Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

shipping delay from carriers

in near past there was a lot of uncertainty in shipping it took longer then usual ? tracking number provided item in transit but customer opened up case and got his refund. i lost my knife paid shipping and now even item is delivered. least is custom...

Check your shipped by dates if you use a scan sheet!

If you use scan sheet to shipping multi items out of the PO check your shipped by date! This will hurt your metrics if you were shipping on your "Ship by date!" Luckily i still have a long extended handling time still set so what I just noticed will ...

Resolved! What's the correct way to invoice a buyer so I can re-ship an item that was returned?

A month ago, I shipped an item to someone, using the address provided by her at the time of payment. It didn't arrive because the buyer forgot to put her apartment number and apparently her mail carrier didn't know the route well enough to know which...

Shipping Overdue

Ebay apparently is messed up on shipping dates. A person paid for an item Jan. 15th at 11:45 PM (Not morning - night when I was sleeping) and ebay is telling me I am past due mailing, which is false. Ebay says I should have mailed Jan. 15th! Really? ...

Mi articulo no llega y no puedo hacer una devolucion

Pedí un articulo que debió llegar alrededor de 3 meses atrás y todavía no llega, y hace como un mes atrás me puse en contacto con el vendedor para que me diera una solución y abrí un caso, entonces como solución me dio que llegaría el articulo en 2 s...

How to Select Geniune item

USPS losing packages

I’ve done a little selling - on Amazon - but perhaps EBay needs to dump USPS and do UPS. It won’t make any difference until it cuts into USPS’ money stream

In Person Item Pick-Up : Do You Use This Option?

I’m not a big seller. Primarily I have been listing childhood collectibles. I wonder what the community experience is on in person pick-ups. I’m willing to meet, seeing that it will save the customer time and might encourage an extra sale. Beyond the...

Buyer claims not to have item even though tracking says it's delivered

I sold a toy last week and the tracking states that it's delivered, but the buyer messaged me saying that it's not there. I showed them the tracking and told them either to contact the post office or see if a neighbor has a package in their name.9400...

Buyer is Requesting A Full Refund After I shipped the item and it has been delivered

I have never had this happen to me, I sold an item for $80 dollars on Dec 28th 2020 and it was delivered on Jan 9th 2021. Now lets back track, Hours after shipping the item and proving tracking, the buyer sent me a message saying " this order has bee...

Resolved! Any bright ideas? Buyer threatens to file CC chargeback for non-delivery of delivered item

Note to everyone. Seriously: never sell anything on Ebay you can't afford to lose. You can do everything right and still get punished. Ebay already decided the INR case in my favor. The item shows delivered as of 12/31/20 (an $18.49 sale, for pity's ...

Seller’s options after failing to respond to a SNAD case

If a SNAD case is opened, the seller doesn’t respond in a timely manner, and eBay closes the case in the buyer’s favor giving the buyer a refund AND the item to “dispose of, what then are the seller’s options? (I am the buyer) All I want is my refund...

Tracking going to destination but updated back to my location?

As the title says ...... im tracking a package i sold and it went from chicago (my location) to florida (buyers location) then updated to Chicago again!! is this a glitch or did the package really come back to me????

Resolved! Anyone else having trouble printing shipping labels?

Or is it just me?

No Item, No Communication, My feedback isn't visible

I purchased an item from a seller. The tracking seemed fine, but then it never arrived. Tried to contact seller, no response. I waited, then opened a case. Ebay "reviewed" it and closed the case, no refund because tracking indicated it arrived. I che...