Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Postal issue

Hello! I shipped a large package from Arizona to Ohio on December 8th. Large box weighing 13 pounds of a new in box four piece place setting of Lenox China. Three days later I received from buyer "I want a refund" and he opened a case. I immediately ...

Resolved! My seller page doesn't have shipping exceptions

I am new to selling on ebay and a friend was helping me set up to sell my first item. On his page, he can choose exceptions to shipping locations. Mine doesn't have that. He can also choose to not sell to people who give a certain amount of bad revie...

First time ever a buyer complains about my free shipping

Buyer says my free shipping is a joke... "No wonder it is taking that long, are you shipping by snail?" They could have easily chosen my other expedited choices (I have Priority and Express options, so I know ebay should have at least shown one of th...

Whether or not to contact a buyer who's shipment is very late...

So in a nutshell, the origin scan happened 9 days after I printed the label. (Partly due to me couriering it from Ontario to New York, partly because they are so busy in Niagara they took days to get it scanned in). It went overnight to Buffalo where...

Excessive international shipping charge on combined invoice

I sold 46 units of 3 items to a buyer in Australia. The combined shipping charge shows to be $283 for a 10"x10"x8" box weighing 1 lb 8 oz. The listings indicated eBay International Standard Delivery as $21 for each item. No matter what I do I can't g...

Resolved! Two items sent through the post office in mid December have not been delivered.

Found out that a package of yarn to be delivered to Maine ( ME) has been sitting in a bin with 240 other packages all intended for Maine, and sent to a Mississippi location. A jacket to be shipped to the East Coast, has been sitting in Cincinnati for...

Buyer wants to return item after 40 days useage

Hi Guys i sold a new car part in November and I made it clear the part was a non genuine aftermarket product. I sold the item and the buyer was more than happy with the part he received. ( left positive feedback etc) now after 30 days of use he isn’t...

Buyer Started an Item Not As Described but won't ship back

Hi Everyone, As you can see in my subject, the buyer started an item not as described, but won't ship back and I offered to pay for shipping back. He's keeping it and gave me negative feedback. Do I get my money back in this case? All of this was don...

Can anyone tell me how to change Ebay password on Stamps.com?

I just had to change my Ebay password and now I think Stamps.com won't import my orders with the new password. I need to make this change in my Stamps.com account, however I don't know where to go. Can anyone show me how to do this?

How to correct late upload defect

Dear Sirs! I had two sales to USA on 13 and 17 of Dec 2020. Both sales handling periods were two working days and coincided with Kazakhstani National Independence Day and as a result 15,16,17,18 and 19 of Dec were declared by our Government as holyda...

UPS drivers are now authorized to scan delivered at the UPS processing center.

Here's a new twist. I received a couple of packages this past week via UPS and noticed all were scanned DELIVERED at the UPS processing Center in Maumee OH and not my address. The packages ended up arriving several hours later at my house showing no ...

Ebay insincerity ... won't remove negative FB for delay

What is the value of eBay protection? Zero. The announced seller protections cover negative feed back only if the case devolved into an item not received case that was not resolved by the seller and when the item was subsequently delivered. So if I d...

Excessive postage charge

Dear Sir, I shipped a package to Quam, Nov 12, 2020, tracking number: 9405 5082 0549 7560 3523 31. I used a Large Flat Rate for $18 14. Contents, 6 dinner plates. This was the best shipping rate as the Large Priority box cost $45 31. I did not need a...

Do I need to use ebays return label?(buyer)

I'm returning an item that cost $38 with free shipping. The return label estimate is ~$50. I can Click-N-Ship for $17.I'd clearly rather get some money back. Why is the estimate so high?

Envio de Laredo a México

Estafeta nada mas manda correos inútiles, no te ayudan. Tenemos problemas porque dicen que mi compra esta retenida pero no se puede completar. No envía a todos los estados de la república y siguen sin ayudar.