Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

FEDEX tracking info (dates & times) is wrong ?!?!?

It appears that FEDEX tracking info is incorrect. Item I ordered is showing arriving a 1:01 am 11/19 via eBay tracking info, but at FEDEX site it arrived same location on 11/18 @ 8:01pm. All of the other arrival & departures showed similar errors. I ...

Return possibly lost, Value approx £1000

Hi all I am really stuck, I ordered a bag from a seller based in Ireland, and requested to return the item when it arrived as the condition was not as described. The seller agreed that they would accept a refund, I posted this on 10th November and wh...

eBay Notification: Missed FedEx label charges were applied to your August invoice.

This happening to others too? Does it happen frequently? I typically only ship heavy/large items with dimensional weights through FedEx and UPS because I hate how they have a reputation for erroneously adding extra fees into the invoices and I don't ...

Route of action

Please kindly advise how i should proceed, I bought shocks for a Landrover - front pair ,they came separately a week apart .. i forwarded them by UPS to where the car is as seller doesnt ship to those areas.On installation one strut burst clearly was...

Tracking code is wrong, yet my item is marked as delivered

Hello,About 3 weeks ago a bought a watch from a seller in Israel. He had a rating of 94 and after the purchase his listings were deleted. Still tracking number was provided so I decided to wait and not open a case Now my item is marked as delivered b...

Resolved! Buyer expresses regret of purchase but I already shipped the item

I had a buyer just messaged me that they regret purchasing the item from me because their daughter in law had purchased the item already. However, I'm just a person trying to sell all my old stuff and I do not accept returns. I am worried that the bu...

Customer service provides ZERO help

I need to return a pair of soccer cleats that seems counterfeit to me, so I started the return process. The seller accepted, and eBay emailed me on Oct. 22nd saying I need to return them by Nov 5th. I clicked the link to print my return label but it ...

New USPS shipping status.

I think the USPS should get rid of "in transit" and replace it with "rounding the corner".

RETURNS

Why doesn't ebay tell you right from the beginning that anyone can return anything, anytime for any reason or no reason at all. If they were truthful with sellers there would not be so much negativity here.

EBay is not discounting Regional Rate Boxes

USPS Click N Ship has the EXACT same rate as EBay on Regional Rate boxes. There is no discount on EBay.

Refusing delivery because of postage due on USPS Flat-Rate boxes...

Hi all, This is the first time I've encountered this scenario so I figured I'd post about it. I've read about this from the seller's perspective but I figured I'd post from a buyer's perspective. Today I received a shipment from a seller who used a F...

Buyer Had Wrong Address wants me to pay for reship

Hi thereI have a buyer that purchased an item from me.. She had moved and didn't change the address. It was a P.O. Box so the package is now enroute back to me..My listing was "free shipping" and she wants me to reship to her. I already paid to ship ...

Resolved! Do returns affect seller standing?

I have a few buyers who say the item doesn't fit, and I'm more than happy to process the return for them and send a replacement, but I'm just wondering if this results in my account standing being affected? I already have a 2% return rate, so I'm wor...

Are Canada/Australia/UK still experiencing lengthy delivery/shipping delays?

I probably should have asked this in the other Shipping thread, but does anyone have firsthand knowledge regarding the current status of shipping delays to International destinations, primarily Canada, Australia, and the UK? I checked usps.com and di...

Managed payments refunds and authorizing.bank withdrawal

Hello, I was hoping someone could help me with refunds on managed payments. I understand a hold is placed on the money when a returned is started and that hold is released after I refund the buyer. The money on hold is released a few days later and t...