Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return shipping label

Hello, I started a return and the seller sent me a return shipping label there a packing slip and the address label the computer show both of them but only the packing slip will print. I try to tell the printer to print only the one page also took a ...

re-ship a customer's dvd purchase that was damaged during Global shipping USA to Germany

Hello-I shipped a DVD from USA to Germany via Ebay's Global Shipping Program. It arrived damaged (customer sent me an email with pics of damage). I want to re-ship a replacement DVD. How can I do so via the Global Shipping Program if buyer has not is...

Can't upload a PayPal tracking number

Hello everyone, I'm trying to upload a tracking number to eBay generated from a PayPal postage purchase. I had to buy postage using a workaround since eBay does not let me insure separate orders with combined shipping. I've tried to upload the number...

Incorrect "Uploaded on time but no carrier scan"

I have 4 items that were sold on Last Wednesday! I had 1 business day handling. With the additional handling time, that should have allowed until today for the carrier to scan (as Christmas was a Federal Holiday). However, they Did get scanned today ...

I bleep!ing hate the USPS

This year is a nightmare. Drop stuff off for shipping and the post office doesn't scan it in. I had packages mailed 12/1 that went from Baltimore to Hyattsville, MD that are just sitting around. I have customers wanting refunds. eBay's response SILEN...

Το ebay μπλοκάρει την διαδικασία παρακολουθησης

Δεν παρέλαβα ένα αντικείμενο και το ebay μου είπε να περιμένω κάποιες μέρες. Μετά όταν μπήκα ξανά μου είπε ότι πέρασαν οι μέρες και δεν μπορώ να δω ούτε που βρισκόταν το πακέτο μου

Shipping label created but item still hasn’t shipped

I purchased an almost $200 item on Dec. 23 after sending a general question to the seller. I didn’t get a response, but I got a tracking number later that day (which I thought was weird.. if they saw that I purchased the item and then they printed a ...

Customer service agent in South America says he closed the return, return still open?

I have to say....my patience with this platform has been running out over certain issues. Now we have a new one. This morning I got a callback from Ebay customer service. The intended goal was to close out a return that hadn't been shipped by the dea...

USPS delays

The starting point for me was Nov 30th. The worst day is December 3rd- all the packages mailed out on that day went radio silent. I am in OH.Just because I had nothing else to do today I filed 15 research cases with USPS for the packages that had no ...

Help, I want to refund a buyer on an item with "no returns"

I sold a battery and charger. It was tested and working but the buyer says it's not. Anyway, I want to refund their money and get the item back. I know there is an option to refund the money on my selling page. But, it was sold as a no return, so how...

LOTS OF ITEMS STILL IN TRANSIT

Is anyone else getting a lot of "refund requests" from buyers for items that aren't showing up? Will ebay help us recoup the loss or do we need to count on the post office to do this? I several items that have not found their way to the buyers homes ...

USPS Parcel selection is not available anymore?

Hello;When I am trying to generate a label for an item that's Parcel under USPS, for some reason this option is not showing up when I am generating the label? Anyone knows what's going on?I need that option back USPS Parcel as soon as possible since ...

Don't use the correct return reason

When you order a Large item but the seller sends a Small item, don't select the obvious "item is the wrong size" when returning it. That's considered buyers remorse and you need to pay for return shipping. You need to scroll down the list and select ...

Question about refunds, managed payments and "lost" packages (all one situation)

So far this holiday season, I have had about a dozen customers concerned about lost or waylaid packages. Most have been very understanding about the situation, a couple have actually contacted USPS on their own to start tracing understand that I am n...

Forcing a Refund and Item Coming Back to ME!

Oh gosh, this is a "fun" one! Bought something December 10 and it arrived on the 21st. OK, no problem, shipping delays. But I open the package and here is a 30 when I ordered a 20. I already have a 30 and the listing was for a 20 and that is what I w...