Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Set combined shipping to a limit

How do you set combined shipping to a limit? For instanceI have a combined flat rate rule that adds $1 per item but after 3 items I would like it to stop adding the extra $1 as I can ship a lot of the item at that price. Looked through here and found...

fedx month long journey

fedx package went on journey . driver couldn't find my address and they destroyed the package and returned it back to the sender . Wednesday , 10/07/20203:45 pmDallas, TXDelivered Expand History Wednesday , 10/07/20203:45 pmDallas, TXDelivered Wednes...

how to get UPS insurance with ebay label

We have used Fedex for years and get the added insurance coverage for most of our items. Now that ebay has UPS available, I would like to use them sometimes as they seem to be quite a bit cheaper for some of the heavy items we sell. However, I don't ...

Part of order is wrong

I bought a complete delete kit for my truck, it came pretty quickly in 3 boxes. I took the kit to the garage that was going to install it and they installed the exhaust system that was in 2 of the boxes. Then they started to work on the engine sectio...

Fraudulent returns

I have a recent issue with a buyer that is also a seller. The buyer bought 4 items and then opened 4 returns claiming the items were fraudulent and leaving claims of fraud for 3 of the items which still have open return requests that I have excepted ...

I cant ship fedex or UPS

is this new I shipped UPS last week and it was great?

how you talk to a ebay live agent ? or contact them by phone?

I had a bad experience with a seller . He is ignoring my emails and he has a automated five star so i cant even put a bad review he stole money from me. I returned a phone that was defective and he returned half the amount and contacting ebay is impo...

If a BUYER closes a "Not as Described" claim - does that still count as a Service Metric Defect?

If a BUYER closes a "Not as Described" claim - does that still count as a Service Metric Defect?----------------------I have had a quite a few Return/Not as described cases opened in the last (3) months where the person files a claim BEFORE messaging...

Buyer opened return case claiming item was defective, it wasn't

What options do you realistically have here? Report the buyer and lose all the money from the shipping?The item wasn't cheap to ship. I already issued the refund because I know the policies on that. Is this all there is to it?

Empty return envelopes...Who's got one? How did it turn out?

So my most recent return has been a nightmare. To start with, we don't offer returns. Buyer sent the following messages. Shown are my replies to each. Message #1New message from: golden-age1Hello -- when is this shipping? It's a birthday present, tim...

shopping while travel

I'll visit US next month and stay for two weeks, can I get some orders from Ebay and send them to nearest post oficce for pick up ?

damaged item

hello, i sold an item and when i went to package it to ship i noticed a chip. i emailed the buyer offering to cancel or ship it anyway and they have not answered. it has been several days. should i ship it now or cancel the transaction?

Managed payment shipping charges.

Hello! The transfer to Managed Payments has been pretty easy for me, I'm a low-volume seller. However, I am curious as to where the shipping fees are being deducted? I don't see them in the Managed Payment breakdown, and they have not come out of my ...

Shipments thru Global Shipping Program considered “Restricted” no reason given

Hi! A recent purchase from a reliable U.S based seller of a vintage ham radiocommunications receiver was considered “Restricted”, no reason given... Item was shipped thru eBay’s Global Shipping Service, and was stoppedafter being processed at Erlange...

Ship Media mail & combine orders ?

Buyer asked me to "I am interested in a couple of your books, will you package them together and send media mail with a combined shipping cost?" Any help explaining how to do this would be appreciated, Thanks !