Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Order pending cancellation by seller.

We have ordered an item and paid for it and the vendor has cancelled the order it seems. The vendor will not reply to messages on ebay (I have sent 3 now, over the last 7 days) and I am concerned that there is no way to get help from eBay, as it is l...

Missing mail... should I waste time with help request?

I have a package that never got a scan... first time in nearly two decade of shipping that this has happened to me. Had plenty of packages the got stuck in transit for a lengthy amount of time but never one that I dropped off and never got scanned in...

Shipping options

When I list an item there are only shipping services from USPS, UPS, and FedEx. Is it possible to add another shipping service, such as shipping from Walmart?

Buyer claiming item damaged

Hi, I have recently sold my mobile phone which was in great working order. It was extremely well packaged and sent special delivery through Royal Mail. The buyer has said the phone is damaged and is rattling and requested a return / refund. mob looki...

Resolved! Can Someone Post All Of 1st Class Shipping Rates 1oz to 16oz

Don't have new rates for 1st class shipping. I print my labels through eBay shipping. I don't have any idea of the new rates? Don't know priority flat rates either? any help is very much appreciated ☺

Seller offered partial refund for faulty goods, then vanished. File claim?

I bought a lot of 3 toys. Upon receiving then, found one had a factory assembly error with 2 right legs- somewhat visible in photo but hard to catch unless you were really looking. I requested a (reasonable) 1/3 partial refund by message rather than ...

FedEx damaged item process 2020

I know this has been asked and posted before, so please forgive me. But there is a bit of mixed information from older posts that has us pretty confused. Scenario:-Buyer received item damaged, it was glass, shattered. Buyer gave us 1 picture, but for...

Address too long to print shipping label

First time I had this problem with international shipping. I tried printing label but it gives me an error message stating city plus state plus zip code max length 45. I messaged buyer if they can abbreviate it for me but they said they couldn’t. I...

Refunding/Canceling An Order

So a customer decided to buy something from me and then find it somewhere cheaper and opened up a refund even though I hadn't shipped it yet. I told her if she had contacted me first then I could have easily canceled the order. But I went ahead and a...

Global Shipping Restricted item collrction

I sold an item to USA. Sent Via the GSP..I have received a email from eBay that the item was a restricted item.(an antique cabinet). And could not be exported. My customer has been fully refunded and is ok with that but my item remains in limbo at th...

Another Ebay + Fedex Goof!!

So I got an order today for a APC backup system. I looked at the order info on my phone and it said "free shipping, you pay". I never use free shipping (and don't use the app to list either) and checked the listing on my PC at home and there is only ...

Need Help Please - What Is Best Way To Ship A Tea Cart?

I need to ship a tea cart and would appreciate shipping help on best way and not expensive way to ship. Thank you for help.

WARNING! There is NO SELLER PROTECTION! It is a SCAM!!

First of all let me establish I have been selling on ebay for over 20 years and have over 100,000 transactions to date. Several days ago a buyer claimed I sent an empty box for an order of shoes. This is categorically false. He was rude, used the f-w...

Tracking showing vacate

I brought an item to certain seller and later discovered that the shipping company had moved to a different collection I pleaded with the seller to send the parcel to the address as it was wrong as I was looking for the new address only discovered th...

Returns for buyer's remorse with managed payments causes payment hold?!

I have recently been transitioned to managed payments and just got my first return request, for the reason "doesn't fit." First off, I accept returns, and these have therefore always just been automatically approved in the past, but this for some rea...