Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

How to get your money back on closed INR cases.

If you get an INR case opened. Don't manually refund. Let the case close on its own. You can call you get the deadline extended depending on last tracking activity. If the case closes with a refund to the buyer you just wait until its finally deliver...

Resolved! Disappointed with Ebay Global Shipping Program

I am writing this post to let other sellers know that , in my opinion, the Global Shipping Program is a bad choice and in the hopes that Ebay management will review and take appropriate action. So I shipped an item with Ebay's Global Shipping Program...

What happens when buyer files INR & asks eBay to "step in".....

I have some outstanding INRs due to the USPS problems. None have yet filed asking eBay to "step in", but my question when this inevitably happens, is I guess eBay automatically pulls the refund money from my account & refunds the buyer (despite all m...

Appealing a Decision: Package delayed due to COVID19

First off, I think Ebay needs to place a halt on resolutions/complaints right now based on "lost packages" because USPS is facing historic delays. Anyway, a buyer claimed his package was "lost" even though the distribution center emailed me to let me...

Can Paypal grant partial refund

I bought a piece of jewelry and seller sent 10k gold ring instead of 14k. I requested a partial refund because it is still a nice ring but clearly, it is not as described. I did not get a reply. I filed a case in Paypal after a while and requested a ...

taking a beating thaks to the p.o. and guaranteed delivery

The postal service really dropped the ball on deliveries this year.I have items shipped on the 1'st of December and many that were shipped after that that showing only that they were picked up the day after they sold.. Customers are screaming " I wan...

Why are sellers worried about payments

if the buyer opens an INR case and gets their money back they still have to pay the seller when/if the item arrives. It looks incredibly shady for the seller to dispute that when the buyer legally has to pay them. If the tracking number shows it was ...

Buyer wants to return an item before it even arrives at her residence... HOW?

I sold an item to a buyer back on Dec 8th, for nearly $300.... it was intended to be a Christmas gift for a child, and since it's no where near being delivered (i shipped it the following day)...she wants to return/refund. No INR case has been opened...

How's this USPS delay affecting buyer returned items?

I have about 6 open returns and none of them show buyer shipped the item back. It made me wonder if the returned items are also suffering the delays. Anyone experiencing the same? How long does the buyer's package have to arrive to me? I know there's...

You think you heard every usps horror story in the book? Wait until you hear this!

This post might get moved to the shipping boards, but anyway..... I had 3 sales over the weekend, 3 packages go out this morning. My mail carrier usually comes around 9 or 10 am. The tracking shows the item was "delivered" at it's destination at 10-s...

Delivery Delay...what to do when buyer contacts me?

Hi all, Apologies in advance if there have been a million of these threads, but I just do not know what to do at this point. I have read through the Holiday 2020 shipping notice and I still have some questions about a specific item/buyer. This item w...

Seller Asked For Cash and Then Ghosted me

This was the seller: https://www.ebay.com/usr/raymondver2014?_trksid=p2047675.l2559 Seller asked to accept his offer, then he will cancel it, and I can pay in cash for a discount.What I did not know was that he wanted this so I could not file a retur...

Shipping issue

HiI already decided to take my money back because the shipping was very late. The EBay want the customer pay on time and I did it very well but I only got the shipping late in return. It is not fair for me and all customer . In the business we have t...

Seller not claiming payment in paypal

I recently bought a camera lens and paid for it right after I won the auction. Waited 7 hours and checked my PayPal and it says that the seller needs to create a paypal account to accept my money? I’ve contacted the seller but there has been no reply...

Shipped to wrong address

Buyer shipped via Fed Ex to the wrong address. I got an email saying it was delivered to front porch. I immediately walked outside, but no package. Called Fed Ex for 2 days, and told package was not shipped to my name or my address or zip code. The o...