Shipping
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Forum Posts

Resolved! Recieved wrong item

Hi. I ordered an xbox on ebay from a seller with good feedback. When it arrived i opened it and it wasn't an xbox but, bizarrely, a lefant robot vacuum cleaner instead (without charger or anything else). Obviously i contacted the seller and they said...

User avatar by Not applicable
  • 521 Views
  • 11 replies
  • 0 helpful

Removing integrated shipping options permanently?

Is there a way to remove integrated shipping options? We do not use FedEx, we do not use certain USPS or UPS boxes or services. My shipping staff is getting confused when eBay is putting FedEx shipping options, or Regional USPS boxes at the top and t...

Resolved! Return Shipping label was sent as attachment to eBay message.

​​The Seller sent me a used photo camera instead of brand new.I politely informed him about that via eBay Message and provided proofs (box photos and current shutter count of camera). Seller agreed to exchange the item. But Seller asked me to not ope...

User avatar by Adventurer
  • 235 Views
  • 2 replies
  • 0 helpful

Multi-user difficulty updating shipping on shipped orders

Hi, I just got granted user access to my company's account and we have a few orders that need to be marked shipped (with updated tracking info), but I can't seem to do it. My boss has given me full permissions from what we can tell, but I still can't...

return first class

So I am returning this useless type c to HDMI cord that only charges a phone and does not do any type of screen sharing whatsoever. Anyways the point is I have a first class shipping label and I put it in a I already mailbox because that's what I alw...

User avatar by Pathfinder
  • 182 Views
  • 4 replies
  • 0 helpful

How to get refund after return request is denied

I recently bought a denim jacket from a seller who specified in the listing that the jacket was an Adult Men's Medium. However, after it arrived, it's clear that the jacket has to either be a kids size or women's size - I'm 5'10 so around average hei...

User avatar by Adventurer
  • 646 Views
  • 3 replies
  • 0 helpful

Seller provided fake tracking number

Purchased an item. Seller did not purchase shipping label through eBay - I know because I'm a seller and know the process. A few days later, did not receive package and seller provided fake tracking number that showed delivered to my city/state. Call...

User avatar by Adventurer
  • 297 Views
  • 7 replies
  • 0 helpful

should seller refund me shipping for a smashed item?

Paid for item and shipping. Notified seller it was broken and sent picture to prove it (at his request). He said he'd refund me but only refunded item cost. I thought he should refund everything since his poor packaging resulted in breakage. Anyone h...

Buyer gave me wrong address to ship to, now item is gone....

Hi. I sold an item to a buyer who have me his wrong address or he had moved and never changed this ebay address. I shipped the item to this address and item was delivered. I called UPS and got proof of delivery, they said nothing they can do as they ...

User avatar by Adventurer
  • 454 Views
  • 8 replies
  • 0 helpful

EBAY CAN NOT STOP BRAKING THE SHIPPING PAGE

be careful, all the default shipping methods are now the highest cost option there is almost... all mine defaulted to priority mail or overnight fed ex.... mailing usually is like $3-4 bux... it's now defaulting to almsot $40 in some cases.. I really...

User avatar by Thrill-Seeker
  • 263 Views
  • 5 replies
  • 0 helpful

USPS seller shipping discounts

Did anyone notice that either eBay's discount for first-class packages went way down or USPS prices went way up? And I don't believe it's the latter! Just from yesterday the same size and weight package went up almost .40! For a little seller like me...

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