Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

eBay Buyer Falsely Filed for “Missing Parts” I have NO Returns Policy

Hi, A eBay buyer bought an item from me, and days later, falsely filed a return case against me for “missing parts.” He claims he thought he would receive 24 pcs of the item, when NOWHERE on the listing does it state 24 pieces at all! It just states ...

Shipped several items, one broke in transit

Made a multi-piece listing and sold. Packaged and bought insurance with UPS through eBay shipping. Buyer said package arrived but one piece broke, wants refund of cost to replace item new. Was not sold at a new price for the whole sale. What do I do?...

Resolved! Buyer input wrong address, can I reroute a FedEx package?

Does anyone know if you can reroute a fed ex home delivery package if the label was bought through e-bay? And what would they charge do you think for this service? Buyer says it was their old address that they forgot to update. Also say it was succes...

Returning a refund, or The item wasn't lost after all

It looked like the item I purchased was hopelessly lost. The seller gave up and issued me a refund. But then the USPS came thru and delivered it. Better late than never, I guess. How do I go about giving the seller her refund back?

so here's about where we are

i currently have 71 packages that i've sent out 1st class, next day that still have not reached their destination. i think we're all going thru that right? well apparently buyers nor ebay have looked out their window in the last 9 months. USPS is wee...

Stop using USPS for shipments

Got to start offering different shipping methods.in the last 4 months 2 shipments got recieved and at different stages in shipment disappeared.have one right now that’s taken 5 days from Louisiana to Atlanta,last 40 miles and lost in limbo now for 5 ...

USPS Delays Effecting Late Shipment Rate

With the holiday volume and COVID-19 precautions, USPS is severely delayed as most of you probably know. I am already being hit with late shipment rates from eBay. For example, I had two orders placed November 30th. I dropped them off at my local pos...

Resolved! Does Global Shipping open and repackage our packages?

I sold an item to a Canadian buyer. Once it reaches the Global Shipping place in Erlanger kentucky, do they open the package so they can list contents on customs forms, or do they just attach an address label without opening?Have the shipping delays ...

Ways sellers get around not issuing a promised refund

I am so disappointed with eBay and their lack of buyer support and protection. I purchased an item that when I received it I learned was a piece of chintzy junk it is. I requested a refund and was promised a shipping label, which I never got. The sel...

Resolved! USPS says package was delivered

I have a customer that the tracking says delivered, but it was not recieved, the address was correct, so now what should I do?

Resolved! Fed Ex not available as a shipping option for international customer?

Hello, I have an international customer interested in purchasing an item from me to be shipped Fed Ex Express to his residence in London, UK by Dec. 25th. I ship internationally using the Global Shipping Program. Ebay is not giving my customer an opt...

shipping label

remove charges for a shipping label

USPS tracking

Hello all: I’ve shipped 11 items via USPS media mail since Dec 6th. As of today, not one has shown delivered. Tracking on all 11 stops on or around Dec 13th. With tracking status showing still in route. These items were going to 11 different location...

USPS tracking doesn't always update even if item is delivered

2 packages I thought were lost did reach the buyer, both either had dud barcodes or were never scanned at all. I can think of a number of times I received packages but noticed the tracking never confirmed it was delivered. Last week I mailed 2 items ...

Late shipments during holiday/pandemic

Lately I have had to deal with a few cases opened up for “late” deliveries on items still in transit. A day after the expected delivery date, the customer opens a return case. Ive seen Ebay automatically provide refunds if the item is not marked deli...