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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Why am I forced into a return?

New ebay seller here.I recently sold an item marked as "Seller does not accept returns". This morning I received a message from ebay that the buyer has requested a return because the item "Doesn't match description or photos" and "Item had smell to i...

Resolved! Return question

So i had a seller who accepted my return but when does he send the refund exactly? After the item is sent back to his place or he needs to send it first before i ship it back? Not sure

Ebay standard delivery

on 9/22 I was desperately looking for the rates for ebay standard delivery to invoice my buyer for a large package to the UK and when I could find them no where, called ebay and was told that the charges were the same as USPS because of some carrier ...

Buyer intercepted package

Hi everyone the buyer alerted me to an incorrect address after the parcel had been shipped. He then proceeded to have the parcel intercepted at his local post office. I wasn't too concerned until USPS lost the package and has closed the lost item cas...

Refund Bad Address

I don't sell much - but recently sold a pair of sneakers - I received payment with a verified address - after I shipped it buyer informed me she had provided a bad address. I have been working with USPS - they have declared package lost. I have input...

USPS Insurance purchased through eBay NOT COVERED!!!

May 28th I mailed a DJI drone valued at $1400 and purchased my USPS postage through ebay. I added the signature option and paid $17 for $1000 in insurance coverage. The buyer received the drone, it was damaged in shipping. I file a claim with USPS ri...

USPS POSTAGE DUE $75 FROM ALASKA

So this was new one. Recieved a package from Alaska with 5 Lb postage on it. It was 25 Lb. Box. I of course refused. I'm assuming it goes back to the seller but will they have to pay the $75 before they get it back?? Which would mean I will never get...

How does my seller select the best shipping option?

In my listing, I have added 3 different shipping options for my buyer to select from. However, it does not appear that they are seeing this. I have gotten questions about the shipping cost, and when I asked them to look at each of the options I set u...

Cannot contact seller for proper order id

I have an issue when trying to contact a seller with an issue from a specific order. Once the "contact seller" button is clicked for a specific order, it ends up bringing up a different order and/or item as well. Does anyone else struggle with this i...

Resolved! Is issuing a Partial Refund Okay?

I had a minor issue with an item sold (I posted about it earlier). I think it is all worked out and that the buyer will be happy when all arrives. This particular buyer leaves positive feedback to most everyone and seemed to appreciate the communicat...

How to request for a refund for an item bought beyond 30 days and never came?

I purchased a couple of items from two sellers in two different continents in February 2020 soon before the pandemic hit. And then waited a couple of more weeks since the estimated arrival date for I knew that the shipments would get delayed anyways....

Shipping What Is Up

Sold a item on 9/15 shipped on 9/16. EBay is showing in tracking history that it was shipped on 9/22. Oh heck NO, I have my PO receipt to prove it.Shipped another item on 9/11 still not showing delivery 12 days later. I have sent the buyer 2 messages...

Buyer has an Incorrect Address Registered w/eBay and My Sold Item Returned to Me.

the buyer left off the letter W. (for West. Like West Main Street) as part of her street address, when registering her address with eBay. the item was returned as "No Such Address" and "Unable to Forward".I contacted the buyer & she stated that she s...

customer service

how do i contact someone at customer service or agent at ebay thank you

Lost tracking number, what to do?

Hi So I know it's a stupid mistake but it happened. I had it in my lap and got out of the car 15 minutes after dropping it off. I called the post office I dropped it off at and they didnt answer. It was near closing. I'm just wondering what my option...