Shipping

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returning an item without a return label

returning an item , by just putting it back into the mail without a returning label the seller refuses to admit that they got it back, ebay closes the return request because didn't have the proof of return label on it , so they claim it wasn't return...

Resolved! buyer messaging me about problems buying my item

I had a buyer send me a message just a few moments ago that he was trying to buy an item from me, but said that he was unable to. He got a message that says we are sorry, but the item you selected may not be purchased due to seller shipping restricti...

Resolved! Buyer Damaged my item and asking for refund

Buyer damaged my gold plated silverware, trying to polish it and using some harsh chemicals or abrasive scrubbers and now blaming me for selling it to him looking like this. on my pictures the set looks beautiful, shiny and gold, on his picture it's ...

Resolved! How to negotiate a partial refund as a buyer?

Searched the community but couldn't find a clear answer to this. Recently purchased an item which arrived missing some of things shown in the photo. Contacted seller but received no reply, so after waiting a week raised a refund request. Seller has n...

Global Shipping Program Ukraine

I have a buyer asking if I ship to Ukraine. I have eBay Global Shipping selected for all my listings and Ukraine is supposed to a GSP country. However, Ukraine is not showing up under shipping on any of my listings. Does anyone know how to add Ukrain...

ebay just gave a costumer a double refund ?????

this new payment system is messed up, customer asked for a return on something they just bought and I haven't even shipped it yet, so i went a head and refunded them and now e-bay doubled the refund amount THIS IS SO MESSED UP ITS ISNT EVEN FUNNY !!

Buyer won't return item for refund

Am I within my rights here? I'm trying to protect myself from a scam or fraud.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.Item was purchased in mid April. ($37.00) Item didn't arrive for 2 months (mid June). Item was defective. Case was immediately opened in June upon receiving defe...

Problematic Buyer Help?

Hello,I hope I'm posting this to the right section. I'm new here on the forums so I apologize if it's in the wrong section. I'm dealing with a very rude and unprofessional buyer ATM.A little backstory - The buyer won 2 auctions from me. In the descri...

How to I change an address to print a label in managed payments?

Jacksonville, FL USPS Distribution Center Issues

Anyone else having troubles with packages going into a proverbial black hole at the Jacksonville, FL USPS Distribution Center? Have (at least) 4 packages that have been stuck there for over a week, each with their own "Item Not Received" cases opened...

Global Shipping Program confusion

I understand once the sellers item reaches the Global Shipping hub, and is marked as ‘delivered’, it is safe and insuredfrom there to the buyer? If I don’t accept returns, that’s it?! No more worries? How Is the seller aware the item finally makes it...

Is the new eBay Standard International shipping to Mexico good?

How often do packages fail to be delivered? Interested in people's opinion who have used the new service. The $100 Buyer & Seller insurance policy seems pretty solid to incentivize international shipping.

Incorrect return tracking number, how to correct it?

The tracking number given to ebay is different than the tracking number on the PDF, so ebay emails me stating I have not returned the item. I can't update the tracking number when I click "MARK AS SHIPPED". I asked the seller to correct the tracking ...

Shipped to wrong address

Hello all! I sold an item. I *always* copy/paste the address (together with the buyer's name). In this way I cannot use a wrong address. But this is what happened to me: I shipped the item to the address displayed.It returned to me after two weeks as...