Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping cost higher E to W than W to E?

Shipping from California or arizona to Michigan cheaper than the reverse?Same package same addresses both ways. When shipping the same package from West to East United states. They spend under 10$ to ship to me. Me shipping back the same package & ad...

Item Stuck In Transit Scam?

Since the eBay customer service number ran me around in circles, just to practically tell me to go away and hang up in my face, I’ve decided to try and bring my issue here for some opinions. On September, 25th, I stupidly placed an order with an acco...

USPS Shipped Item Broken While in Transit

I recently sold a ceramic cookie jar that was sent via USPS, but unfortunately it was damaged in shipping. The buyer subsequently provided me with 2 photos of the large piece that was broken off. USPS Priority Mail was used. My question is, what happ...

Resolved! $197 Postage Due on First Class Prepaid Ebay Label!!

I've been a seller for many years and have had my share of returns; I've come to expect and accept that there are bad buyers who take advantage of and abuse ebay's return policies. Some you have to accept as a loss. But you have to pick your battles ...

USPS Charging additional Fees for Regional Rate Box A

Recently I have been assets additional USPS fees for shipping in Regional Rate Box A. It does not allow me to purchase online postage until I pay these additional fees. A pop up does allow me to dispute the fees, but I have not found in their USPS Cu...

Buyer claims "doesn't seem authentic" on a printer without even accepting the delivery...Recourse?

Buyer never even took possession of the Printer..... "THE FEDEX-GUY STRUGGLED WITH THE WEIGHT OF IT. I'M A DISABLED SENIOR, WHO COULD NO-WAY LIFT IT. EVEN FEDEX-DRIVER, SAID TO MARK IT "REFUSED", & HE WOULD TAKE IT BACK. NO-WHERE IN THE AD, DOES IT E...

Online shop or mall?

Hi, I always shop for my clothes in online shopping and also in the mall but now the pandemic has more business online so it also increased a bit in shipping and items. But for you what do you think is better to shop online or mall?

return request

A buyer opened a return request cause the products arrived damaged and they were totaly different from the listing pics.. I have asked her many times to provide me with pictures of the damaged product or the one which was different (eventhouhg there ...

Resolved! Remorse buyer wants a return label ?!

Hello, I sold a jacket to a buyer who opened a return request stating "doesn't fit too small". (I didn't see any "not as described" headings or statements. The options Ebay gave me ranged from offer full refund to deny. After reading many accounts wh...

How to deal with mixed up packages

I mixed up and shipped out orders. Is there a way to send the buyers prepaid labels with the other person's address so they can send the items to the correct buyer... or is my only option to pay for each person to ship back to me and then repay shipp...

Tracking an Item purchased from the Russian Federation,

This is my first purchase from outside of the US. I bought an item from a person from the Russian Federation. They provided a tracking number to me and Ebay. The tracking number is a Russian carrier number. I have been able to track follow the item t...

International Buyer Requests to Change Address After It Is shipped

An international buyer has purchased something apparently to the wrong address. Can i fix this by calling idk, Pitney Bowes or usps ? What will happen to the item/buyers money if it is accepted at the wrong address? Just wondering

Package Lost through GSP / Ebay Denies Responsibility

Hello All! This is a long post and I apologize but I am extremely frustrated! I shipped an item for the amount of $163.60 using GSP back in April. The packaged was insured and required signature confirmation which the tracking shows it did arrive and...

Can someone help with how this can be possible with free shipping

I have an opportunity to buy some bbq/smokers at an auction. So I started my comps investigation on Ebay. The box is 48 x 24 x 24 and weighs 77 lbs. So I look at the listings and people are selling them from $200-$250 all with FREE shipping. When I l...

Ebay Return Shipping Label Receipt

Hi, Papal wants a Receipt for the Ebay Return Label i bought. I cant find it on Ebay website. How do i Prove to Paypal that i Paid for it to Receive the Return Shipping Refund? Thank You, waiting on your reply.