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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller Only Issued Partial Refund after Receiving Returned Item

I purchased a tablet case for my Samsung Tab 4 10.1. The seller has clearly stated that this case is for this particular model tablet. When I received it, it turned out to be a case for a 7" LG tablet. I immediately requested return with the reason "...

Hey Ebay you want to make more money? Ebay Standard envelope rollout

Since Ebay is in the business of making money and their stockholders happy. I have a suggestion, which will likely be glossed over but hey it's worth a shot. You need to expand standard envelope to multiple categories and not necessarily the ones tha...

Buyer Requests Return Beyond 30 days Due to Defect

Sold an item to a buyer over 30 days ago (to the date it was delivered to them). They sent me a message saying the item had a defect and sent a pic of the small defect. I did not notice the defect when I posted it on eBay, so I did not call it out in...

How can a create more rate tables

Hello,Is it possible to create more than one postage rate table? We are selling different quantities and we need to create a different postage rate table for each category. Is it possible to do this? As by now there is only one that is saved which is...

USPS Issues

USPS 14,000 workers with COVID 19 , lets be patient , EBAY needs to allow more time for delivery. No one at fault here. Link to article USPS Faces Busiest Time of the Year With More Than 14,000 Employees QuarantinedDECEMBER 15, 2020The U.S. Postal Se...

Void label due to delayed mail?

I have dropped off a media mail that never been scanned into the system. I checked with post office, and they have no idea where my item could be at. At this point, I just want my item back and not have it ship. So my question is, If I void the label...

Question about buyer returning item in damaged condition

Hi all, I listed an old IPhone 7 recently and the buyer is returning it to me because the home button and cameras not working, however, the cameras were working fine before I shipped them out to the buyer. I even had taken a few photos with it to pro...

How to Open Package Research Case?

How can I open a Package Research Case? Can this be done online?

Package Delivered To The Wrong Address

I had purchased a MSI Armor OC 8gb RX 580 graphics card off Ebay for $180 however the USPS delivered it to the wrong address 2 blocks away to a home with the same address as mine. The postal employees were never able to recover the package even they ...

Lost mis sent packages delayed delivery

Pathetic how eBay is still allowing these auctions to take place and taking my fees knowing that the post office is jacked up for the holidays. Many packages lost and thrown in the garbage. Allot are severally delayed. This mailing dilemma is severe ...

Resolved! Buyer claims book I sent arrived with damaged cover

Hi all, I'm a casual seller and haven't had an issue like this before, what to do? I don't offer returns (do know that might not mean much) but haven't had to before. Got a message from the buyer saying a book I sent arrived damaged with a picture of...

Unable to choose USPS First Class International Shipping?

Me too. I've made three calls to eBay regardng the inability to choose USPS First Class International Shipping. No one could help me. The only option was to choose "eBay's" First Class Standard International shipping service. I finally realized that ...

Buyer escalated case while item was in transit and received refund. eBay Appeals told me to get lost

So I gave my item to UPS even though it was a Post Office item because the post office isn't open late enough. (Last time I do that ever.) The item wasn't updated until very late due to these "delays" and my buyer was able to run out the clock even t...

Buyer claims his item is damaged, but he will not provide proof.

I have a buyer who claims his item is damaged, but he will not provide proof. I find it extremely hard to believe because it was in a form fitting styrofoam case which was in its original box which was in a box padded with bubble wrap. I believe he h...

Where is policy on how long buyers have to return item once seller has accepted return?

I have a return that I accepted on 12/16. According to Ebay, they are giving the buyer until 12/31 to return the item. Seems like a long time to me. Where is this policy located?