Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

About Shipping

Dear All, In these days our Area Mail System Has Been Stopped Due to this pandemic situation.I Applied Seller Time Away Function till 06th of Nov.But Further Our Area Mail System has Stop.(Approximately 2 weeks to start international shipping).In tho...

for buyer: refund

seller cancelled my order, based on my experience there is an email for refund issued however this time there isnt. is the refund for cancelled orders automatic?

24-05622-82837

This order it's not coming

Ring I bought is wrong color

I bought a turquoise ring. I had been looking for that style and COLOR for decades. I was looking for a sea foam green color. All the pictures showed the ring as sea foam green. When I got the ring the stone was very dark green blue. I am not satisfi...

Received a return broken in pieces How do you handle this?

Received a lamp back today it's a 3 piece lamp and the main piece the shade was broken in many pieces. So do I tell the buyer to file a claim with USPS to get her money back or do I file a claim. How do I handle the refund the package looks undamaged...

UPS denied a claim for a package they destroyed BUT....

UPS just denied a claim for a package they destroyed because according to them, it did not meet their packaging specifications. The thing that doesnt make any sense is UPS also delivered that exact same box to me without any damage. My point is that ...

Package Arrived Late, USPS Did Not Scan/Send Package, No Seller Protection

As a seller, I sent an item within 24 hours of purchase via USPS first class mail. The post office did not scan and send it until 25 days later. The buyer opened and Item Not Received case and ebay ruled in their favor. My solution for the case was t...

Cannot connect with Customer Service

Can anyone help me to find the correct link to connect with customer service live chat?coz, when I select "Chat with US" option it ends immediately saying "Chat ended"Please help.Thanks in advance

Fedex package pickup during a delivery

I handed a package to a Fedex driver after I received a package from him. He asked if " I had called it in" said they are not allowed to pick up packages. I said I had called it it and was told to just give it to the driver. As Fedex has thousands of...

seller giving runaround on refund for returned item

I bought a 20+ year old collectible item about 2 weeks ago. It arrived with severe UV discoloration that was not stated in the listing and not particularly visible in the poor quality photo. The plastic has also become quite brittle from age and UV e...

Question about a package that was "lost" through USPS

It was supposed to have been delivered a week ago and its still showing in transit. I was recently contacted by the buyer, what do I do? Thanks

Return Case is Closed: seller wants item back

Seller shipped me the wrong item. I opened a return case and quickly got my money back. I never saw a shipping label to ship it back with. I kept looking and never found one. I communicated with the seller and they didn’t know what to do either. And ...

Buyer says item is fake and wants a return

So I have recently sold a supreme shirt to somebody, and now they are requesting a refund because they think its fake. I know for a fact that my item is authentic because I bought it directly from the original retailer, Supreme. I have asked why he t...

Resolved! Returning an item that I already got a refund for.

Hi Community, I had an unfortunate shipping debacle with an item I purchased recently. I got a refund through eBay when I was convinced that my item was not going to arrive, as it was a week overdue and there had not been any activity on the tracking...

I have a seller refusing to provide a return shipping label as promised

Ebay determined I should have free shipping. The seller won't provide a return shipping label and refuses to communicate with me. I can't get any help from Ebay until I ship the item back. HELP!! The cost of return shipping is almost as much as the i...