Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer requests item claim after a delay, no longer able to receive package

I sold a shirt on Nov.27 and it still hasn't arrived, it hasn't updated for 4 days now. Buyer's item request comment: "I’m no longer in the location that the item was shipped to due to the delay. I’d like this rerouted if possible, or if not, just re...

UPS tried so hard to charge me $33 or even $100 when it is just $17 on eBay shipping

I didn't print a Shipping Label or get a QR Code on eBay, thinking that if I take it to UPS and ship it 2nd Day Air, it should be similar price. So they first told me it is $25. And then they ask me how much the item was, I told them it is $1200 (is ...

Resolved! Item sent to the wrong zipcode?

So I shipped an item, it finally got delivered yesterday - but the buyer is saying that they never received it due to it being shipped to the wrong zipcode and asked me to contact USPS. I printed the label, so it should have gone to the correct one? ...

combined shipping & refunds

I need help with combining shipping when buyer has paid separately. then how to send a refund through managed payments!!!

the “guaranteed delivery” lie

eBay changed “guaranteed delivery” on my item by two days. i can’t be compensated for the late delivery, either by using the option through my recent purchases dashboard or via calling eBay support (who confirmed the discrepancy and agreed with my co...

Buyer paid for USPS Parcel Select Ground but it isn't a selection to print out label

I had some items for sale in irregular boxes and I listed the shipping as USPS Parcel Select Ground, which was given as an option. The buyer paid for the shipping and when I went on the page to print out the label, all the info was there under custom...

short paid

I noticed a transaction on 12/7 for -$33.54. This was supposedly for a short paid shipping fee. I click on the order number (which is not the actual order number its linked to) and it is for a order back on 11/7. The shipping cost, which was paid, am...

My USPS service number case was "resolved" w/ no contact and no package. I called and was told+

that the supervisor closed the case and said my package was with a third party or USPS doesn't have the item. It has not been scanned since Nov 26th. It was only traveling from Long Island NY to western NY. Tracking number: 9405508205496902951881. Th...

When seller offers "free returns" and buyer opens a return, how much is seller billed for return lab

Hello, I recently opted into "free returns" on some of my listings to try and boost my listing placements in search and qualify for Top Rated Seller discounts (this is how the algorithm works, correct?) I'm starting to second guess the above decision...

Package I Sent Stuck in Detroit for 6 Days:

It has now been two weeks since I sent it. I went to usps.com site and had updates sent to myself and buyer.Al it says is Processed in Detroit, 6 days ago. The package is addressed to Ohio. I asked my Postmaster to contact the Detroit hub and try to ...

Problem with Bluecare Express and eBay

I recently bought and paid for two inexpensive items on eBay. I'm a long time member and have never had problems getting deliveries. But this time both sellers used Bluecare Express, a service apparently used to drop ship from Amazon which I didn't k...

Feedback removed

I paid for an item. Seller said they shipped but did not get a tracking number. They refunded my money back and said the post office screwed up. Sent them an email with no reply back. I never received my item. Left a neg stating they shipped but neve...

What Happens During USPS Delivery If There Is No Origin Scan?

If there is no origin scan, but it is still being delivered, what happens along the line if the package is scanned? There was a tracking number generated, but is it never active if there is no origin scan? Will it show delivered if it is scanned upon...

Sold a vehicle

We have received a selling bid on our vehicle. The buyer will have the vehicle shipped. What is the safest way to send the car title?

Resolved! Shipping costs and managed payments

Anyone have any solutions to managed payments taking days to show up, but shipping is supposed to happen before you receive the funds to ship with? I hobby sell books, which are generally listed as “free ship” but apparently even if the buyer pays se...