Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Unable to choose USPS First Class International Shipping?

Me too. I've made three calls to eBay regardng the inability to choose USPS First Class International Shipping. No one could help me. The only option was to choose "eBay's" First Class Standard International shipping service. I finally realized that ...

Buyer escalated case while item was in transit and received refund. eBay Appeals told me to get lost

So I gave my item to UPS even though it was a Post Office item because the post office isn't open late enough. (Last time I do that ever.) The item wasn't updated until very late due to these "delays" and my buyer was able to run out the clock even t...

Buyer claims his item is damaged, but he will not provide proof.

I have a buyer who claims his item is damaged, but he will not provide proof. I find it extremely hard to believe because it was in a form fitting styrofoam case which was in its original box which was in a box padded with bubble wrap. I believe he h...

Where is policy on how long buyers have to return item once seller has accepted return?

I have a return that I accepted on 12/16. According to Ebay, they are giving the buyer until 12/31 to return the item. Seems like a long time to me. Where is this policy located?

Resolved! Just had a Bidder ask for 8.00 for shipping

It is clear in the listing 3.00 for postage . The bidder wanted me to pay 8.00 postage. That's five more than the listing .He did not add five bucks for the higher postage. I sent the item first class for 3.85 I didn't mind 85 cents out of my pocket....

Is this okay to ask for a refund for?

I bought a elliptical and it stated that it was under warranty in the description. It broke a month later and i contacted them to get my warranty part and they said they will get it soon and give me the tracking info but its been almost a month later...

Fedex Supplemental service fees of 900$ for shipping a 65 inch tv

I sold an oled 65 inch tv and punched in the dimensions 63x40x7 in and was quoted 300$ with fedex home delivery. I was happy with the sale until i received the invoice. Weight of tv is 70 lb as per lg website. https://www.lg.com/us/tvs/lg-OLED65E6P-o...

Resolved! Buyer returned wrong item

I sold a customer mini projector and they said it arrived broken. So I sent them a replacement, before receiveing the original item back. Today, I just received the item back and it is not what I sent them. It is a mini projector, but not the same br...

I Have a Refund Question

I had an item that had no movement over a week beyond the estimated delivery date, so I contacted the Seller and ask if he/she could track it for me and they refunded. This was over two (2) weeks ago. The item arrived today and I was going to ask the...

Question about changing shipping cost for buyer

Hello I have a buyer that is interested in buying 2 or 3 boxes of twinkle lights I have for sale. I have a total quantity of 5 boxes and the shipping price reflects that. They asked if I could lower the shipping cost if they were to purchase only 2 o...

Resolved! GSP 'Delivered' to Cincinnati instead of Erlanger, should I be worried as a buyer?

Dec 19, 2020 7:15amArrived at Consolidation Center. Shipment is being processed.CINCINNATI, OH 45235 Dec 18, 2020 10:54pmDeparted USPS Regional FacilityCINCINNATI OH NETWORK DISTRIBUTION CENTER Dec 18, 2020 1:52pmArrived at Post OfficeCINCINNATI, OH ...

Resolved! Anyone else experiencing SEVERE delays with USPS?

The last 4 packages I mailed priority mail ( over the last 90 days) all took up to 10 days to reach their destination. Two of them never once had their tracking information updated in the system ( but they were delivered). Am I just unlucky, or are o...

Ebay -get your head out of the Sand

The US Post Office has stated -we are very late in deliveries because of Covid 19 and due to limited Employee Availability- In essence they dont have enough people to do the job I am getting calls -where is my card- i have had to refund $$$$ since i ...

Seller refused item I returned for a refund?

So I bought these supposedly genuine AirPods from this guy and when they arrived they weren't AirPods and I opened a return and printed the label and shipped them back. They are then refused by him TWICe. The usps tried to deliver them twice and he r...

Shipped status is premature

Twice now I've been given a notification that an item has shipped. However the reality was that only a shipping label was generated, but the item was not yet in transit. I feel this is misleading. The status should say "shipped" only when it has been...