Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Unable to print USPS Shipping Label

Trying to print a 1st class shipping label. Error:Something went wrong and we were not able to generate the label. What is going on? Why is there no announcement. Attempted to contact customer service - no response after waiting over an hour.

Fed Ex scam

Purchased an Item on 12/31/2020, a few hours later I got a tracking number. eBays ETA was for 1/11/2021. Click on the link says delivered on 12/28 3days prior to me even buying the item. So I opened a Ebay dispute/ PayPal dispute. PayPal ruled no una...

UPS thieves

I'd been searching for a particular vintage bench vice for some time. Finally found one on eBay. It was collection only from Gloucester and I'm on Merseyside so due to the lockdown I had to arrange a courier and used UPS. This was a heavy item and th...

contacting seller

When trying to send a message to the seller it does not send. You hit the send button and it changes color but it does not send.

Combined Shipping: how do you avoid handling time violations?

I'm confused about how Combined Shipping ever works normally--if you are expected to always ship items within 3 days or so, how can you possibly offer combined shipping over much longer periods (the shortest period offered is 3 days and it allows you...

Resolved! Buyer got package over 2 weeks ago now they are claiming I sent the can goods and rice in a box

Buyer got package over 3 weeks ago now they are claiming I sent them can goods and rice in a box.. of course they want a refund smh.. they are claiming the package was tampered with by ups.. I seriously doubt you wouldn’t check a package you paid 100...

an iAppeal a closed case - seller

I had a buyer open a case for a refund because the item had not arrived yet. Due to recent COVID-19 issues, USPS is reporting up to 4 week delay on packages. I contacted buyer and asked them to please wait a couple weeks. Ebay closed the case after l...

Item has been stuck at Bell Gardens for a month.

I ordered an item on December 9 2020, and it was shipped on December 15. It has been stuck at the Bell Gardens USPS facility since then. Is this a common problem? Will my item eventually get delivered?

Buyer wants a refund because the item arrived too late

I just got notification from Ebay that the buyer received the order. It shipped on December 14 and just arrived and he wants a refund. So I wrote the buyer the following: Customer, if you are asking for a refund because the item arrived too late, the...

Resolved! Please help!!

I shipped an item on 12/7 that got stuck in the USPS mess, the buyer opened a case then charged it back on his credit card. The item is now moving and will be delivered to the buyer. What should I do? Is there a way to reverse or stop delivery? thank...

Calling in to close out Return requests when expired

So I just talked with my concierge and in conversation she mentioned that the automated system ebay implemented to automatically close out returns when the buyer return window has passed... DOESN'T WORK. It's never worked for me from the start... I b...

USPS Service TERRIBLE!

I have mail stuck in Miami since 09-03-20. Rather it had come pony express!

Fedex Supplemental service fees of 900$ for shipping a 65 inch tv

I sold an oled 65 inch tv and punched in the dimensions 64x46x10 in and was quoted 300$ with fedex home delivery. I was happy with the sale until i received the invoice. Weight of tv is 70 lb as per lg website. https://www.lg.com/us/tvs/lg-OLED65E6P-...

Multiple shipping labels

Buyer has seven separate purchases which translate into five shipping labels. When I went to print, it printed a single shipping label good for all seven parcels (these are media mail items in envelopes). How to print five separate labels for one buy...

Oversized Packages

I shipped out a pretty small package the other day and the item barely fit. What does this shipping message mean? Will I be charged extra? Will USPS ship the item? Thanks for your help.