Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Why didn’t I get back the shipping cost the buyer paid?

Hello,I sold an item on eBay for $425 + $9.90. They paid me $421.11. It looks like they made me pay the shipping...does anyone know why?

lost package

hi, I recently sold an item and the item shows delivered some number of days ago. however the buyer is claiming to not have received the package. they have opened a claim, I provided shipping tracking. what should I do?

USPS Shipping Delays with Items Not Received Cases - Cases closed without seller resolution defects?

Ebay said in their 12/8 Shipping announcement that "Late deliveries this holiday season will not impact your seller performance rating as long as you continue to meet the expectations you set in your listings". Does that include removing "Cases close...

It is not safe to sell on eBay.

I sold iPhone SE 2020.The phone was new in a box unlocked actually never used25 days later The buyer wrote me saying that the phone does not work in MexicoI wrote him back telling him the phone was made to work in the US.Ebay emailed me with a return...

Two very interesting articles

about USPS practices: https://www.washingtonpost.com/business/2020/12/15/postal-service-holiday-packages-delays/ https://www.washingtonpost.com/dc-md-va/2020/10/15/usps-false-scans-packages/

Buyer files INR, left negative feedback as USPS tracking shows Awaiting Delivery Scan.

Buyer purchased item 11/27/20. Shipping USPS Priority Mail here is tracking from eBay The tracking shows “Mis-shipped” before “awaiting delivery scan” and now 9 days of nothing.1 Never got any message from buyer that there was a problem2 Buyer left n...

really really slow shipping

got a package that has moved less then 100 miles in 7 days . it cost over 20 bucks to ship too using usps. they are not moving fast at all . got another stuck at the same place 30 miles from my house going on 7 days too

Daaaang. What a surprise

Delays, INRs, holds on funds. Negative on item that was (still is in transit). Inquired twice to have Neg removed- nothing, was told I could not appeal again since INR was still pending.... And then all of the sudden- Negative is gone! Yay! I guess? ...

How can sellers deal with buyers opening returns with the wrong return reason?

I have a 2015 Retina MacBook Pro trackpad listing. About 20% of the items sold are later returned and all of these returns have been because the buyer didn't correctly read the listing to see that it would only work with 2015 models. These buyers ope...

Is December 24, 2020 now a Postal holiday?

https://www.washingtonpost.com/politics/trump-christmas-eve-federal/2020/12/14/1f01d1ec-3e28-11eb-8bc0-ae155bee4aff_story.html Anyone know if the mail will be running? If not, this recent change will probably P'O a lot of procrastinating buyers.

ITEMS DELAYED - Customer Svc Inconsistent with last Seller Announcement

Recent seller announcement regarding delayed shipments says that if 10 days has passed after buyer opens "Item Not Received" case, eBay will consider item lost and will request that the SELLER refund the buyer. I just spoke with Customer Svc agent ye...

Why is USPS Priority Mail International shipping no longer available from ebay?

Just wondering why we can't ship USPS Priority mail international package using ebay labels? I see envelope and flat rate box at super high prices available but not regular box priority mail shipping.

Dispatching

I have recently sold an item but I can’t dispatch it straight away as I am not at home with the item. I have contacted the buyer and they are happy with the delayed dispatch. Is it ok to just leave it until I dispatch then confirm the dispatch? thank...

USPS Significant Delays - Pausing Stores - Ebay Support?

It is now a well-known fact that the USPS is demonstrating significant delays across its network. Sellers and buyers are at the mercy of the USPS. Ultimately, as sellers, we may/will be refunding buyers at some point. These refunds will be significan...

Resolved! Never received items, seller giving me a hard time, and now I'm supposed to pay for a return?

I've been a member since 2011, and have never had a bad experience until this past month. I have never left negative feedback until this experience either. I ordered 7 rare CDs at the beginning of November and the buyer kept stalling his shipment. I ...