Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

It was bound to happen...100 sales and first return. What can I expect with money on hold.

So it's not the return that has me a little peeved but the fact that it looks as if Ebay immediately holds funds until the item is returned. Is that accurate? It seems to me they should wait until you've receive the item and inspect it and allow you ...

Buyer doesn’t like fit or they damage item so they want a refund?

hi there, I have had these two situations recently as a seller and I have been absolutely shocked. Thoughts and help would be appreciated. #1. I sold a pair of Jeans and the guy said they were damaged which they were not! He then unpicked around 6 in...

Resolved! Can buyer request 2 items be shipped to 2 different addresses after the sale was confirmed/invoiced?

I sold 2 items in the same day for approximately $75 each. I invoiced the buyer with both charges & shipping , using the combined invoice that was generated by Ebay ( I even gave a combined shipping break). The buyer has now (after the sale) requeste...

Combine shipping of two separate items

I sold an item to a user who asked about other items. I then agreed to sell a few other items to the same buyer with a buy it now offer. To avoid additional shipping charges to the buyer I listed the second item as local pickup. Now I need a code. Ca...

I can no longer change the ship to address and purchase a label? Anyone else noticing this ?

I have been selling here for 16 years in order to use my earned discount shipping I would ship non eBay related items via changing the ship to address on items already delivered to the buyer . Now I get and error message and am unable to create a new...

Shipping

As a seller I have shipped an item on 2 day priority but buyer still has not received and it’s been 12 days. I check tracking and it is barely moving at all.it is Christmas and we have COVID 19 going on but what do I do for my buyer ?

Please help! I need to get in touch with ebay

I ordered 300 of something but only received 100 and I'm trying to get ebay to step in but I keep getting a "technical hiccup" message and I only have until 3 p.m. today, my 24 hours are up at that time to report a problem. I have previously reported...

USPS Problem

I bought a 30$ item from a seller which is kind of a lot of money to me and the item showed it was delivered in the mailbox but nothing was there. My neighborhood is very trustworthy and I have never seen a theft report. We tried to solve things out ...

damaged shipment/missing part

Received item around 10/4/20 that was damaged in shipping and missing a part. Seller sends emails that he will fix but hasn't done so yet. Last email didn't even make sense. Can I get eBay to help me?

New Ebay INR policy is insufficient

It's great that eBay has taken minor steps to address the current shipping disaster. But it's hardly sufficient. First, USPS has stopped most of its regular scans. Many areas are not doing origin scans or transit scans. As a result, the "accepted" me...

broken items what to do as seller

I have had a lot of problems with USPS breaking my items that I sell, Yes I do the right thing and refund the money or offer some back if not all items broken. yes I pack very very carefully . The problem is USPS will not do a refund with out the ite...

Bought and paid but seller is non-responsive

Hi,After a week of very slow communication between me and the seller, he promised me to ship the item the next day.I was convinced, his 131 stars postive feedback also helped.I paid with creditcard (not with paypal), after the day passed, no updates ...

BUYER ERROR.....What about PARTIAL REFUNDS

Why can't EBAY, give sellers the ability to PARTIAL REFUNDS. Buyer demanded refund because remote didn't work on a set of lights. I paid for return shipping when I received the package, I noticed they failed to remove battery protective strip on remo...

USPS Excess Shipping Fees taken thru Managed Payments; IN ERROR

It appears that USPS is now using the "managed payments" program to collect additional postage fees that are automatically deducted from our available funds at eBay. However... both charges they assessed this week are in error. They somehow raised th...

Incorrect shipping method after item sold

On a few recent sold items, when I go to print the shipping label rather than showing the calculated flat rate cost based upon size and weight I entered when listing, eBay has automatically selected the USPS flat rate envelope. for $7.55. When listin...