Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller here, decent appeal advice ?

1st item, delayed delivery by usps, buyer filed did not receive item claim same day as delivery. I have proof of when shipped, expected arrival date as well as delivery confirmation on exact day and within 1 hour of return claim opening by buyer. I ...

Unable to ship UPS

Had a heavier widget sell yesterday where the cheapest rate shown on Ebay shipping was UPS, an option I had never used before. Alas, the system would was not able to generate a UPS label claiming unable to complete transaction. I waited one day but s...

eBay International Standard Delivery

Why is eBay charging me a final value fee on money that wasn't collected?? I sold an item for $3.95 + USPS First Class Mail. Which is a 40cent Final value fee, I understand about this...The final value fee for shipping is 32Cents but there is no mone...

Sellers paying fees for buyer address errors

So based on the title, what are sellers doing to protect themselves? Sellers rely on eBay to validate buyer addresses but the seller get's shafted with PayPal fees when eBay drop the ball by allowing validation of an incorrect address. Have sellers f...

Tracking

Ebay does not accept tracking numbers as proof of delivery. A customer stated they did not receive an item but the tracking number showed it had been delivery showing the date, time and location. Ebay still refunded the money to the buyer. So, I gues...

Fedex Shipping Confusion, This Has Never Happened To Me Before

Hey guys first post here. I am shipping from the US to Japan through the Ebay Global shipping program I printed out a label with Fedex through Ebay. I mistakenly dropped the package off at USPS. I realized this because my customer says it has not arr...

Return of essick humidistat

I am not going to pay $12.00 to return this item when it was missed advertised and the return label was from Lowes

eBay's gauanteed deliver is killing me

I do not offer guaranteed deliver that I am aware of. Many customers are contacting me wondering why their items having arrived within the guaranteed time frame. That is not my fault as I did not make any such promises. I almost always get the items ...

Buyer abusing item not as described, now I am out of item and money. New scam?

I had been an ebay user since more than 10 years without any issue until now, but not long ago I listed an automotive part that I bought for a car I had and then sold without having a chance to install it, I listed it on ebay brand new in box, just l...

Resolved! Can I hand deliver an item?

Question... How would I go about hand delivering an item ordered on eBay.In a nutshell, a church ordered a trivial $12.49 HVAC part I sell, and I do not trust USPS to be able to deliver or even scan the item given I already lost an item they did not ...

Waiting on preorder from seller for 3 weeks now. Seller is now ignoring my messages.

I made a preorder for Assassin's Creed Valhalla on August. The listing said the item would ship upon release, which was November 10th 2020. I messaged seller during that weekend and he said there were power outages and he had a delay in his package b...

Since shipments are being delayed.............

Due to circumstances with the Post Office which we all know is out of our control will ebay ding accounts for being late? I have 7 packages that tracking shows will be late due to the Post Office mess.

After I send tons of e-mail to the seller for request cancel my order，no respond

First of all，I read the shipping policy pretty clearly，the description showed me that they will ship the product between1-3 days after buyer made a payment. Also they showed me that it's going to take less than 15 days to ship to USA.But in case，I st...

How to ask for refund when the item was already returned to sender

Hi! I recently bought an Item. The item (due to no fault of the seller) was returned to him. I want my money back but there is not option for order cancelling once the item was shipped. The seller is willing to give me a refund. But he tells me I nee...

Resolved! Buyer says item won't work and insists on returning without opening a return

I sold a vintage embroidery transfer that was about 70-80 years old. It is unused with only a test pattern cut out and with a tear through one design both of which I photographed and described. The buyer received it and about 3 hours later sent me an...