Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Manage postage labels

I can’t find any link that works to cancel a postage label and the ‘chat with eBay ‘ link doesn’t work either. Where do I go to cancel a label so that I don’t get charged?

Refund

I bought and item and received it

Refund

Hello Im still waiting for a refund that should had ben cleared yesterday but the refund circle in the return details is still in blank What I should do?

Escalating dispute

i opened an INR Case asking for refund and seller updated shipping info but not tracking. the shipping info was updated to "USPS First Class" to which ebay said that i can close the case once i recieve the product. so sellers that ship with "Internat...

Negative and Neutral feedback for slow shipping

It seems as 90% of buyers have NO idea that we are in a Global Shipping Pandemic, We are recieveing demanding messages for send me a refund or i'll leave you Negative feedabck. People think delays are our fault and have NO idea that USPS is the issue...

INR Case

i opened my very first INR case as a buyer. i asked for refund and the seller updated the shipping info which idk if it was supposed to do anything. in my email it says "u can close this case once u receive ur item"... idk what that means because i a...

Which shipping method to pick?

Hi all. I'm wondering what are ok shipping methods if I want to leave a package in my mailbox to be picked upand I always wrap the items in plain boxes/envelops that I have , so not priority mail etc. Thanks

return issue

Received a faulty item. Seller return policy: Not accepting any returns. Seller said send it back. BUT why do I have to pay for the return label? I am not sure why the seller is NOT able to send me a FREE return label. There is no way to contact eBay...

When a returned item is not as it was sold

What recourse does a seller have if the item returned is not in the same condition as when it was sold

UPS Shipping Fees

We always ship USPS. Recently, we listed and shipped a package UPS. After the auction ended and the buyer paid, we completed the details for creating a label. Printed, dropped it off, it's in transit -- but there is no record of shipping charges bein...

Global Shipping Program Problem - HELP!

I just switched over to managed payments. I was unaware that once you do that your option to stay with the global shipping program disappears. Question 1: Is there a way to continue with the global shipping program if you are on managed payments thro...

How does one ship internationally?

My global shipping disappeared from my listings once I chose managed payments through Ebay. I hadn't shipped internationally until I signed up for the global shipping program. Is the global shipping program lost to me now that I have managed payments...

HELP! Seller lied to me and won’t issue refund

I bought a Logitech headset and It arrived broken with no ear pads or charger. Before I bought it AI asked the sell if it was in working condition and he said yes. I returned the item a week later and the seller only refunded me $20 of the $50 I spen...

Used Ebay's shipping calculator, it underestimated the cost and now I have to pay extra

I put in the exact dimensions and weight of my item (4"x4"x12" and 4 lbs) but ebay billed my buyer the cost of a small flat rate box. Obviously my 4"x4"x9" item isn't going to fit in a small flat rate box, and the true cost of shipping it is much mor...