Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Are international packages sent from the USA sometimes assigned domestic tracking numbers?

I am located in the UK and purchased an item from a seller in the USA on the 1st October. The item was shipped on the 5th October and a 20 digit tracking number added to ebay. the item showed regular tracking updates until the 7th October when it was...

Fraud by seller

Not only has he defrauded ME, he had defrauded several others on the same scam (look at his feedback) First a fraudulent tracking number is sent to Ebay and myself, later described as shipped and received. He has to have someone in shipping helping h...

Royal Mail delivery

Hiso my eBay purchase was ‘delivered’ and signed for but not by me or to my address. the seller has posted me a photo the the signature that was used to sign for it but very hard to make out. I checked with neighbours and no luck with finding my parc...

Shipping

I HAVE ASKED EBAY ON MORE THEN ONE OCCASION TO NOT CHECK FREE SHIPPING ON MY ITEMS. THEY CONTINUE TO AUTOMATICALLY CHECK FREE SHIPPING. I CAN NOT AFFORD TO SHIP FREE AS I WIND UP LOSING MONEY OR SHIPPING AN ITEM FREE OF COST TO THE BUYER. THEY TELL M...

Stuck in transit for almost a month?

Hello, this is my first order using Ebay, I really hope anyone could help me, I'd appreciate it I ordered using guest account, the estimated delivery is due Sep 30 - Oct 21, but I have a problem since the package is now currently 'handed over to airl...

FedEx Proof of Delivery (POD) - How do you get it when you pay for it????

I have a buyer that opened a chargeback on a $2200 purchase. I purchased the label through eBay/FedEx and paid extra for signature delivery. When I click "obtain proof of delivery" on the FedEx site it's asking for the account number. What is this ac...

Global shipping program claim - please help

Hello,I listed an item on ebay with "no international shipping". A person from the Netherlands bought the item, when I got shipping info it said sent to the ebay global shipping center in Kentucky, which I did. It arrived safely and then was shipped ...

Resolved! Buyer claims product it’s fake but it’s not fake.

Hi. How can I solve a problem with a buyer that claims the item I send it’s fake. But it’s not fake. I ask to send me pictures of the item and the pictures he send me it’s not my product it’s a different one. It’s there a way to contact some one from...

The NOTORIOUS Jersey City Regional Distribution Center

If anyone has sent packages enough they will eventually have their own experience with the infamous Jersey City Distribution Center.Rather there is a theft ring or it is the most incompetent center in the entire USPS, there is definitely something wr...

Ebay approved return, when I don't do returns.

Buyer purchased a movie collectible. I posted pics of item and proof that it was worn in a movie. Certificates etc. She wanted to return it cause it wasn't what she was expecting, even though there were photos of the items and the proof. I denied the...

How do I void a shipping label that is more than 5 days old?

I thought the post office lost another package of mine so I had them looking for it. Come to find out the fault was on my end and the package got accidentally put in a drawer. I found the package today. Emailed the buyer who still wants it shipped ou...

adding Insurance to your USPS Labels

Hi,I was trying to add insurance to a USPS First Class label this morning and was unable to find on the new label system. I called ebay for adding insurance on a USPS First Class label. They new ebay label system you have to click " Add additional li...

I don't see my local post office on the services tab (shipping details)

I want to sell an item from Georgia internationally, I thought I was going to use my local post office Gpost, but on the "create your listing" page, while writing the shipping details, I don't see it in the "services" tab. What am I doing wrong? This...

eBay labels printing incorrectly

About a week ago, my label printing setup changed on all browsers and the app. I can’t find a setting and I changed nothing. I do about 90 percent of my labels via the app and my Bluetooth printer. Then, instead of a half and half landscape label and...