Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Returns extended by more than 30 days

Some input into this would be appreciated, a buyer had opened a return on eBay. The buyer did not load a tracking number on the return, nor did we receive the item back. eBay closed the case in our favor. The buyer then initiated a claim with PayPal ...

Refund managed payments and paypal

so im a buyer and a new seller. Recently i was sent a wrong item that was way way cheaper then what i had purchased , a camera lens, they sent my item to another and theirs to me difference was mine was $200 and the one they sent me was $50 and not e...

USPS Priority Mail delays for more than a week

Hi, Have anyone experience this issue and how you can handle the open case with buyers while tracking number still say in transit. The package has been shipped on Oct 12th via USPS Priority Mail. I contacted USPS and here's the email they get back to...

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purchase info receipt not printing

hi, can someone tell me how to reenable the option to print the shipping receipt on the page when i purchase a single shipping label through ebay labels. there used to be a setting to select how you wanted your shipping printing options set up.I don'...

Returns and cancellations

How does everyone handle the fact that PayPal fees are still applied to items the buyer cancels or returns? Do you subtract the fees from the refund if the buyer just decided they didn't want the product after all? Do you include this information in ...

eBay Shipping!

Anyone else have a seller use the eBay Shipping? Card has been sitting in Compton since July 23rd according to the tracking. Had another card bought 6 days later from California, received it almost a week ago. eBay Shipping is really starting to frus...

Buyer opened not as described claim

I sold an item that was listed economy shipping and wrapped it in bubble wrap and boxed it up. The buyer received the item damaged, but it has no insurance, which they knew going in because it was listed economy shipping. The buyer has now opened an ...

Cost to Ship products - any other services other than USPS FEDEX and UPS?

Hi, I apologize if this has already been discussed and I am opening a duplicate thread. I looked up briefly and did not find anything that is directly related. I have recently started selling items and quickly noticed that the cost to ship items seem...

On multiple item wins: seller offers combined shipping but then doesn't actually combine

This has now happened to me twice. It's the biggest way sellers are getting away with scamming their customers with no penalty. What they do, is they offer combined shipping in the description of an item, or should a customer ask if they combine the ...

Need help.

A seller was very rude to me after my item was delivered and I want a refund. I requested a refund and they closed it. Is there anything else I can do?

Shipping Option No Longer Automatically The One Buyer Chose (or the only one on Listing)

For all my years of selling, the option on my listing (1st class for free is on all my listings) or that the customer chose if I have say 1st class or Priority for over 13 oz items without free shipping has been the top default option when I go to pr...

MYUSA.com

What is Ebays' business relationship with MYUSA.com shipping service? Has eBay received complaints from customers using this service and is it recommended by eBay?

Return and...

I returned according to the procedure.I can't get a refund.Where should I contact?

Final selling fees for returned items

I was trying to refund the buyer on the exact same day I received the returned item from them, but the refund link on eBay was giving me an Error message: “There was a problem issuing this refund”. Therefore, I contacted customer support who advised ...

FAKE TRACKING NUMBER

I ordered an instant pot off of Ebay on 10--13-20. On 10-16-20 I received an email stating that it had been shipped. Less than 45 minutes later, I received another email that it had been delivered!!! I checked the tracking with UPS and then called th...