Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Customer Service Shutdown

Ebay has shut down Customer Service and will no longer take phone calls to resolve issues.

Free Returns & Partial Refunds Policy

I was reading an older thread discussing how partial refunds work when you offer free 30 day returns: Partial refund decision process - how does Ebay decide?https://community.ebay.com/t5/Simplified-Returns/Partial-refund-decision-process-how-does-Eba...

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The return address on shipping label is not the right address.

where can I see fedex shipping fee breakdown?

I just received eBay invoice for last month. IT showed fedex shipping fee but did not itemized. Where can I see The break down? I want to see if I am overcharged.

Scam Alert (Money to Paypal for return shipment)

I want to tell/warn you all about how I was scammed by an active member of this platform. In June 2020 I ordered an iPod. It arrived to me totally broken. I contacted the seller and explained the situation. They wrote me back a detailed explanation o...

Seller sent items to wrong address

So seller sent items to wrong address. The tracking seller entered says items were delivered to someone in NY but I live in MN what should I do? No response as of yet..

Ebay charges me shipping charges while buyer paid to Ebay already?

Buyer pays shipping charges but Ebay charges me as seller for shipping label. How that works?

Refunded then received the item

how do I pay the seller I received the item after I received a refund

What Is The Difference In Priority Mail Envelopes?

When I look at my shipping options in my Stamps.com software, it gives flate rate envelope for $7.55 and flate rate legal envelope for $7.85. Can anyone tell me what the difference in looks for these are? Can I get a picture of them?

how do i pay with my credit card now for shipping with ebay managed payments?

how do i pay with my credit card now for shipping with ebay managed payments?also how to not print the ebay stuff under label now that i have to print label from ebay? also how do i see pending money?

GLOBAL SHIPPING LOST PACKAGE

Pitney Bowes/Purolator/WHOMEVER has lost my customer's package. It cleared Canadian customs 2 WEEKS ago. Ebay CS gave me a Pitney Bowes customer service number. After an hour hold, the agent just told me I had the wrong department and hung on me. Pur...

Do local pickup buyer paid freight ltl qualify for INAD claims?

Here is a scenario.... buyer purchases a large palleted item with free local pickup only. Buyer pays for LTL carrier to pick up pallet. Buyer receives item. Buyer claims INAD ( item not as described, which appears to be allowed by Ebay).Is the seller...

Resolved! Global shipping program

If I list an item as free shipping how does eBay’s Global Shipping Program work? I use it now but never have with free shipping. Wondering if I should even offer it on free shipping items so I don’t make the mistake of shipping something and taking o...

guaranteed delivery dates still being changed

I buy a lot of things on ebay, and some have guaranteed delivery dates. On several orders I have made, the guaranteed delivery date has been changed to a later date. on the day that it was it supposed to be delivered. The guaranteed delivery date is ...

Guaranteed Shipping is a Joke

The first time it happened I thought I made a mistake. Then I paid a little bit extra for an item with "Guaranteed Delivery" because I wanted to make sure it arrived on time. I bought the item on the 30th of September with a guarantee of delivery by ...