Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I wrongly closed a case of undelivered product and seller did not deliver money

Good morning, I bought a cell phone, the delivery agency took a long time to deliver the product. I decide to open a case for undelivered product. The seller offered to refund my money. But by mistake I closed the case, the product never reached me.N...

Seller sent me fake Apple Airpods Pro

Hello ebay friends, I have bought 6 Apple Airpods Pro on ebay, and it turns out that the seller has sent me the 6 FAKE earphones, all of which have the same serial number for all devices, I have already opened a case for a partial refund of $ 170 for...

Shipping boxes

Anybody else receive factory 2nds shipping boxes from eBay supplier?I have now received 3 cases of eBay branded 8x6x4 boxes where all 3 cases are out of square or really messed up where the one corner is glued.Basically wasted my eBay coupon. Tried c...

Can someone please explain eBay International Standard Delivery shipping option?

Due to not being able to print with stamps.com (which is my cheapest source for International postage), I have printed my one item on eBay's site. There were two choices for Germany, 8oz:eBay International Standard delivery $12.00 (which prints a lab...

Fedex smart post

I ordered a tower heater from eBay. It shows fedex smart post as the carrier but no tracking number on my purchase history. Shows paid and shipped with delivery on January 29- February 8. Is it normal not to show a tracking number from them? Also I s...

Stamps.Com Problem with printing International Postage

Since Sunday Jan 24, I've been unable to print any international postage on Stamps.com. When I put a country and info in, it tells me it requires a service, but the service drop down is all greyed out with N/A for the prices. Everything was complete ...

UPS shipping fees

Where do UPS shipping fees post against seller?

Refund case

What happen If I opened a case about a refund of the item that I didn't receive, but eBay thinks that I received? I tried to write eBay in Help & Contact and Resolution Center but my case is freeze since Jan 17th, and the seller doesn't answer this c...

Oh LOOK! USPS Gets a Good Grade for Pandemic Response!

Office of the Inspector General (OIG) stated “Postal Service management modified normal mail processing, customer service, and delivery operations well enough to mitigate the impact of the pandemic during the early stages.” Overall, however, the OIG ...

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Close a return? Now what

On dec 31 I had a return request that I accepted and sent the label that same day. Buyer started label but never shipped and messaged me saying he wants to keep the item but never responded afterwards when i asked him to close. eBay said “if item isn...

Looks like the buyer has not paid for this item. You wait until you receive payment to print label

We already know this! I want my options back! I hate this new shipping page !! I used the classic shipping page as well, and was disappointed to find it will no longer load now, when I tried to log onto it this morning. I did not see any options for ...

Seller shipped to wrong address, shipper confirms address is wrong, ebay closed case without looking

Just heads up, I know this is not just me:Ordered from seller who promptly shipped and provided tracking; only problem seller fat-fingered the street address, zip was correct; fedex delivered to address a provided.Seller does not respond to communica...

Postage Labels

Since last Thursday I have been unable to print postage. That's when EBAY changed to their printing system. I either get a blank page from my printer or a 2 by 3 inch label. Please switch it back so I can print postage. We live in the country and it'...

How do I give partial refund in new eBay Seller account?

I need to give a partial refund on shipping charges. The automated shipping fees were too high. In the past I would do a partial refund via PayPal. Now that I’ve upgraded to the new eBay Seller process, how do I process a refund since the monies no l...

Shipping with Fed Ex.

I shipped a box Jan. 18, 2021 using Fed EX to Missouri recently. Got the box back today. It had been looks like reboxed, kind of. Shipped 3 picture frames with historical documents in them. The frame ends were sticking out of the box end and end tape...