Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay Needs to Stop Holding Funds for Cases Over Late Items

With all of the delays in shipping that are not our fault, the fact buyers can open cases and hold our funds is ridiculous. If they see we shipped it via the tracking number, yes, allow the case to be opened but do not hold the funds. It really is si...

USPS downplaying service disruptions

DeJoy and USPS have been throwing out the party line that there have been only "minor" service disruptions on their official announcements. I call bull. Priority packages that normally take 2-3 days are going for 2+ weeks without so much as a single ...

Suggestion to those sellers having to refund because of awol/late packages.

Just a thought I had. As a seller if you have an awol package going to a buyer not showing any progress and you have to refund, why not place a "recall" on your package after providing the refund? In reality, the next processing plant it gets scanned...

Package Dimensions - is all that matters total cubic inches? - partial inch package dimensions

eBay only lets you put in whole numbers for package dimensions and tells you to round up to avoid extra charges. However, I'd rather not round up if it's going to cost me more. For example, if I have a package that is 13.25" x 11.25" x 6.25" (932 cub...

EBAY ROBBED ME

seller sent wrong item and they are now closed due to covid. ebay told me to return item, their label page link broken. so I shipped back to seller via usps (no tracking number, but have receipt from my stamp program and image of envelope being sent....

Bulk label printing

I'm going from printing individual labels with an attached invoice to bulk labels with a thermal label printer. Any good reading or do you just plow through? Is there a preferred browser for bulk labels? One main concern is combining shipping for cus...

Does anyone have a feel for when packages will start moving again?

WHY DOES EBAY ALLOW BAD MERCHANTS

I have been scammed. Some merchants will pretend as if they are in the US then you discover that they are in some other country like CHINA. I have purchased items more than once that the merchant took my money and I have NOT received the item. Why do...

? Is ebay's email

I need ebay's email address please.

Resolved! Where in eBay policy am I made responsible to refund for USPS delaying delivery or lost packages?

I posted a similar question last night and it was deleted. If this one gets deleted, I will post it again, so maybe eBay should answer the question.In the recent blog, this paragraph is tucked in at the end:When a buyer makes an “item not received” r...

Cannot Generate Label.

I switched to the new eBay payout system where they are not using Paypal. When eBay sent me the link in my email this past week, about setting up a bank account over Paypal I did it, through the link. Does anyone know the exact location of an eBay ac...

to buyers and sellers about shipping delays/inr

This has been weighing on my mind since December rolled around. Buyers, please know that sellers are working hard to get your item shipped as soon as possible. WE want your item to be delivered too. Please be patient. Yes, shipping is slow and packag...

Rude seller not received item

i spent extra to buy this with garented shipping since person needing it they have cancer. Now it's lost after seller has been the rudest I have ever dealt with for years They summited claim for mail insurance and now we don't even have it or a refu...

Why didn’t I get back the shipping cost the buyer paid?

Hello,I sold an item on eBay for $425 + $9.90. They paid me $421.11. It looks like they made me pay the shipping...does anyone know why?

lost package

hi, I recently sold an item and the item shows delivered some number of days ago. however the buyer is claiming to not have received the package. they have opened a claim, I provided shipping tracking. what should I do?