Shipping

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Automatic returns - what can seller do?

We accept returns, no problems with that (had none so far anyway), but there's always a first time Buyer ordered item by mistake, it happens, so first thing he did was to start return case which was automatically approved by eBay. Which is again fine...

Resolved! I got the refund, but don't know how to return the item

A few weeks ago, I bought a certain rare toy for a cheap price, thinking I got a good deal. When the item came, I was pretty mad, because it was a Chinese rip-off of the toy, and it was completely different than the pictures. I sent a refund request,...

SHIPPING OUTSIDE USA, buyers report " Seller doesn't ship" YET ,I have global shipping

I have a a few buyers report to me that it reads I don't ship to their countries. The countries are on my ship list and I use Global Shipping. This has happened over the past two weeks. And customer service is repetitive.

Resolved! returns and partial refunds

eBay is making progress in helping and protecting sellers .There is still a lot more to be done.One of the most concerning aspect is,when buyers are expressing dissatisfaction with an item,without taking steps to return it.This usually becomes a expr...

Resolved! Scam Buyer and claimed fake.

Hello,I sold drone AS-IS, and after it reached the buyer I was surprised that he opened a case with Ebay asking for a refund and claiming that it arrived as a covers not as a drone, and he has attached some photos that showed that the box only contai...

Can't Print Combined shipping from the app?? Am I special or is this a known error?

I've started selling a few clothes on my other ID, combined shipping enabled. One person bought two items. When it came time to print the label... sorry, I can't do that Hal. An error message popped up telling me I had to use the browser version inst...

Shipping label from eBay had the wrong address on it???

So, I sold an item, paid for the shipping label, printed it out, slapped it on the box and shipped it out. Apparently, the shipping address on the label was wrong and delivered to the wrong address? When I go to the delivered item and check "print pa...

Resolved! eBay Item Not Received From eBay International Shipping Center Erlanger KY

I had a Parker 'Big Red' Centennial fountain pen shipped on 14th July but never received the item! Tracking ends at: "Processing completed at origin Melrose Park, IL, US This is the final status. Carrier doesn't provide further tracking updates." Des...

freight charges

I issued a return label to a buyer who has not yet returned the purchase by the date alloted by Ebay. I have contacted the buyer who has not responded to my messages. What is my next step to get the freight charges back for the return label.

Accepted an offer to see the buyer is based in UK..

Hello All!I posted an item up for sale today, and it is my first time using Ebay to sell an item. When I posted the item, I selected a flat shipping rate, thinking that the price I selected will definitely cover shipping to anywhere in the United Sta...

Seller wants more money for shipping.

I bought an item at the stated shipping cost for the item and now the seller is asking for 15.00 more for shipping . Shipping was a flat 5.00 for priority mail. Seemed low but I figured that the seller had calculated all costs and shipping to benefit...

not seeing pick up option after told I could pick up locally

I bid regularly on my local shopgoodwill.com. When I missed a bid on an item and called them to inquire about a direct purchase, they told me I could bid for it again here on ebay where they post all their unsold items. I asked if local pick up would...

Resolved! item not received over 6 months

Hello,I have purchased a pendant as a Christmas gift back in December, but I didn't receive it. So, I contacted the seller and he was very nice and said he will reship it the next day.Corona happened, the borders closed and delivery was impacted!!So ...

someone know what's going on

they returned to me shoes I want to return the money but make mistake

“Purchase and Print” bar code not any good

I’ve had trouble with bar code “not readable“ at USPS and was unable to track package. Is anyone else having this trouble? My printer works fine but the clerk said the bar code was a little blurry and it would not scan.