Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay overcharging me for Fedex shipping

So I finally started looking at my invoices from eBay I was surprised to see that almost every shipping through FedEx for a few months I was being charged twice the price I was quoted. I. Emailed eBay and of course contravene the run around they said...

Resolved! Need help limiting shipping locations

I am brand new selling my first item. I want to include free shipping to make it easy. How can I limit my free shipping to the 48 states? If I allowed the whole US, would shipping to Alaska, Hawaii, Puerto Rico be much higher? Any advice for the newb...

Resolved! Seller Hasn't shipped product after purchase and wont respond to me

Good Afternoon eBay users, On October 3rd I won an auction for a cellphone. I paid immediately and eBay says the item was shipped. However, it says shipping info received and nothing else, no package location, or last scanned date, and I'm supposed t...

Bought fake Oakley Sunglasses

I recently spent $100 for a pair of Oakley Sunglasses on eBay but they turned out to be fake. The frame was squeaky, weak plastic. The lenses were also cheaply made. I went to request a return because I was sure they were counterfeit. I am very famil...

return thru paypal?

Buyers can opened a return case thru paypal? Never got any message/notice from ebay and no 'case' under returns on the my ebay page, just an email from paypal that we never noticed (who checks emails anymore) - who do we 'talk' to, ebay or paypal? Si...

How long is too long?

I bought a guitar September 22 2020. The delivery date is October 14 to 16. How much longer do I have to wait?Is it unusual to have to wait this long for my item? What happens if my guitar doesnt arrive by October 16th? Thx

Ebay Providing Free or Forcing Insurance on UPS and Fed Ex Shipments????

Called customer service regarding no option to buy extra insurance for UPS shipment. After some research, was told that I don't need to do anything. If shipment was lost/damaged, I was to contact UPS directly and they would begin claim process, even ...

Trouble with international shipping..

Hello, I have a buyer outside the US wanting to purchase multiple items from a variation listing I have. Shipping is free for these items. The person has messaged me and said that he is being charged $8 and some change for shipping for each item. I k...

Shipping Thank You Notes / Business Cards

I was just wondering if anyone includes little thank you notes to the buyer or a business card? Sometimes whenI buy stuff off eBay, Amazon, etzy, etc I receive business cards but I usually toss them. But sometimes I get hand written notes and I think...

Are international packages sent from the USA sometimes assigned domestic tracking numbers?

I am located in the UK and purchased an item from a seller in the USA on the 1st October. The item was shipped on the 5th October and a 20 digit tracking number added to ebay. the item showed regular tracking updates until the 7th October when it was...

Fraud by seller

Not only has he defrauded ME, he had defrauded several others on the same scam (look at his feedback) First a fraudulent tracking number is sent to Ebay and myself, later described as shipped and received. He has to have someone in shipping helping h...

Royal Mail delivery

Hiso my eBay purchase was ‘delivered’ and signed for but not by me or to my address. the seller has posted me a photo the the signature that was used to sign for it but very hard to make out. I checked with neighbours and no luck with finding my parc...

Shipping

I HAVE ASKED EBAY ON MORE THEN ONE OCCASION TO NOT CHECK FREE SHIPPING ON MY ITEMS. THEY CONTINUE TO AUTOMATICALLY CHECK FREE SHIPPING. I CAN NOT AFFORD TO SHIP FREE AS I WIND UP LOSING MONEY OR SHIPPING AN ITEM FREE OF COST TO THE BUYER. THEY TELL M...

Stuck in transit for almost a month?

Hello, this is my first order using Ebay, I really hope anyone could help me, I'd appreciate it I ordered using guest account, the estimated delivery is due Sep 30 - Oct 21, but I have a problem since the package is now currently 'handed over to airl...

FedEx Proof of Delivery (POD) - How do you get it when you pay for it????

I have a buyer that opened a chargeback on a $2200 purchase. I purchased the label through eBay/FedEx and paid extra for signature delivery. When I click "obtain proof of delivery" on the FedEx site it's asking for the account number. What is this ac...