Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. "We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'De...

Shipment still not delivered as per USPS feedback that deliver

Hello, I purchase item and as per feedback from seller that item has been delivered by USPS I checked many times but still item not delivered please for comments and support.Thanks very much

What is the right protocol when I can't create a label for the buyer's country?

So, someone from Russia bought a large figurine from me, and while I offered worldwide shipping I warned international buyers to contact me before bidding, as the dimensions of the box required for the figurine may be too large for some countries. Th...

Bought two items on shopping cart, and orders dissapeared from purchase history

Hi so, i was wondering if someone could help me out, im a little concern about this , i paid four items in my shopping cart and it got divided by two different payments, both of them went through i even got screenshots on my phone with order numbers,...

Worth attempting to get my money back after accidentally closing case?

Hi all this is my first post here, forgive me for my lack of knowledge on this subject: I have been using eBay for a while and love it no issues. I ended up getting a Gameboy Advance SP bundle with a few games that do not work and the condition being...

Problems with Bell Gardens USPS??

A buyer paid me for an item. I shipped it and it arrived at Bell Gardens USPS on July 17 and never left. It is now October 6 and still no sign of the package. I opened a case which was ignored by USPS. I called USPS consumer affairs and they told me ...

Ebay postage problem

Hi Everyone Today I wanted to print USPS label for an order. So I am doing Ebay shipping clicked on pay now on Paypal screen and I got an error and no label. I checked on paypal site and I was charged for a label. I checked on Ebay shipping and no la...

Tracking number is not updating on eBay but it shows on parcel trackers

Hi all! I recently sold my first item on eBay and I've been very attentive to how the tracking has been going.The moment i got the tracking number i provided it to eBay and i thought that was good. Currently the package arrived to the US and has had ...

Can't seem to configure shipping label format anymore!

We use an 8 x 11 label which features a shipping label and a receipt. Something happened two days ago that made that format go bye bye and I can't get it back. Everything defaults to one label on a page and disregards the receipt format entirely. Any...

Ebay Refunds due to Covid delays

I am now hearing customers are waiting up to 5 weeks to receive overseas orders. Obviously delays are being caused by Customs & Covid. Ebay are automatically refunding buyers who open a case after 4 weeks. WHERE IS THE SELLERS PROTECTION ?You will fi...

Resolved! USPS No Access?

Sent out a rather pricey item a few days ago and it was out for delivery yesterday but then showed the message "No Access" when tried to deliver. Googled what that means and I was like ok, the mailman should try again later today to deliver the packa...

Resolved! Ebay Returns

Am I allowed to put in my description that I only allow returns if the item is still sealed?

UPS discounted rates.

I'm new to Ebay and have sold a few things, both large and small. I started to analyze my profits, and was surprised at the fees I paid, and my profit %. I see that I need to explore shipping alternatives and I have a personal account with UPS that r...

Paid for Expedited Service; Item arrived 12 Days Later

I paid over $92.00 for Priority Mail (the only option offered by the seller) on a 24 pound item. The seller sent it out the following day by Priority Mail but I did not get the item until 12 days later. (The item was located in Michigan and I a live ...

Multiple cases of buyer not getting item, what do I do?

I always ship out my items the next day and pride myself on doing it properly, double checking addresses, making sure the package is probably sealed etc. But right now I have 2 cases where people are not getting their items. Here is one of the tracki...

Sent buyer wrong item, how to refund their return shipping cost?

So I described an item totally wrong. Didn't realize how many different versions there were. Anywho, the buyer shipped it back and I've received it. Ebay won't let me refund more than I was initially paid. How can I pay them the return shipping cost ...