Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Accused of selling counterfeit item by buyer

I sell on many platforms and this is the first time that I am accused of selling a counterfeit item by a buyer. Apparently, the buyer received an item at 4PM on Jan 12th and emailed me an hour later after receiving it, claiming that she already took ...

USPS still in delay, countless INR cases being opened...

Here we are mid January and USPS is still in delay. I had 3 item not received cases opened in the last 12 hours. This does not include 4 additional item inquiries for delays. One of the INR cases accused me of not delivering candy to her friend who d...

USPS Parcel Select Ground is not showing when I go to print label

This is the second time I've notice this recently.I list both "USPS Parcel Select Ground" and "Priority Mail" as the shipping options.Buyer picks "USPS Parcel Select Ground" and that is displayed on the order.But when I choose a label to buy, ebay do...

Case closed in my favor but funds still on hold? How long?

a buyer opened a case on something not delivered but then the case closed automatically 30 days later because the buyer never responded to any other messages on the subject. So ebay closed the case but my funds are still on hold. How long until they ...

New Sports cards under $20 shipping program

When will the new under $1.00 shipping fee for sports cards under $20.00 start? Is there going to be a label we need to print? I understand they are shipped in an envelope? Very excited about this new program and ready to start...thanks, Carl

dealing with crazy people

i opened a returned on a item and the seller issued a return label though ebay. so i printed it and shipped it back . package shows delivered to address then 4 hours later the tracking updates again and says no address return to sender . the address ...

Paid $700 for broken item outside of return window and seller declined request.

Hi guys. I paid $700 for a 2018 MacBook Pro from a reputable company that was “100% working”. 20 days later after receiving it, the speakers started making a popping sound but I thought it was because I was on loud volume.. so I let it go since it we...

Manage postage labels

I can’t find any link that works to cancel a postage label and the ‘chat with eBay ‘ link doesn’t work either. Where do I go to cancel a label so that I don’t get charged?

Refund

I bought and item and received it

Refund

Hello Im still waiting for a refund that should had ben cleared yesterday but the refund circle in the return details is still in blank What I should do?

Escalating dispute

i opened an INR Case asking for refund and seller updated shipping info but not tracking. the shipping info was updated to "USPS First Class" to which ebay said that i can close the case once i recieve the product. so sellers that ship with "Internat...

Negative and Neutral feedback for slow shipping

It seems as 90% of buyers have NO idea that we are in a Global Shipping Pandemic, We are recieveing demanding messages for send me a refund or i'll leave you Negative feedabck. People think delays are our fault and have NO idea that USPS is the issue...

INR Case

i opened my very first INR case as a buyer. i asked for refund and the seller updated the shipping info which idk if it was supposed to do anything. in my email it says "u can close this case once u receive ur item"... idk what that means because i a...

Which shipping method to pick?

Hi all. I'm wondering what are ok shipping methods if I want to leave a package in my mailbox to be picked upand I always wrap the items in plain boxes/envelops that I have , so not priority mail etc. Thanks

return issue

Received a faulty item. Seller return policy: Not accepting any returns. Seller said send it back. BUT why do I have to pay for the return label? I am not sure why the seller is NOT able to send me a FREE return label. There is no way to contact eBay...