Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

A seller accidentally charged me twice for shipping, wants to do partial refund

Seller's shipper didn't put proper postage on the item when mailed, it came "Postage Due" when I had already paid for the shipping at the purchase. Seller said they tried to do a partial refund, but can't. All I've experienced and read about on here ...

No eBay Phone Support for Sellers??

How do i get an ebay rep on the phone?? I've tried many times and need an issue with a seller resolved asap! I may need to try selling on a different platform if they aren't going to be available for their sellers/customers. I've read all their onlin...

07-05857-66416

Hello - I want to cancel the return which the order number is in the subject line thanks

Shipping Not Being Selected When Printing Labels

Problem starting this morning.. Buyer selects First Class. Previously this has always been auto-selected and top of the list - basically one click shipping from this point. But today, Priority Mail has been top of the list - even though the buyer cho...

EBAY, THE SCAMMER, AND ME....YES A BAD JOKE

Bonjour I'm french and I had a big problem with a SCAMMER mais also with EBAY. I refer you to my previous post because the story is so long and overwhelming that you might fall asleep. https://community.ebay.com/t5/Shipping-Returns/EBAY-REFUNDS-A-RET...

continuation from weekly chat

brittanie@ebay Hi Brittanie - following up on my question about the 2 ebay debits on my invoice.Here are the item numbers - 164323893312 and 164323895618.Your guess about a postage undercharge made sense, so I looked at my paypal account.Strangely, I...

EBAY REFUNDS A RETURN FROM A SCAMMER BUYER THAT IS NOT SHIPPED - PLEASE HELP

Bonjour I'm french and I sold 3 items for 1000 USD in August. After this sale I've had big trouble with this scammer buyer in the United States. I have provided ALL of the information to prove that this person was scamming on Ebay.She make false retu...

Voided shipping label, shipped at USPS but tracking has the voided info!

I sold an expensive item. I bought shipping through Ebay but when I got to the PO, the lady scanned the label and said it was wrong due to weight and that the insurance wasn't showing. She cancelled the transaction and I shipped it by purchased shipp...

FPO address

FPO address won't let me make label

eBay won't let me choose MEDIA MAIL for a VHS video

"Items in this category are not eligible for Media Mail"Yet it 100% qualifies for Media Mail. eBay has no problem allowing the buyer to select Media Mail and pay that shipping cost while simultaneously disallowing me to choose that as a shipping opti...

Since Ebay started selecting expensive shipping options for us, can we opt out of Fedex and UPS?

As many people have noticed recently, Ebay has changed the default shipping option on the shipping page. It used to be that the service that the customer paid for was the default option. Now, they are frequently changing it to more expensive shipping...

Oops, technical hiccup

I have very good reason to believe "Oops, we had a technical hiccup. Please try again later" is NOT a technical error but one designed to prevent a person from sending a message You are given 24 hours to respond but the error continues for the entire...

Shocked to lose a chargeback claim - What did I do wrong?

A couple months ago we sold a bunch of items. One individual claimed a chargeback with the credit card company and thus an automatic ebay case was opened. We immediately provided proof of delivery (item was also signature req) and asked if we could p...

Come On ebay!

OK, I have finally hit the top of my frustration level with ebay favoring buyers over sellers. I have a return that passed the amount of time they were given to return the item. So as I have done in the past, I call ebay, or rather click a button to ...

FedEx shipping service is not honoring their charges for Direct Signature option upon delivery.

When I ship via FedEx I always select the Direct Signature option that is offered on the labeling page through eBay shipping when the item I am shipping is valued at or over $100. It has recently come to my attention that even though I have paid FedE...