Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Stamps.com scan form not working properly.

Is anyone having trouble printing their Stamps.com scan form? I usually have around a two hour delay.

Return request after 70 days

Buyer has contacted me about a sold item from over 70 days ago. Buyer says item was not delivered. It was insured but the usps says any insurance claim must be within 60 days. What can I do?

GSP vs eBay International Standard Delivery

We shipped some items for the 1st time using eBay International Standard Delivery, not the GSP. I assumed that the label produced would be a shipment directly to the international customer, but it's still being shipped to Kentucky. Anyone know how th...

where did my refund go?

Hi,I returned item to seller. I paid originally with credit card and not with paypal. Seller issued refund in my paypal but original payment method- credit card is NOT linked with my paypal. Now I am confused since refund has not appeared anywhere. A...

Buyer demanding partial refund instead of a full refund

Hello ~ I'm hoping for a bit of advice here as a new ebayer: A buyer purchased a purse from me over three weeks ago that was advertised as 'new with defects'.The purse is new however has a couple of light rub marks on the leather piping (which was di...

Return process

Hi i have return process but the seller told me to keep the thing that i purchased but i cant cancel the return process and he told me that he cant refund me because i have return process activate

Is there a direct phone number to call Ebay instead of using messages?

I have contacted Ebay by messages for a phone number to talk to someone in person. They have given me a number that is no longer in service. The second time they gave me the number to UPS. Does anyone have a direct number to ebay that I can talk to s...

Buyer wants me to skip the GSP. Can I?

Hi all, A person in London wants to buy a $10 item. GSP priced the shipping at $22. I can put it in an envelope and send it for $6. Is there any way to opt out of GSP for the one sale. I sell very little internationally. TIA

Charging too Much Shipping for the Joint Shipping of Steam Irons

I am facing trouble when a buyer accused me of charging too much shipping for the combined shipping. He said that one of the two items was listed as free shipping, but in reality I didn’t list any of my items as free shipping.I am confused. Could it ...

Have not received the item but can't open a dispute

Hi, I made two orders on 28 april,2020 but still have not received the items. I tried to open dispute but when I need to mark the item I didnt receive it is now shown on page, I tried to search it by item number or order number but have not success. ...

Packlink generating strange labels and I cannot pay for them?

When trying to purchase a pack link label for all 3 items sold, packlink Is generating a strange label with extra characters and the pay button is greyed out. In comparison, the Royal Mail option is perfect. Any ideas anyone?

AirPods Pro about the seller

Who also bought AirPods Pro from missba14? I feel that the seller is strange.But, I already bought. The seller’s AirPods Pro is fake? Thank you.

ups shipping label paper size to have

I can't find what 'size' paper I should order for ups shipping labels. Avery brand I suppose is easiest to find? I will sell some items on eBay, print off labels and ship by UPS driver pickup. I'm what I thought is a step 1 question & for the life of...

What happens to the postage a customer pays when you use an different shipping svc & add tracking

Hi Everyone,What happens to the postage a customer pays when I use an outside shipping service for postage, then add the tracking number? I have used Pirate Ship a LOT, but now that things have changed on eBay- I'm not sure what the procedure and pro...

Shipping Labels (Spontaneously) Changed Size

i Did Search, and read through all Discussions that were even partially relevant. Still no direct Solution. Background: 20yr eBayer, Safari browser (only) because Apple most compatible with it, iPad Mini so limited “tools”, printing off WiFi / AirPor...