Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay screwed me. Is there any recourse other than to just exhale and accept the abuse?

OCT 3: Purchase made. Estimated delivery date is October 10.OCT 6: Seller gets around to buying a shipping label through eBay.OCT 10: Estimated delivery date arrives, no item, no tracking information.OCT 11: I message the seller to ask what's going o...

Attn to whoever is in charge of eBay International Standard Delivery

29 Sep 202011:34Arrived at Consolidation Center. Shipment is being processed. ERLANGER, KY, 41018, ERLANGER 26 Oct 202016:27PROCESSING COMPLETED AT ORIGINMelrose Park, IL, US, United States, Melrose Park, United States 04 Dec 202001:50In transit to d...

Refusing to pay fedex for clearing customs on an item

I baought an item from korea through expideted shipping(fedex) and when the item arrive the total total cost of the item plus clearing customs racked up by almost x2My question is this:If i refuse to pay fedex to clear the items through customs and a...

Resolved! Anyone having trouble with USPS tracking showing an item you shipped today as delivered?

I dropped a package off at the Post Office today that is going to North Carolina from here in Maine & the USPS tracking is showing it as delivered. It shows it as being delivered to my town here in Maine?? My buyer emailed me asking what is going on ...

Resolved! Buyer claims item wasn't received. Help please!

Hi everyone. So recently Last Saturday I shipped out an item via USPS Priority Mail. The item was picked up by my Mail carrier (I directly handed it to her). The item since then has not moved from preshipment. Now I've already talked to my Mail carri...

Customer left a positive feedback but money still on hold

I sold an item, posted by private courier, the customer received and left a positive feedback, eBay ignoring the positive feedback is keeping my money on hold

cancelled by seller

I had an order cancelled by the seller a couple of days after I purchased the item due to they didn't add enough for shipping for the initial shipping cost and I didn't want to pay the larger shipping cost adjustment.I have not received an item (due ...

Ebay now holds sellers responsibile for stolen mail. Goodbye Ebay

I had an incident happen where someone stole the buyers mail. The buyer asked for a refund, I told them I'd have to contact ebay because at this time I thought there was no way I was responsible for it. In the meantime the buyer opened a fake return ...

Resolved! If an item that I shipped in missing in transit, who handles the refund?

Hello, I have had some recently shipped items "missing" and USPS tracking shows they are sitting "in transit". Am I responsible for issuing the refund to the buyer or does eBay assist? I did an online chat with eBay and they said "don't worry, you're...

I Shipping Rate Increases as of 10/1820 ~ EBAY assessing buyers 10% sales tax on items & shipping.

I am sure that others sellers were surprised over .25 rate increase on first class packages which took affect on 10/18/20. I did some checking and neither USPS or Pitney Bowers has increased their rates. Spoke to Ebay via telephone and they have no a...

Please Help- appeal

Hello- I'm looking for answers since I can't find a way to contact ebay on behalf of my grandparents. They placed an order for a $75 item on November 12. It was stated delivered on November 16, but they never received it. We contacted the seller ampl...

Seller does not accept returns

Hi, I'm about to buy a pair of shoes I like but the seller does not accept returns.I've asked whether he is willing to make an exception because I'm not sure if the size will fit me. He replied that is willing to make an exception hence accepting the...

USPS Parcel Select No Longer Available?

I select Parcel select ground service when listing the item then its not available? I know they do that when Priority Mail is comparable in price but it is not in this case, its more expensive. Label shipper is giving me the option to ship it UPS gro...

Where can I find out how much I was charged for return shipping?

I had a few returns recently and I wanted to check to see how much I am being charged for the return shipping. I checked my current eBay invoice and couldn't find anything. I checked my PayPal activity and couldn't find it there either (PayPal makes ...

Refund request after shipment confirmed

I have a buyer who received an item in November 14 and they claimed today, December 3rd, they received the wrong item and my PayPal is now negative. I have insurance on the item and signature confirmation on the item at the location it was shipped to...