Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

USPS Major Delivery Issues to Customers.

Hi,I am sure my fellow Ebayer’s are having major delivery problems with USPS even with Priority Mail. Packages bought from Mid December are not even being delivered to the customer. Tracking says in transit. Customers are opening cases as they should...

Resolved! New Jersey Use Tax on ebay Postage

Hi, I am a seller in New Jersey and I wanted to know if I owe Use Tax on USPS Postage purchased through eBay. I can't find a definitive answer, so any information would be much appreciated. Thank you.

Ask for money for improved shipping

I usually send via ordinary shipping, but in some ocasions there's a big order with ordinary shipping. In those cases I usually send via another improved and more costly method with tracking so I don't have to deal with lost packets, with no addition...

Possibly a new scam (buyer claiming item sent to wrong address)?

So this seems pretty odd. Buyer claims item was sent to wrong address (i.e. not that they received the wrong item, which I messed up once or twice). FedEx tracking says it hasn't been delivered yet. I asked them to confirm the address and they won't ...

Refused a SpeedPAK

Hi, I ordered a device from China. It came later than all estimated delivery dates. I refused the package when USPS arrived at my door. I know you may say that was the wrong thing to do. Maybe it was. But my question is:Will it ever get back to its o...

Returning item

If you are disabled & have no printer what's the best way to return item? My mail carrier said I could give it to her. I'd be paying for return shipping & I don't know if tracking is extra. I heard using eBay's shipping label you get charged anyway b...

Latest shipments via USPS appear to be getting regular at this time.

Just my own experience, I am finding that USPS shipments are getting back to normal. My latest example is a Priority package mailed from California to Toledo on Dec 31st and is on track to be delivered Jan 4th. This is about the best to be expected w...

NO SELLER PROTECTION

Hello, I'm writing this to warn other individuals that sell items on eBay. I will soon delete my account and never use eBay again after this experience. I sold an iPhone on eBay and the buyer " elgmacharashvil-0" is part of a criminal organization th...

Return on FB MP - any advice/experience?

I recently bought a Zebra printer on Facebook Marketplace and it's not functioning properly. The seller took a 2 week vacation conveniently right when the printer arrived so I'm finally trying to work it out with him. He's tried to suggest some steps...

Quarantined and unable to pick up customer return at Post Office

I've been waiting for a buyer to ship a return for a little over a week now. Yesterday I tested positive for the virus and yesterday they finally shipped the item. The item is going to my P.O. box and since I'm unable to leave the house I can't pick ...

INR and extended seller protections - exact process

I have received an INR for late delivery. I have to respond in three days. The item is moving and has been scanned recently. When I enter in the tracking number, will the case AUTOMATICALLY extend, or do I have to call eBay? Will the case extend for ...

eBay Secure Envelope for Trading Cards Available for other items like Postal Products

When will this option be available for other items sold on eBay? There is a huge market on eBay for First Day Covers, stamps and other small postal products. Because no buyer will pay the 4oz shipping cost for a label on these items that are sold for...

Package Missing Since December 8th

Hi all - I have had issues since December 8th when the USPS went to hell. On December 23, I opened a case regarding a Priority Mail package I mailed out from Maryland to Brooklyn, NY. I have heard nothing from USPS’s investigator as to the missing bo...

Didn't get the refund

Dear sir, My case No. 5256360221The case closed with full refund but I didn't get any thing. I bought the item with a coupon with 24 dollars you give me. So I didn't get the refund or the coupon.

Error; Tracking won't import

I use Shipstation to purchase my shipping. The tracking numbers are not all transferring to ebay currently - Shipstation error says that tracking currently exists for another seller or another buyer. I've gone to eBay to apply it manually. I don't ge...