Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Global Shipping Program Lost Orders Warning to Sellers.

I offer international orders through eBay's GSP and one was recently lost after being received by Australia post. It was my understanding that my liability of a lost package is limited to the GSP relay address but eBay just issued a full refund to th...

Lost package arrives broken can't file second request?

I have had a really hard time with a recent purchase. The package said delivered but was not. Contacted the seller immediately and got no response. Contacted again and told me to start request for a lost package. When I did, all they did was tell eBa...

Never Received Phone BEWARE

I was so naive and trusting, how stupid could I be. I recently bought a phone on ebay, it never arrived. I contacted ebay. The seller claimed that FedEx claimed I signed for it. I did not. Without ever contacting me Ebay closed the case basically say...

Buyer advises they will REFUSE a delivery to save on return shipping?!?

I just got this message and am scratching my head ... Dear sir, I made a mistake in purchasing this unit. It is due to be delivered today or tomorrow and I will refuse it. You have my permission to deduct your postage charges from the credit to me. B...

Delaware? No, Florida...

I realize eBay can't keep track of everything, but once again I bought an item from a nearby state to find it was shipped from Florida, six states away. I don't choose to buy from sellers at much over 200 miles away at the farthest, and always select...

Is This Return Closed?

I submitted a return request for an item, the seller offered a $20 partial refund on it and I accepted it. I noticed in my Paypal account it says the refund is pending. Does this mean the return has not closed yet? Do I have to do anything else?

Seller looking for a reason to not refund my money

Since eBay has no real person to talk to how do I resolve a real concern that used to be able to be addressed by a real person, not a pre selected choice of options that never seem to fit the current issue.I ask for a refund because the seller tried ...

How to change the refund amount on the Returns page

Buyer has paid for item, but before I mail it out, he changes his mind and wants a refund.I go to "Returns" on my Ebay page and it says refund due is $61, which does not include the shipping or tax. Remember, I still have the item. Never shipped it.T...

Can I return a screen I buy if it has dead pixels according to pixel policy ?

I am purchasing a laptop screen replacement.In the item I'm buying it says something about pixel policy:SO 13406-2 (1-2 Dead Pixels Maybe) Does that means If I have 1-2 Dead Pixels I can't return the product for a refund ? Is it common for laptop scr...

US buyer won my UK auction

Can I cancel the auction. He wants me to send a coin to the US that exceeds Royal Mail compensation.I have told him I'm worried about it going missing and that as a pensioner I can't afford to lose this money. I need it for work on my house.He just s...

Item not received from China after 3 mo. Too late to complain?

Aug 24 I bought an item from a seller in China. Expected delivery said until Nov 18. By that date I had not received it. I contacted the seller but they just stall and will not refund. It seems because it is over 60 days since order I cannot file a c...

Return Packing Slip

I recently purchased an Item and started a return before I even got the item as it was for another item I returned. I printed out the label and packing slip to return it. I received the Item and opened the package enough to put the packing slip insid...

returning an item please HELP

I purchased an item on ebay from a seller , that arrived from china, to me in the US.I ordered it in purple & received it in red.seller wanted me to pay to return it. & stated my refund would take a month to receive once they received the item!this w...

Refund.

Hi! So I purchased a watch for my husbands birthday and I placed the order 10/20/20. I looked at it and realized it didn’t work but assumed it was a battery needing replacement. I hide it from my husband. I take it out an look at it again and email t...