Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipping to Brazil

Hi,I recently sold an item worth $175 to a buyer in Brazil and is using eBay International Delivery to ship for $66.It's my first time shipping to this country, usually just do Canada, and the old thread from 2014/2015 I read is discouraging. Is is s...

Return

I sold an item back on September 22, 2020. After it was sent the buyer contacted me and said she didn't want it. I said open a return and ship it back. She never opened a return and didn't tell me she had shipped it. I went to my PO box the other day...

Buyer gets refunded on INR when tracking showed delivered.

I had a buyer file an INR. I gave the usual, check with package interceptors, neighbors, mail carrier and local PO (to get the GPS). Buyer basically replies with a “are you kidding me? You’re telling me to check with all the 250 units of my complex? ...

USPS 2 day Priority Mail Package still "in transit "after 7 days

I shipped a package (insured for 350.00 ) via USPS Priority Mail on 11/21/20. Shipping label showed "Priority Mail 2-day." Estimated delivery date was 11/23/2020. The only tracking posts are from 11/21 which shows two entries : "USPS in possession" a...

Resolved! Severe delay using Global Shipping

Hey Members! I shipped a watch using the global shipping program. Shipped on 10/9/2020. Final destination, Australia. Tracking shows package has been sitting in Erlanger, KY for 5 weeks. Customer emailed me today asking about it. I contacted Ebay thr...

QR code ???

Used the new shipping QR code feature and really like it so far. Having said that, it says something about receiving the QR code once purchased to your e-mail-I'm not getting it. Would also like to have the option to receive QR code via text message ...

USPS Invoice

Hi Guys, I received an invoice today for $92.69 and have no idea why. The invoice is vague. I will find out on Monday what's the issue but was wondering if any of you have ever received something like this from USPS. Any help would be greatly apprec...

Global Shipping Program

We have shipped many items with the Global Shipping Program. The option for the Global Shipping has been removed from our listings. I have called EBAY customer service three times and they don not why it is gone. Anyone else having this problem?

I need to have my voucher refunded, what are my options?

Hi,I recently sold my laptop so I got 195 euro in voucher for that amount. I only sold my laptop on eBay because the voucher would compensate for my selling fees on eBay. (10% voucher)Now I accidentally purchased a bag for 9.99 euro with that voucher...

Ebay appeal team refuse to take on refund cases with no actual refund

An item of mine was sold to a buyer who requested a return, seeing that the buyer had no history and made the account the day of the transaction I contacted Ebay and was told to wait. When the wait period is over Ebay immediately approved the return ...

USPS Ground Options have disappeared

When printing labels, the USPS ground options such as "Retail" or "Parcel Select" have disappeared. The auctions allow you to select them to present them to buyers but then you cannot buy them at discount through eBay. This has only started happening...

Resolved! So what's the point of "Guaranteed Delivery" if it's not guaranteed?

So I purchased an item and at the time it said it was guaranteed to be here on the 27th and when it shipped it changed to the 25th. I then looked up what guaranteed delivery meant and saw that it apparently meant that it's going to arrive on that day...

Got counterfeit battery, I have to pay for return?!

I got battery that is so poorly made counterfeit that it wont even fit my phone. Even the seller have changed listing info of the battery "unbranded" and but is still using branded pictures. I asked ebay to step in but they are making me to pay for r...

USPS out for delivery, and then tracking said USPS picked up item??

Hi all, i shipped a item to a buyer last week using usps first class. And on Thursday, it said out for delivery at 7:15, then at 11:15, the tracking said USPS pick up item. Now the tracking said the item is awaiting delivery scan.???And the buyer ope...

How do I check the status of a UPS claim for item shipped with eBay label?

I am now part of managed pay (that is a whole other topic for another day). Sold an item and printed a UPS label on eBay. Item arrived damaged. Seller cooperated fully in sending photos of damage, box, packing etc.. I used the email address given by ...