Shipping

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Refund by echeque - can I reverse it?

I recently needed to refund a buyer. Not done this before so followed the instructions on the original listing and it was processed. Then I received a message that the refund was sent by echeque. I have never used this before - don't even know what i...

Got a $1,000 Shipping Charge from Ebay/FED-X using Ebay's Label Platform

What a SHOCK...I placed the exact shipping weight and dimensions (Even over estimated) on Ebay's Label Printing page...Fed-X pick-up...and then 2 weeks later after delivery..received a $1,000 bill for shipping when it was $200. It was for a 65" Big S...

Weight and Dimensions of Listed Item Randomly Change

My issue: Weights and dimensions entered in my listing tool (CrazyLister) are randomly changed - sometimes in the CrazyLister file, sometimes only in the Ebay listing, and sometimes in both. I've spent hours on the phone and online with Ebay and Craz...

Label will not show; seller claims ignorance.

I'm the buyer. Purchased a brand new dvd collection. Costly, $275 total.Seller's listing was fraudulent. Item shipped from Puerto Rico, not New York. Item arrived used and resealed with scotch tape. Residue of the factory circular tape still present ...

Buyer did not include P.O. Box info when purchasing, only street address

A package is being returned to me because the buyer did not provide their P.O. Box info , only their street address when ordering. I used the address information that ebay provided when I printed my shipping label. Solutions/suggestions? How can I ge...

FedEx express is cheaper than home delivery

I just shipped something from Pennsylvania to Washington. I usually use usps unless it's far or heavy, then I will use FedEx. I use ebay to print labels. This time FedEx 2 day express was the cheapest. It was $15.88 vs $20.78 home delivery. Usps was ...

Refund won't process

I'm trying to refund a buyer. I don't need the item back. When I try to issue the refund, Ebay gives me a message saying "unable to process the refund try again later". How do I get past this?

How is this possible need help

Hello everyone i bought an item in march 2020 and haven't received it yet i contacted the seller he said wait more please i did so i contacted him again he said wait please so i did then i wrote to him i have not receive the package he said the packa...

eBay's Paranoia over off site sales will impact sellers by preventing us from filing insurance claim

eBay is now purposefully obscuring email addresses in sales orders. They claim "As part of our ongoing effort to combat spam and phishing attacks and protect the privacy of eBay buyers and sellers, we’re no longer showing buyer email addresses in you...

USPS Didn’t Scan Packages

So I’m a newer seller on eBay and am experiencing some new difficulties. I dropped two packages off at my local post office’s drop box, but they were never scanned. I updated my buyers because I wanted them to know that I had indeed shipped the items...

Counterfeit Item purchased and out of return window

Hi all, I purchased a counterfeit item on ebay without realizing. Due to covid, there was a delay in me taking the item to the store to confirm its authenticity. The item is not authetic and now the item is out of the return window. The seller will n...

confused by Global Shipping Program

So I was getting orders through this program and barely noticing because they shipped to Kentucky for my stated rate, mostly $3.50. Then yesterday I had 2 international sales and while the address was Kentucky I paid for the full amount of the postag...

Can't purchase or print shipping label

When I try to purchase and print my label it said something like service not available. Trying to contact ebay. first it said the help lines were closed. Then it said 1 minute wait time and I'm not getting any call back. I've never had the help line ...

refund

the buyer demands a cash refund for a product bought 30 days ago

Should I accept return /refund for the crack in the free spare part given with the product?

Hi,I have already put some seashell ornaments for sale, But I would like to give extra free parts with those ornaments. But I have a question, Should we give a refund if someone of the customer complains, there is a crack in the extra free part. (tha...