Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Ebays close Item Not Delivered Case in buyer's favor too fast!

Hi, I am a Canadian seller. November 25 I sold expensive Lladro figurine to the buyer in NY. Item ID 264943291980. Estimated delivery 11-16 business days. Shipped Nov 26 . December 8 buyer asks where's the item stating that tracking number "is not be...

Resolved! Adjusting Handling Time During Shipping Delays

Does it do any good to edit all your items to increase handling time, to say 20 days, to help with the current shipping delays? Or does it just switch once the item is sold, shipped and received its first scan to change EDD to 2-3 days for priority a...

USPS Shipping Rates

Anybody heard about a change in USPS shipping rates. There was a temporary increase during the holiday season. Are they going back?

request a refund link on ebay don't work

under select a topic > I received an item that wasn't as described ... "request a refund" link on ebay don't work

Shipping Label Options

Is anyone else having issues with not having the option to print a Parcel Select shipping label? I'm only shown the Priority and more expensive options in my "Print your shipping label" drop down menu. The buyer chose and paid for Parcel Select. I ca...

I did not request Priority Mail, but that is the only shipping label I am offered

I requested USPS ground shipping for a small, but heavy box. Ebay seems to only want to print me a Priority Shipping label. I am including a screenshot. (Buyer removed for privacy.) You can see USPS parcel was specified, but the only USPS services li...

International bidder

I have set my shipping preferences as US only, will not ship international. What happens if an international bidder wins my auction?

Buyer requested a refund when the item is still in transit

So a buyer just recently filed a refund on one of the item because the item did not arrive and it did not meet any expected delivery day. USPS has been super slow with mails since last month. However, all my items still arrive after 2 weeks, except f...

Resolved! OVERCHARGE for 'first class package' labels using Ebay Inc Shipping

Most of what I ship is 4 oz via first class package mail. It varies from 2.74 to 3.18 depending on which of the 9 zones it's going to. In December, I mailed a 4-0z, first class package to a customer and it cost $3.30. Tonight, I created another label...

An item shipped by UPS was accidentally shipped to a wrong address

Hello! I am a disable person who had an item shipped to an old Post Office address. I had given the Item to be shipped to the United State Post Office P.O. Box 17333 Long Beach Post Office, 90807. I accidentally shipped to an old Postal Address. The ...

why is ebay sending charges to my charge card instead of to paypal

ebay is now charging my charge card instead of paypal. what is going on?

Resolved! Buyer wants partial shipping refund after purchase

We have a buyer who just purchased 2 orders of the same item. For multiple items, we charge a small add-on fee to defray any increase in shipping cost and also for extra handling materials. The buyer is aware of the total prior to purchase. This buye...

returned item over 3 weeks ago haven't been paid for item returned

l returned a lap top computer almost 4 weeks ago, haven't been paid for it. Talked to seller many times told them I'm returning it told them I don't have the debit card need a check for payment. Have since called many times an texts many times no res...

How to invoice in Paypal for an item ?

Had a package that was one of those languishing in USPS hell for several weeks before it showed up. Buyer was able to get refunded however item showed up next day and ebay gave me detailed instructions to send an invoice to the buyer for the item. Th...

Strange shipping cost issues after trying Business Policy editing page.

Hello. I recently tried using the Business Policy editing page to try and edit various info for my listings in bulk, and when it was more trouble than how I was editing listings before, I opted out, which I thought would revert all my listings back t...