Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Funds on hold pending return that never was shipped back

Seller request return/refund on item. I said yes. Ebay says buyer should return it by November 27th. He never shipped it back. "We've asked the buyer to ship the item back by Nov 27. Wait until you get the item back before issuing a refund."...."If t...

return shipping label where to find?

Can not find a return shipping label. Where is it? Also printer not working and where do you drop Hermes returns?

What are my rights/options?

I've been buying regularly from a company and recently I bought 6 of a certain item and as it was delivered I only received one. The package weight and the label only indicates one was shipped. I took photos as soon as I got it, sent it to the seller...

Return desktop

I want to return a desktop that I bought ,because I can’t used it what I need is wireless WiFi but my seller declined my return request

Issue refunding buyer

So I'm having trouble trying to refund the buyer for a day now and it keeps saying," Your refund did not go through. Please try again later or contact us.". Not sure why it's not going through since I have plenty of funds in my eBay account and bank ...

Resolved! return

is it possible that u can return a Graphic image back, because I pay 400 for that

USPS tracking incorrect on eBay only showing Preshipment scan well after traveling.Package now lost+

Any thoughts on this? Thanks! The eBay tracking shows my acceptance scan Nov. 25th, then made it to next facility Bethpage NY on Nov 26th. On Nov 29th there is an incorrect (scan?) at 6:15 am that says PREshipment info sent. USPS tracking has it arri...

Are you having problems printing return shipping labels?

The last couple of times I had to return an item on Ebay, the shipping label would not print. Only the return slip. I was hitting the blue print button at the bottom, selecting my printer and only the return slip would print. Nothing I tried worked. ...

Resolved! Game returned to seller

Hello I have a doubt, i sold a game with the option of "free shipping" meanwhile the game was sent back with a sticker saying unable to go forward RFS return to sender RTS, i think this may be an unclaimed case, have confirmed the address and seems t...

Sellers registered in China but item shipping from the US?

I'm looking to buy a Kohler fuel pump, part number 25-393-16-S. Aftermarket part is ok. My top 4 "picks" turned out to be sellers registers in China yet the listing shows the item shipping from a US state. Do you think they are all drop shippers?

Fraudulent Product, Seller admitted after purchase. Delivery time is 3 months out. What can I do?

Okay, sorry if this is longwinded but here we go.I recently made a purchase of a JBL Boombox 2 for 160 dollars (I know i shouldn't have). Before making the purchase I reached out to the Seller and asked for confirmation that it is in fact the actual ...

Resolved! Shippo Insurance Claim Help

Hi everyone, I have a question that I was looking for some insight or guidance on. I shipped a expensive parcel USPS Priority with Ebay's third party Shippo insurance and signature confirmation. The customer said he had some bad news that the package...

buyer says item not as described

Hi, I recently sold a doll out of US. I didn't intend to sell out of the Country but this woman bought it anyway and asked for invoice to be sent. I shipped the item and now is asking for a refund because the doll is not as described in photos? How c...

Seller Provided Incorrect Tracking Number but probably never shipped the item, more problems too

I purchased an item for $394.49 from dall551 on Nov 25, 2020. They quickly charged me and provided a UPS tracking number but never delivered the package to UPS. Tried messaging them but they didn't respond to multiple requests. I opened a case with e...

Global Shipping

Why is global shipping shown, selected, and when used prints out a Post Express label. Where do the charges go for global shipping, they do not show up any where in my transactions?