Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! No item to return

Ebay just ruled in my favor on a return. They stated I need to return the item to get my refund but i never received and item to return. What do I do?

Seller not refunding shipping for item not as described

I returned an item for not as described (wrong model). Seller agreed to refund $19 for shipping back, which he did, but when the item arrived back he just refunded the remaining original amount. Meaning it is me who paid for shipping in the end even ...

Never Got Refund

Back in April, I bought an item that turned out to be a scam. I got an email telling me I'd get a refund which I have NEVER gotten. I have been all over this site looking for an answer and cannot find who to contact now that the email claimed it was ...

books not delivered yet

I mailed 3 books via media mail on Sept 21. As of right now, the last thing they show on the tracking is "processed through USPS Facility". That is my local post office where I dropped it off on that day, Sept 21. No further information, it has not b...

book shipping problem

when I receive an order always booking problem what can I do please help me

Tracking number

Is it mandatory to get a tracking number when sending an item?

seller stoped shipment during in route

seller requested a return back to him self of my item with in 50 miles of me. i paid for it on paypal and it confirmed my payment . its been 30 days and he still hasnt refunded my money and wont message me back . i messaged ebay and started a claim b...

What Happened?

Purchased item last week of Aug. Listing said item was located in OH and I am in KY. Estimated delivery Aug 28 thru Sept 5. No tracking number was ever provided. Messaged seller twice with no response. Sept 28 pushed the button says never received it...

New small eBay seller needs help with a bad faith buyer

I sold a $699.00 hot tub complete kit brand new in box on eBay to a buyer paying with PayPal on 9/10/2020. I printed a FedEx label from my eBay account, and I shipped to the buyer’s eBay/PayPal address with signature required and $699.00 in insurance...

Does First Class allow larger sizes before hitting dimensional weight?

Cleaning up my desk and found a note I'd written from several weeks ago. Don't recall where I came across this information, but my note says "up to 16oz with dimensions 22x18x15 is under USPS first class package on label page" (so maybe I saw it myse...

Buyer/reseller opens return claim

About 20 days ago I sold a new pair of shoes. The transaction was smooth and the customer received their shoes about 2 weeks ago. Every seemed to be fine until today. He opened a return claim stating "just didn't like it". Usually I don't have an iss...

Refund

I bought an article which was sent to the address given by me but unfortunately the address was wrong since I was travelling and I was planning to take the delivery at my destination. The parcel was returned back to the seller.Now the seller is not w...

Contacting Ebay about a seller apparently planning to vanish after I filed for a refund

Bought a lathe from a guy, obviously in China, but shipped from within the USA, and it turned out to be a real piece of junk. The guy has offered to send me a replacement for an additional $400 and I can keep the old one (like it is even worth that?)...

USPS Ebay Deliveries with Postage Due

I've had two Ebay deliveries in the last 10 days with postage due. Yesterday I called the post office to get clarification and thought I'd share what I learned... These deliveries were very small items shipped as First Class Parcels using Ebay's labe...

Resolved! Shipping multiple items in separate boxes

Ok so I had a buyer purchase 5 buy it now items from me. Ebay grouped them all together in one transaction. Combining shipping by putting all the items in one box is far more expensive than the buyer had paid for shipping them each separately. Is the...