Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer says USPS Covid/holiday delay is nonsense

Yesterday I have a buyer is complaining about their item that they didn't receive yet. Ebay only shows one last status as accepted but I checked with USPS website and as with tons of other packages, USPS shows it as "In Transit, Arriving Late." So fa...

OPened claim buyer never received dvds

I sent out a dvd set to a buyer. The buyer said he never received . I sent it out asap but because of covid , the holidays, and the fact its media mail he never got it yet. I checked with usps they said its on the way just arriving late.... I sent hi...

eBay letting buyers file "Didn't receive item" early, knowing there are USPS delays

I'm getting tired of seeing another "Your funds are on hold due to a request" every time I open my messages now, because an impatient buyer hasn't gotten their item due to the current nationwide USPS delays. eBay knows USPS is experiencing delays - i...

USPS retail ground, USPS parcel select ground option are not showing up

Hello all Can anyone please help me on this... all of my product on sale are set to economy shipping such as USPS retail ground and USPS parcel select ground but when time to ship and create shipping labels, these options are not included for selecti...

Resolved! Buyer Opened Item Not Recieved Case Because USPS Shipping is Slow on the Holidays

Hi, I've been selling for a few months now and recently as we all know, USPS shipping has slowed to a crawl.A buyer bought one of my items (and took them a week to finally pay up), to which I promptly shipped it, and after a week without it arriving ...

Damaged Returns - partial refund

Hello,I am fairly new to selling.I sold some uninflated balloons.The buyer said they were damaged because they were screwed up. They did have lots of creases, but once inflated they all disappear and the balloon is perfectly ok.I accepted the return,...

pick up order

hola, espero me puedan ayudar en espanol, es mas facil para mi. Bueno el dia 11 vendi uno de los articulos de mi lista y escogieron el metodo de pick up en mi localidad y he tratado de comunicarme 3 veces con el comprador sin exito, que puedo hacer? ...

Package slow, buyer impatient & has contacted credit card to get money back

I have a buyer who opened a case against me for not receiving their item within 10 days, demanding a refund as it’s now too late for them. I’ve been very nice to them, despite their attitude, and did everything I can to track down their package and k...

Refund

I purchased a item and realized that it wasn't what i really wanted and with-in 10 mins tried to cancel. I got a message saying i need to wait at-least 2 days before cancelling which i did. When i came back to cancel i was greated with a new message ...

EBay holding My Funds due to USPS shipping DELAYS

I shipped an item on the 9th of December within my guidelines on eBay USPS. Due to COVID and the holiday delays. It clearly states on the shipping details that the shipping has delays. Yesterday the 15th, the customer opened a case . This is unaccept...

Well here is a new one on me shipping restrictions to west cost from NC

.WE DON'T SELL TO CA,OR AND WASH.STATE.PR,AK,HI ADD $25 DOLLARS ADDITIONAL SHIPPING COST.

How do I change the shipping box?

I made a mistake a put the wrong flat rate box size when printing the label. The item won’t fit in a smaller box. How do I change the label so I can send the item?

USPS Shipping a Nightmare

I sold 4 expensive coins on ebay on 12/8/20, printed USPS Priority labels and dropped off at UPS store where postal service picks up each day. I've done this many times before with no issues. Now, a week later, USPS tracking shows all 4 packages as "...