Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item delivered, but USPS failed to scan. Say they can not update tracking.

Hello! This adds onto my former post, but now a new issue has arisen. I sent an item out over a month ago and it had a "NO ACCESS". It's remained "In Transit" and I thought it would eventually get sent back to me because it could not be delivered. I ...

shipping options I chose not all appearing to buyer. What's wrong?

I just became aware of an issue with the shipping buyer sees on my auction posts. I have been selling here for many years, and this just baffles me.When I create my listing, I select Parcel Select as first shipping option and Priority Mail for the se...

Resolved! tracking issue

It is prob nothing but since it involves a very high dollar item i wanted to ask about it, the seller told me it was shipped, posted a tracking number and gave it to me. a day later the main page says this processed thing but when i open the page it ...

USPS Error on Monday November 16th

I sell and ship out of St. Louis Missouri region. Yesterday I noticed my seller performance for items shipped on time with no carrier scan went from 100% to 97.3% in one swoop. It shows I have 49 packages, all sent on Monday the 16th have no carrier ...

New Managed Payment Plan Limits My Ability to Offer 2 Day service

I think if payments are delayed to my checking account, I will be needing to add more days to my shipping estimates. Instead of 2 days, I'll probably need to move it to 3 or 4 days. I refuse to send an item to a buyer with out seeing payments in my a...

Missing items - different sellers, same item

I have rarely encountered a problem with purchases on Ebay until now. I have ordered the same item from three different sellers and all have failed to show up. One shows as being scanned at the post office, but no further information. The other two w...

Has anyone ever gotten a cost adjustment from the USPS giving you money?

I've heard of sellers getting dinged pretty hard from the USPS on a cost adjustment every now and then - when your package was found to be underweight on the scales or something else - but the details say that you can be reimbursed for paying too muc...

Item Undeliverable - GSP

I just had an item that I purchased through GSP from US to Canada refunded because it was restricted. - Starburst Jelly Beans. I have purchased these several times in the past through GSP and no problem. I got all my money back immediately, but wonde...

Partial Refund for Damaged Goods

The website says go to Returns Dashboard and click on Refund Buyer. I can't find that. I've resolved the issue with the Buyer... just need to process the refund (without return).

Seller will not give me a refund, since the item broke after I received it

I bought off eBay glasses frames made of metal.After I had my own lenses installed into the eBay sold frames, they broke.I have worn glasses my entire life.I am 74 and very careful with my glasses.They broke sitting on my nightstand. Seller will refu...

Resolved! Buyer Charged 40$ by usps for shipping after already paying 15$

I sold an item recently and the buyer paid $15 for shipping. USPS held the package and charged them $40 to pickup because "Short paid/other postage due". I weigh and measure every package so I'm not sure where the $40 is coming from. Any help or sugg...

Returns label different to address given by seller

Hi, recently got an item from someone, once I received it I found out it was fake. I opened up a case, for a return & spoke to the seller who said they don’t accept returns, item was sold as seen etc! we couldn’t come to an agreement so eBay stepped ...

Resolved! Error Generating Shipping Label (Because of Irregular Package?)

This is my first time trying to get a shipping label through ebay and I keep getting this error after I hit purchase that reads "Something went wrong and we were not able to generate the label." Which is unhelpfully vague. I contacted ebay support di...

Seller not responding

I won an item and within 10mins I sent payment via PayPal. It has been a week and the seller has still not claimed it. They have not responded to messages I sent immediately after payment, 3 days ago or today. Am I within my rights to cancel the paym...

Ebay refusing to credit my account for a wrong shipping charge billed by fedex

I have been a seller on eBay nearly 12 years with an impeccable selling and buying record. Recently I sold two identical items and shipped them both with fedex. whenever I got my invoice they charged $13 for one and $107.00 for the other. Even the ba...