Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Is This Return Closed?

I submitted a return request for an item, the seller offered a $20 partial refund on it and I accepted it. I noticed in my Paypal account it says the refund is pending. Does this mean the return has not closed yet? Do I have to do anything else?

Seller looking for a reason to not refund my money

Since eBay has no real person to talk to how do I resolve a real concern that used to be able to be addressed by a real person, not a pre selected choice of options that never seem to fit the current issue.I ask for a refund because the seller tried ...

How to change the refund amount on the Returns page

Buyer has paid for item, but before I mail it out, he changes his mind and wants a refund.I go to "Returns" on my Ebay page and it says refund due is $61, which does not include the shipping or tax. Remember, I still have the item. Never shipped it.T...

Can I return a screen I buy if it has dead pixels according to pixel policy ?

I am purchasing a laptop screen replacement.In the item I'm buying it says something about pixel policy:SO 13406-2 (1-2 Dead Pixels Maybe) Does that means If I have 1-2 Dead Pixels I can't return the product for a refund ? Is it common for laptop scr...

US buyer won my UK auction

Can I cancel the auction. He wants me to send a coin to the US that exceeds Royal Mail compensation.I have told him I'm worried about it going missing and that as a pensioner I can't afford to lose this money. I need it for work on my house.He just s...

Item not received from China after 3 mo. Too late to complain?

Aug 24 I bought an item from a seller in China. Expected delivery said until Nov 18. By that date I had not received it. I contacted the seller but they just stall and will not refund. It seems because it is over 60 days since order I cannot file a c...

Return Packing Slip

I recently purchased an Item and started a return before I even got the item as it was for another item I returned. I printed out the label and packing slip to return it. I received the Item and opened the package enough to put the packing slip insid...

returning an item please HELP

I purchased an item on ebay from a seller , that arrived from china, to me in the US.I ordered it in purple & received it in red.seller wanted me to pay to return it. & stated my refund would take a month to receive once they received the item!this w...

Refund.

Hi! So I purchased a watch for my husbands birthday and I placed the order 10/20/20. I looked at it and realized it didn’t work but assumed it was a battery needing replacement. I hide it from my husband. I take it out an look at it again and email t...

Resolved! About Shipping?

What is the most accuracy shipping method in eBay? Is it good to use free shipping method? Thank you!

Seller suspended fake tracking number

Seller suspended after purchaseSeller provided a tracking number that shows delivered but i never got itWhat type of dispute do i need to file?Since the seller is suspended, do i open a case with paypal?Thanks in advance

Shipping Supplies coupon and General Feedback!

Good day/night all! First of all I want to thank everyone on eBay team working extra hard to make sure that all policies followed, and sellers are operating smoothly! This has been a rocky year to say the least , and I want to keep everyone in though...

Fraud seller refuse to refund after I sent item back and resale it!

Hello, just read your article and know you are very professional in this field. So can you pls do me a favor and tell me what I should do in my case? I bought a old camera lens from a French seller in Sept 23th and received at early Oct. But found it...

Needing help with first international shipping!

Hello dear all, I just sold something the first time on ebay. (altough i am member and buyer for a longer time) So the buyer won the auction and as I wanted to print the shipping label this message appears:Sorry you can not ship this item. This item ...