Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Refunding/Canceling An Order

So a customer decided to buy something from me and then find it somewhere cheaper and opened up a refund even though I hadn't shipped it yet. I told her if she had contacted me first then I could have easily canceled the order. But I went ahead and a...

Global Shipping Restricted item collrction

I sold an item to USA. Sent Via the GSP..I have received a email from eBay that the item was a restricted item.(an antique cabinet). And could not be exported. My customer has been fully refunded and is ok with that but my item remains in limbo at th...

Another Ebay + Fedex Goof!!

So I got an order today for a APC backup system. I looked at the order info on my phone and it said "free shipping, you pay". I never use free shipping (and don't use the app to list either) and checked the listing on my PC at home and there is only ...

Need Help Please - What Is Best Way To Ship A Tea Cart?

I need to ship a tea cart and would appreciate shipping help on best way and not expensive way to ship. Thank you for help.

WARNING! There is NO SELLER PROTECTION! It is a SCAM!!

First of all let me establish I have been selling on ebay for over 20 years and have over 100,000 transactions to date. Several days ago a buyer claimed I sent an empty box for an order of shoes. This is categorically false. He was rude, used the f-w...

Tracking showing vacate

I brought an item to certain seller and later discovered that the shipping company had moved to a different collection I pleaded with the seller to send the parcel to the address as it was wrong as I was looking for the new address only discovered th...

Returns for buyer's remorse with managed payments causes payment hold?!

I have recently been transitioned to managed payments and just got my first return request, for the reason "doesn't fit." First off, I accept returns, and these have therefore always just been automatically approved in the past, but this for some rea...

Scan sheet question

So, on Nov. 12th after the Nov. 11th holiday, I created a scan sheet for 4 packages. Three were first class and one was media mail. I took the packages with the scan sheet and gave them to the front desk of my condo. I checked later that night and NO...

where has the UK ebay support gone to? I

I started a return. Seller accepted but wouldnt give me a label. Managed to get ebay during the evening but not UK. Cant escalate the case even though the date has passed for escalation. Cant get UK support, the telephone number i had gives me some i...

Something went wrong and we were not able to generate the label.

I'm getting this message 11/14/2020 when I try to purchase and print the shipping label, and just wanted to start a thread about it in case it was going to be a thing for everybody. Is there any "fix" for this or do I just have to wait it out for Eba...

shipping

Ebay sends payout before shipping is complete. Why can't Ebay keep the shipping payment until item is shipped.

Shipping issue and refund

Hello,I sold my items and provide a USPS tracking number include signature confirmation.But this package missent and has a processing exception. The estimated delivery date was Nov 6 but today Nov 14 the buyer request refund for this.Is there any met...

How do I get shipping costs down

Is there a further discount for shipping for small businesses. I use mostly 1st class packaging & I still am paying almost 50% of my total income to shipping. I use Ebay shipping platform & I have a Premium store is there a USPS business level discou...

Slow boat to Guam. Shipping advice

Hey guys, I am a new seller and just used eBay to sell a road bicycle that wasn’t selling in my local classifieds probably due to the cold season. Anyways I ended up selling it to a military guy in Guam at an FPO address I figured it was the same shi...

Phony shipping timed

Why does eBay mark items shipped when a shipping label only printed?. My experience lately is, seller prints a label... holds on to item for days and there's nothing the buyer can do because ebay says its already shipped? I've found this happening qu...