is a damaged box alone enough to warrant a refund?

I shipped out a graphics card recently and the buyer has said that the box was damaged, which it was slightly squashed in some places but nothing to drastic. Anyways he says he wont be able to test if the card actually works for a month, so he wants ...

Global Shipping Program Blocking Seller Payments from International Buyers?

In the past two weeks, two of our international buyers (UK and New Zealand) have reported that they get an error during check-out indicating that we do not ship to their country and that eBay wants us to send them an invoice. They are suggesting that...

When buying shipping labels the page is defaulting to Priority Mail

When I go to buy a shipping label Priority is always pre-selected no matter what postage I specified in the listing. Meaning that myself and others will inevitably make the mistake of selecting the wrong shipping method when just about everything I s...

Resolved! Problem with purchasing shipping label

I have been attempting to purchase a shipping label (USPS 1st Class), but when I press "purchase", nothing happens. While awaiting a call back from eBay, thought I'd check with the community. I use managed payments. Tried to purchase through both Pay...

When does return shipping label officially get charged?

Is a USPS return shipping label charged to my monthly invoice or taken immediately out of my available funds? Also, is a USPS return label only charged when USPS scans it or when the buyer prints it out at home?