Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

"Print Shipping label" link not showing a label?

I got approval from the seller to return the item but when I click on the "Print Shipping label" link in my email it redirects m to a page stating "You got a refund!" I'm very confused, where do I actually get the refund label? Follow up - if it's th...

Voided Label Refund

On April 20th 2020 I voided a USPS shipping label, how long does it take to get a refund on a voided (unused) shipping label ?? It's been 11 days and NO refund for the unused label. Must be the USPS is still using crank phones & telegraph service. Th...

Buyer files Claim for a Refund for Item Not Delivered - Tracking proves otherwise

I have recently sold a very common item here on the platform - Mobile Phone Hard Cover - and the buyer in the first purchase got 2. I had forgotten after a while when I got the message where he said he never received the items but tracking proved oth...

Seller cheat

Order number : 23-06302-30848The seller sold me a fake counterfeit item and he described it as Germany made genuine factory new part for 325$ and I ship it to my account in myUS to transfer it to my country Saudi Arabia and I paid another 50$ shippin...

Accused of selling counterfeit item by buyer

I sell on many platforms and this is the first time that I am accused of selling a counterfeit item by a buyer. Apparently, the buyer received an item at 4PM on Jan 12th and emailed me an hour later after receiving it, claiming that she already took ...

USPS still in delay, countless INR cases being opened...

Here we are mid January and USPS is still in delay. I had 3 item not received cases opened in the last 12 hours. This does not include 4 additional item inquiries for delays. One of the INR cases accused me of not delivering candy to her friend who d...

USPS Parcel Select Ground is not showing when I go to print label

This is the second time I've notice this recently.I list both "USPS Parcel Select Ground" and "Priority Mail" as the shipping options.Buyer picks "USPS Parcel Select Ground" and that is displayed on the order.But when I choose a label to buy, ebay do...

Case closed in my favor but funds still on hold? How long?

a buyer opened a case on something not delivered but then the case closed automatically 30 days later because the buyer never responded to any other messages on the subject. So ebay closed the case but my funds are still on hold. How long until they ...

New Sports cards under $20 shipping program

When will the new under $1.00 shipping fee for sports cards under $20.00 start? Is there going to be a label we need to print? I understand they are shipped in an envelope? Very excited about this new program and ready to start...thanks, Carl

dealing with crazy people

i opened a returned on a item and the seller issued a return label though ebay. so i printed it and shipped it back . package shows delivered to address then 4 hours later the tracking updates again and says no address return to sender . the address ...

Paid $700 for broken item outside of return window and seller declined request.

Hi guys. I paid $700 for a 2018 MacBook Pro from a reputable company that was “100% working”. 20 days later after receiving it, the speakers started making a popping sound but I thought it was because I was on loud volume.. so I let it go since it we...

Manage postage labels

I can’t find any link that works to cancel a postage label and the ‘chat with eBay ‘ link doesn’t work either. Where do I go to cancel a label so that I don’t get charged?

Refund

I bought and item and received it

Refund

Hello Im still waiting for a refund that should had ben cleared yesterday but the refund circle in the return details is still in blank What I should do?

Escalating dispute

i opened an INR Case asking for refund and seller updated shipping info but not tracking. the shipping info was updated to "USPS First Class" to which ebay said that i can close the case once i recieve the product. so sellers that ship with "Internat...