Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item purchased Oct 31 no longer works. Can I still return?

Hey guys, I was just wondering if an item purchased on Oct 31 (delivered Nov 5) is still eligible to return if it no longer works? I think the 90 day Holiday Return Policy starts on Nov 1st right? So am I just 1 day too late?? Item is a videogame con...

Experience with Deutsche Post?

Hello, bought an item on the 4th that was marked as "shipped" the same day. Unfortunately, this seller used the tactic of not actually shipping it for another 5 days (a pet peeve of mine). So it's been there since then. USPS has no updates, which I t...

Message for dt_moto

I’m trying to get in touch with dt_moto because an order that I was suppose to receive on Monday, Jan 11 haven’t gotten here yet, if you read this message please try to get in contact with me, I ordered the Order number: 02-06359-09523Item ID: 133278...

tracking says delivered! I did not get it!

I seen delivered w/o going into it to find out how it was delivered,checked mail box,not there1 i looked beside my porch before I left ! I'm expecting a lot of packages hat said expected delivery days ago ,but the tracking says in transit! I called p...

Bad Buyer

Good afternoon,I'm hoping someone can help me understand how I, a seller who does NOT accept returns, is forced to accept one just because the buyer says the item is suspect to be fake/not as described?I'll explain. I had and pre=owned Gucci bag list...

Handling Time

I set my handling time for 5 days. Can I print the label on the 5th day then ship the package the next day??

Printing Ebay provided Shipping Label

I've had problems printing return labels, I only get the second page and it has issues. When I tried to print to PDF or Onenote it fails, I can click on the top right and download the label then open it in Adobe and the label will print it without is...

Sold item, purchased shipping label and find weight is too low

I sold an item and after packing it found the weight is greater than what I entered in the listing. I already purchased and printed the label and now I find I need to add postage to it. Or do I?

Ebay Logistics - Not Calling back - Need to Redirect Fedex

This is my fault, I sent the wrong item with a significant value $500 to the wrong person. I called fedex to retrieve the package, they indicated I need to call ebay. I called ebay, the customer service says it has to go through the logistics departm...

I pre-maturely cancelled a sale because tracking showed no updates, but the buyer got the item...

So I sold a webcam on eBay and sent it via FedEx. The item was picked up by FedEx two weeks after I dropped it off and printed the label and the buyer was getting impatient, so I refunded him. The tracking never showed updates.... Turns out the item ...

Shipping Label

I want to send a personal package out of state , Is there anyway I can print label on e-bay to get the discount?

USPS Getting Worse

Is it me or is USPS getting worse than it was at Christmas time? As a buyer multiple packages have been sitting around a distribution hub for nearly a week and it is 50 minutes from my house. As a seller, I experienced last month to the fullest exten...

Mail delay and refunding purchases then item delivered

I received message from Ebay that cases were open due to mail delays. I refunded buyer, now items are delivered. do I have and recourse.

Seller denied return from eBay opened bank dispute

Hi, I recently sold a pair of shoes that were listed as VNDS (very new deadstock) meaning they had been worn once or twice. The photos I uploaded were the exact condition of the shoes. The buyer requested a refund through eBay because he said they we...

eBay brand 8x6x4 shipping box

Well I got another case of 8x6x4 eBay boxes from there supplier. Used the coupon Well yet again. This is twice now. There out of square and unusable.. Unless you take a razor blade and cut the glued corner and then reglue. All 25 are this way.What a ...