Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How do I get shipping costs down

Is there a further discount for shipping for small businesses. I use mostly 1st class packaging & I still am paying almost 50% of my total income to shipping. I use Ebay shipping platform & I have a Premium store is there a USPS business level discou...

Slow boat to Guam. Shipping advice

Hey guys, I am a new seller and just used eBay to sell a road bicycle that wasn’t selling in my local classifieds probably due to the cold season. Anyways I ended up selling it to a military guy in Guam at an FPO address I figured it was the same shi...

Phony shipping timed

Why does eBay mark items shipped when a shipping label only printed?. My experience lately is, seller prints a label... holds on to item for days and there's nothing the buyer can do because ebay says its already shipped? I've found this happening qu...

Odd Return Situation; Advice Appreciated

Hi Ebay!!!!I have an odd situation. I bought an item, and it wasnt as described and I asked the seller for a return. And the seller refunded me INSTANTLY. Because of this, eBay thinks the return is closed, and I can not print a shipping label to send...

Shipping a heavy item , need pick up option

Hello everyone, I was hoping someone could help me out here... I have a large item that I am thinking of trying to sell but I have no way to bring it to a drop off site due to its size.... I can ship it out directly from UPS or Fed Ex's website and c...

Resolved! Shipping label discounts?? Where??

Is this just me or shipping label discounts are shrinking? USPS Priority flat rate envelope $7.33 today (vs $6.7(something) yesterday...

Package Not Delivered - "Arriving Late" - Who is liable?

Bought a item shipper showed free shipping for, after waiting 10 days the seller finally handed off the item to USPS with substantially low insurance compared to value of item. Package last shows arrived at a facility in state item was shipped from. ...

Sold As A Set - Only One is Broken - How to Refund?

I sold a set of Lenox Candle Sticks; one was broken in shipping. I have filed one claim with USPS before, no huge deal. However, customer wants to return both - like right now. I'm leary that USPS will only pay for one. Any specifics you can give me ...

eBay payment failed to generate labels outage? I was put on hold for an hour

eBay payment generated errors "Failed to process payment" when I tried to print shipping label in eBay. But Paypal already charged the label, no label shows in eBay. Has been put on hold with eBay for over an hour....

Refunds

Can anyone help me please, I sold an item on ebay and the buyer requested a refund! I'm happy to do the refund but the funds they paid me with on paypal are pending they're not on hold they're pending. Now i dont want to refund the buyer if I dont ge...

Return address outside US

I purchased an item shipped from NJ, item did not fit wanted to return the item and the return address is Pinghu, Longgang District. This made me mad. How do I get Ebay to respond to this problem.

Buyer opened case for arrived damaged but did not provide any information or pictures of the damage.

A buyer just opened a Arrived damage case with "one is broken!" without contacting me first, no pictures or any additional information, I request to please upload pictures of the damage item and damage package but no reply at all from this buyer. The...

How Do I fix Getting Charged Twice For Same Label With Paypal

This was the first time this has ever happened to me. Just wondering what to do about it after looking all over the place. Some I found had the problem but never a remedy was posted after. Definitely would like to know for future reference.Yesterday ...

return to sender with ebay international standard delivery?

I used ebay international standard delivery for a shipment to Brazil. This is where I ship it to ebay's warehouse in KY and they forward it to Brazil. The buyer refused the package and it is being returned I am assuming to ebay's warehouse in KY. Wil...

Is a damaged box alone enough to warrant a refund?

I shipped out a graphics card recently and the buyer has said that the box was damaged, which it was slightly squashed in some places but nothing to drastic. Anyways he says he wont be able to test if the card actually works for a month, so he wants ...