Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Cannot provide own pre-paid label

Hi I accidentally sent order A to customer B and vice versa. Each buyer is willing to post the item to the intended recipient in order to resolve things speedily. So, I want to be able to sent a pre-paid postage label to each buyer but cannot see how...

I think I'm getting scammed

Bought an item not as described. Communication with seller has been spotty. No option to print return label. I ask seller over and over and he plays dumb, says item doesn't fit? When I've told him that several times. When I try to file a dispute and ...

Resolved! How to measure a Priority soft package

I forgot to put dimensions into a listing and am taking a loss on shipping for it. BUT instead of shipping in a box, I'm shipping in a large package. It's a plush animal, so easy to stuff in but it's a BIG stuffed animal so dimensions are still too m...

Can't Print a FedEx Shipping Label

First time using FedEx. I followed a link from a message I received from eBay ("Save 20% on Final Value Fees if you switch to FedEx or UPS"). Took me to Seller Hub, Manage Orders Awaiting Shipment. I selected one to print (Shipping from PA to UT); I ...

Seller shipped the wrong item, Best ways to insure a full refund and protect getting scamed

I bought a mic listed as RE-20 on the sellers page for 400 dollars and he sent me the RE-320 which is listed on his page that he listed for 260 from what I remember. I contacted him about the mistake and he has not messaged me at all. I filed a retur...

YANWEN tracking 2021-22 For EBay, Ali Express and USPS

There is some question of if YanWen may be a scam. Although I cannot answer that question currently ther is some concern of the slow delivery times for packages getting to their final destination. Many things bought through Ali Express are shiped via...

USPS frequent delays or lost

Is there anyone else experiencing very frequent USPS First class package delays or being lost We are having problems with the packages getting to the mid florida distribution center in Lake Mary and then major delays or worst case being lost. Spoke t...

buyer alleged broken item, opened case, never returned item, ebay refunded buyer

Hello everyone, I sold a phone on ebay and I had the buyer sending me a message saying it won't turn on (it was def working when I sent it). buyer opened a case and ebay favored on his side... Oh well, I understand. Now i got an email saying the buye...

Resolved! Refund

Returned an item for full refund, but I made the purchase using a promotional pre paid credit card and not sure if funds can be added back onto it. Can refund be credited to it and if not, how else can I receive refund? Thanks if anyone can clarify.

Seller only sent me a proof of purchase and now order is mark as received

Hi,I bought an item that was in pre-order (should be released in January). After I bought it, the seller contact me and ask me if it was ok if he sent immediately a proof of receipt, since Ebay required that the item should be "shipped in time". Now,...

Why do I get this terrible service?

Ok so my wife wanted to buy a bean bag off of eBay. So I end up ordering a chill sack. Then ten minutes later she changes her mind and wants me to cancel the order. So I cancel the order and we go back and forth on what we should order and end up buy...

Should I Use New Ebay International Standard Shipping Label

For items valued much greater than $100? Or just print USPS label like I always do? My items' value is $250.

Anyone had a valuable package lost because eBay's FedEx account has defaulted on its payment?

I just sold an item for $720. I purchased a FedEx label via eBay's system. The address book hyperlink on the page was broken and didn't take me to the correct page, so because I was in a hurry (FedEx drop-off time was coming up) my return address rem...

I need to issue a partial refund for overpayment of shipping -- how do I do this?

I saw a bunch of dismal information regarding this and hope the solution has come clear, somehow. I miss PayPal when I could refund partial shipping when someone buys something from me who lives closer physically to me and the shipping is not as high...

Buyer wants to give me ups number for shipping

I'm new to selling on eBay. A buyer sent me a message asking if they could send me a ups number for shipping. I only put USPS for shipping when I made the listing. I was wondering if this was normal or not. Should I just cancel that order and go for ...