Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer open claim cuz package couldn't be delivered.

Buyer opens a claim because package couldn't be delivered. It got all the way to the buyers post office and was out for delivery then said it couldn't be delivered. Its on its way back to me but the buyer opens a claim without ever messaging me first...

Buyer sent back a different item then I sent them

I sold a pair of yeezy 750 waverunners after they shipped the buyer opened a claim for a refund and sent back a different pair of shoes and got his money back. I have video proof of me opening the package and pulling out the item. Is there a way for ...

Disrespectful return.

A return has come to us for a rather expensive ring ($1700). We always ship to the customer via Priority Mail with full insurance, and very securely packed. The item was returned by first class mail (took pictures and made a video) utterly loose in t...

Problem with me shopping

the guy send me a number of traking but when i go to DhL I cant found them , can u help me 3317400024786329907600

Buyer says she cant pay me because of my payment settings

HELP! Buyer says she tried to pay me but cant because of my payment settings. I ship US only. She is in the UK but uses a US address. She keeps telling me I need to change my settings to accept her payment, but I have no idea what she's talking about...

International customer demands return, no means to resolve this

I advertised a printer on Ebay. Unfortunately it was purchased by an international customer. This person says it doesnt work at all. For a printer you need the latest driver. I asked what is the error message, and gave multiple suggestion. The printe...

GSP Lost Package

A customer in China purchased an expensive musical instrument from us on 8-8-2020. We shipped it through Ebay's Global Shipping Program (which I will never use again). Tracking shows that the package was picked up by the USPS and made a stop in Cinci...

Seller added return label but I cannot edit tracking info, My label has different tracking number

I really dont want seller saying they didnt get item but I cannot edit the info. Any help, thank you!

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Trinton mans Facebook now!

It seems trinton@ebay works eBay CS on Facebook now!

Why does eBay require funds in Paypal to refund?

This is my first time dealing with a refund on eBay. To start, I had $0 in my PayPal account, and I have $0 in my bank account as well because I used the $20 from this sale already to pay for some things. Then, eBay subtracted 20 from my PayPal balan...

returns

Why Ebay does not accept returns when inserting an item, but shows -Seller does not accept returns-.

Shipping Chargers

Shipping Chargers Too High For Some Country's Couse Of Corona Pandemic . Need to know how to clear that problem with customer .

Buyer can't purchase thru the Global Shipping program

Buyer wants to purchase but receives message "Seller will ship to your country, but you must contact them for rates". I do have some countries on my prohibited countries list, but their country is NOT prohibited.I did check the box for the Global shi...

Post Office now requiring broken items be taken to P.O. to be inspected

I have never had to take items that were broken to the Post office just use to send pictures, now i'm received a letter saying items must be taken in for inspection. You would think with Covid they would not want people coming in.