Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

9 days for USPS acceptance scan

A carrier picked up my item on December 17. The first scan always happens at the regional center. In this case, December 26. Thank goodness USPS has finally acknowledged that they have my item. So now I've been taking my items to the local office and...

received completely wrong item from a seller

hi, I recently order a ps5 game from a seller and instead I received a keyboard with mouse. I start a return for a wrong item received with picture that i made, and the seller accept the return with a return label that looks the same address but is n...

How should I respond? Item Shipped, damaged,Buyers still wants to keep, Partial or Full Refund?

We Shipped an Irreplaceable Item, only about 300 of them made 65 years ago. The Buyer asked for a refund, and sent pictures of the Damaged product. Then later now the buyer wants a full refund, but they also would like to keep the item. What should I...

Seller Respnsibility When USPS Fails

I sold an item in good faith. The responsibility of delivery, of which an Ebay seller hasn’t any control, went to the USPS. It was not delivered as expected and the buyer, before contacting me, opened a case against me because of the USPS. I asked th...

Can someone tell me exactly what the USPS is doing with this?

I shipped from RI to Washington, why is my package now in the bottom of the country, the furthest from the destination it could be?? Now tracking says international dispatch ready. Are they trying to now ship my package out of the country to Mexico? ...

Global Shipping Program - discounts for buyers?

Probably everyone already knows this but do international customers using the Global Shipping Program get a discount on shipping to their countries? I ask because I've been getting a lot of orders that way, and for some heavy things. Like a large art...

Any messages since Christmas I keep expecting to be a return....

Seems I've become a tad paranoid these days. Now every time I get a message from a buyer on eBay I immediately presume it is a return because they didn't like what they received as a Christmas gift. Yet every message I've received has been a positive...

Do not sell on Ebay

I had a buyer claim an item was fake. The item was purchased from the designer store and was definitely not fake. Within a minute Ebay determined the item was fake. No one reached out to me and it would be very easy to research and see the item was a...

Shipping rates

I just started noticing today that on ebay labels Fedex 2nd Day is coming up around 80% off for most shipping making it cheaper than USPS Priority or Fedex Home. Didn't see an announcement on that nor do I know how long it has been this way. I am tem...

Cancellation request declined mistakenly

There was a senerio with one of my orders, customer mistakenly ordered with a wrong size and msg me about it with the correct size, also cancelled the order. However I replied him that it's OK we can ship the mentioned size and declines the cancellat...

a return came damaged

Dear Ebay Community,In November I sold an used Apple laptop for $400.00 including shipping. The buyer complained how I didn't erase all my information, ( which I thought I did, but I am no computer genius). The buyer kept the laptop for close to a mo...

Postal delays and negative feedback

Hello all, These postal delays are insane. No tracking for days, items arriving days and even over a week late. I've read your posts. I have a buyer that bought an item on Nov 26. I mailed it out Nov 27. Without contacting me, they left negative feed...

About Shipping

How about shipping these days in COVID situation.

Buyers are using the pandemic to rip off sellers

Man am I frustrated with eBay. eBay just gave a customer a full refund because the post office is so behind. Yet I have 2 items that I purchased on December 1 and have opened cases against those sellers myself, yet they have been extended TWICE! Yet ...

AVOID SpeedPAK / Orange Connex Shipping

I will ask ebay vendors if they are using SpeedPAK, and if they are I will instruct for China EMS or similar shipper not OCL SpeedPAK or no purchase. Until there is customer service and tracking available in Canada its a no go for me.So unprofessiona...