Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyers don`t pick up their packages!

Domestic in PO Boxes (with signature conf) and international.I used to send messages when I saw that a package was sitting at a post office, but after a few not so nice responses, I stopped doing this courtesy notifications.I see that post office lef...

Helping buyers understand shipping delays and what you need to do

This is funny, WHAT WE NEED TO DO !! that's right NO HELP FROM EBAY AGAIN. THROW US UNDER THE BUS BECAUSE OF SHIPPING PROBLEMS. QUIT PROMISING OUR CUSTOMERS ( THATS RIGHT I SAID IT, OUR CUSTOMERS) NOT YOURS, YOU DO NOT CARRY ANY INVENTORY, WE DO (SEL...

Item stuck in "Pre-shipment Info Sent" status and seems lost... how to handle refund?

A package I dropped off never got scanned and I am pretty sure at this point(one month later) that it is lost. The buyer never opened an INR case - we have just been communication. I want to go ahead and give them a refund. What is the best way that ...

Shipment passed its estimate delivery time.

Hello, I have a product that has been shipped since November 27th. I have no tracking number since I didn't pay for one. The delivery estimate time was December 4th. Granted, the seller had a comment saying it might take from 4 to 10 extra days becau...

Buyer paid, I shipped item. Buyer never got it, and now post office seems to have lost it! Help!

Hi everyone, I'm trying to get an idea on what I may be on the hook for here, if anything. Here is the scenario - Last Month I sold an item and shipped it with signature required and insured - The buyer never picked up the item at the Post Office. Th...

UPS SHIPPING LABEL CHARGES

Hello I used UPS to ship a item, I bought my shipping label through eBay, it said I would be charged for the label when it was used, the item has been delivered over 2 weeks ago but I have never seen any charge to my Ebay account any where for this l...

Resolved! Question about refunding

Hi,I'm a new seller...selling since about July...and this is one of my first issues that I dont know how to handle. I am a one person operation selling primarily used items. I have a no returns policy. I sold a used item that I powered on to make sur...

Delay in shipping, refund to the buyer and they get to keep the item? Lovely....

I guess i should consider myself lucky that the buyers i have dealt with thus far are/were reasonable people. However i just had THAT customer. He ordered a item, within a week he was demanding it delivered, the USPS shows movement, but then it stall...

Returns fraud / buyer protection abuse.

Twice now, I've ran into issues with returns on items listed with no returns. I'll explain what happened and then why Ebay needs to re-examine this. Buyer #1 purchases a brand new Honeywell Thermostat (T9 model) and after having it for about a day I ...

eBay post on Shipping delays: INR > Buyer asks eBay to Step in > Ding or no Ding against?

From eBay statement Dec 8th, 'Helping buyers understand shipping delays and what you need to do' "When a buyer makes an “item not received” request A buyer can only open an “item not received” request after the estimated delivery date plus 1 day. Whe...

Appropriate window of time for returns

I sold an iPhone X. The buyer received it on 14-Nov and 12 days later he requested to return it, saying he wasn't satisfied with the microphone's voice quality. I agreed to the return on 27-Nov, the day after he requested it, saying I would refund th...

eBay marking item as shipped without seller approval

Twice now I’ve had an item get paid for and before I can look at the paid item it is marked as shipped and removed from my order awaiting shipment. Before it happened and I didn’t catch it until two weeks later when the buyer messaged me asking where...

UPS Delivery Problems

Hello -A small rant and question about what to do. This is not an Ebay purchase, but considering I buy on Ebay - it could have been. UPS indicates my large (18 lb.) box was delivered yesterday - on the front porch. I, my husband, and loves to bark at...

The "Guaranteed Delivery Data" can change? What is the "Guarantee" here?

Why is this still happening? https://community.ebay.com/t5/Shipping-Returns/Guaranteed-Delivery-date-gets-changed/m-p/30957580#M323357 I needed an item ASAP so I paid more to get it from a city relatively close and with a "guaranteed delivery date." ...

Shipping services choices are missing

Why can't I use my own box to ship on eBay? it doesn't offer the option anymore. their flat rate boxes won't fit the items I need to ship.the option, use your own box doesn't even exist.and what the heck happened to parcel services?all it wants to gi...