eBay

receiving item at or close to delivery time

hello everyone, I wonder if anyone is having problems getting their orders from the sellers. I ordered an item the 24th of october 2020 and delivery date was dec 10th 2020 and now the time has been extended to march 2021 before delivery. with each ex...

eBay showing unrealistic delivery dates to buyers

eBay needs to stop showing unrealistic delivery dates to buyers especially when those dates are not aligned with our handling time or actual business days. I have a customer who ordered an item on Christmas Day. It was listed as economy shipping with...

Buyer return request for fit

Buyer received jeans and states in comments “You did not mention these are extra long. They don’t fit and a size 28 regular fits me perfectly”. Her reason is “Doesn’t work or defective”. Measurements were listed and the length was 30.5”. A long or ex...

Shipping Choices Changed and are all wrong

need help with refund/return shipping label

Buyer messaged that item is damaged. Return for a full refund is the plan. I want to send a pre-paid shipping label. But ebay is not part of the equation and I'm not sure what to do. What's the best way to create and send the label. Will messaging it...

USPS Shipment Stopped Tracking and then suddenly shows up to my door returned via UPS No explanation

So I had something lost in the USPS purgatory. I shipped something to Buena Vista, CA on Dec. 13 and it stopped tracking after it was processed through St Paul on Dec. 14 (even still says in transit arriving late in USPS system). It showed up returne...

How long before return expires

A buyer opened a return but then decided to keep the item. I asked them to close the return, but they haven't done it. How long before this open return would be closed by ebay so that my money is no longer on hold? Thanks.

Combine shipping not working

I have a buyer who bought three items and for two days I've tried to combine purchases to reduce the shipping cost. I keep getting an error message that Ebay's server is down. Is there another way to do this?

Refresh my memory about last holiday season return policy

Was it on eBay (or somewhere else) that last holiday season all sellers were forced to accept returns for like 60 days? I remember reading something like any purchase made on Black Friday or after automatically was eligible for returns up until Janua...

eBay money-back guarantee sucks

“Guarantee requires action within 30 days. If you buy a Christmas present prior to November 26, eBay will accept no claim even on clearly fraudulent sales. I bought two Apple AirPod Pros sold as “brand new.” Both AirPods were defective. Apple advised...

Fedex Backdates Delivery?

Has anyone experienced this scenario before with Fedex backdating deliveries? I shipped Fedex through Ebay with a delivery date of 12/10. On the 10th, the Fedex tracking shows out for delivery, but never updates delivered. The buyer puts in a claim i...

USPS package damaged upon arrival to global shipping hub

My customer opened a case due to their package not arriving through the global shipping program, it indicated that the item was prohibited. The global shipping specialist emailed to say (after I had to reach out through ebay's customer service rep) t...

Never received an item

I never received a order that says it was delivered! 

Help COURT ACTION!!!!!

I bought some chandeliers and the seller accepted returns. When I wanted to return them the seller refused the return, the case was won in my favour.I ended up being refunded and keeping the items. Seller issued a civil claims against me and today we...

Negative Feedback Shipping Delay

I am **bleep** as hell but not surprised. Ebays promise to remove negative feedback for transit delays from COVID (if tracking shows seller mailed it on time) are NOT being removed! The package was scanned in at USPS within 6 hours of purchase. Excel...