Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Partial Refund for Damaged Goods

The website says go to Returns Dashboard and click on Refund Buyer. I can't find that. I've resolved the issue with the Buyer... just need to process the refund (without return).

Seller will not give me a refund, since the item broke after I received it

I bought off eBay glasses frames made of metal.After I had my own lenses installed into the eBay sold frames, they broke.I have worn glasses my entire life.I am 74 and very careful with my glasses.They broke sitting on my nightstand. Seller will refu...

Resolved! Buyer Charged 40$ by usps for shipping after already paying 15$

I sold an item recently and the buyer paid $15 for shipping. USPS held the package and charged them $40 to pickup because "Short paid/other postage due". I weigh and measure every package so I'm not sure where the $40 is coming from. Any help or sugg...

Returns label different to address given by seller

Hi, recently got an item from someone, once I received it I found out it was fake. I opened up a case, for a return & spoke to the seller who said they don’t accept returns, item was sold as seen etc! we couldn’t come to an agreement so eBay stepped ...

Resolved! Error Generating Shipping Label (Because of Irregular Package?)

This is my first time trying to get a shipping label through ebay and I keep getting this error after I hit purchase that reads "Something went wrong and we were not able to generate the label." Which is unhelpfully vague. I contacted ebay support di...

Seller not responding

I won an item and within 10mins I sent payment via PayPal. It has been a week and the seller has still not claimed it. They have not responded to messages I sent immediately after payment, 3 days ago or today. Am I within my rights to cancel the paym...

Ebay refusing to credit my account for a wrong shipping charge billed by fedex

I have been a seller on eBay nearly 12 years with an impeccable selling and buying record. Recently I sold two identical items and shipped them both with fedex. whenever I got my invoice they charged $13 for one and $107.00 for the other. Even the ba...

Resolved! The eBay return shipment request has been closed due to a shipment delay

HiSeller sent me the shipment is not as the descriptionI contacted the seller and told him that I would return the shipment to him and I opened the return shipment requestI shipped the shipment to the seller, but because of Virus Covid 19The shipment...

Has ebay padded envelops changed back to the old ones yet? The new ones suck

I bought a box in Sept. but didnt need to use them until now(still had old ones) - These new ones are cheap, you can see through them and the glue to seal it is junk. You can easily open the envelope and it wont reseal because the glue comes off on s...

Cannot sign for returned item

Hi All, I'm caught up with an ebay return, as a newbie I find the system to be buyer friendly, but not seller friendly. In essence, I have no returns accepted, but ebay gave me the opportunity to return it or refund and let him keep the item. I decid...

Shipping Deadline

I have to ship an item by today. If I print out a label but don't ship it yet, will that count as shipped late?

Resolved! Puerto Rico exclusion glitch

Anyone else getting a bunch of messages asking why you don't ship to PR when you actually do.

accepted return and already replaced. don't need to refund but ebay says 50%

I sent one wrong ornament out of 2told buyer to return (the one) and they got a prepaid labelsent them the correct 2nd ornamentrec'd return and ebay is saying I have to refund 50%anyway around this?

Resolved! Being SCAMMED from GSP Customer

Someone please help! I'm so scared!!! I sold 7 Quantity of an item thru the Global Shipping program for what was easily my biggest sale ($700) in my 3 years of selling on eBay. The customer bought a few units a month back and decided she wanted more....

Just figured out, eBay is not responsible for eBay Standard International delivery

I have several packages got lost after delivered to China post, now tracking number is deleted, all tracking is deleted and eBay says I have to file directly with forwarding agent.