Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to handle a item that was damaged in the shipping process

I am slightly confused and am doing my best to figure this out as I am new to Ebay but am having a hard time as I feel like a billion different things will come up that don't make sense. I shipped an item to a buyer and in route it was damaged. They ...

Resolved! Video game "Very good condition" but crashes? Is it refundable?

So I bought a video game. The disc looks like it's in decent condition at first look, really. The game loads up and plays, but at a certain point (within 30 minutes or less) the game inevitably crashes. -I tried gently cleaning it with a microfiber c...

Change my return address after label creation

Hello, After I created and paid for shipping label for customer, turns out I had my old address there.So the return address for this item is outdated. What can I do in this case without losing money. Thanks!

New shipping Option

what about UPS new shipping option ?

Resolved! MAILING PRICES GOING UP AGAIN SHAME ON U.S.P.S.

It is such a shame how U.S.P.S. keep raising prices. And steady the tax payer is giving them billions every year. They are determined to kill on line trade. And out source many items not worth the cost it takes to mail them. I am glad do not have man...

Can't get return label to be printed

Hallo all,I am in the procedure returning a product. The seller agreed to refund, I also got a message from Ebay and a ticket.But there is no option that I print the seller's label, because there isn't one.The item is return as not working.What shoul...

Return question

Buyer asked to return an item on January 6th (he changed his mind) , and we immediately accepted, the buyer was given January 22nd deadline to ship the item back (ridicules and absurd time frame that allows the buyer to continue RENTING for free the ...

Need advice with usps shipping showing different zip code

Hi there, I was wondering if I can get an advice with the problem I'm facing. So I sold a phone and I shipped it through USPS Priority mail on 1/16/2021 to FL, and the item arrived on 1/19/2021. Here's the confusing part, the delivered zip code shows...

Resolved! Combining several won auction items to save shipping

I have been dealing with a customer who wants to save on shipping by combining items. Which I do if the items are won within a 5 day period, before Ebay opens an unpaid item case on them. However this customer is under the impression that I hold on t...

Resolved! USPS left package in the rain - do I still refund? File a claim with USPS? Appreciate your advice.

Hello friends - Buyer left this message after initiating a return:BUYER"S MESSAGE:"I m sorry to say that the package was left out in the rain by the delivery person - only 12 footsteps from my door! The envelope is soaked and even though the book was...

Buyer complaining about slow shipping times

I have a buyer who purchased a $2.99 book and had it shipped media mail. Media mail is notoriously slow even without all the COVID delays. He messaged me this morning and wants a refund for the item being late even though it has not arrived yet. The ...

International purchased item returned with no reason or contact from buyer

I sold a monitor to a buyer in Spain in 9/2020. Received it back last week with no explanation or contact from buyer. Is there a place where I would be charged for the shipping back to me and am I required to refund at this point?

Buyer wants a return

Hello! Please help me with my situation. I sold an item to the buyer, dispatched it on time. It was delivered on 22/01/2021. Then the buyer contacted me about damaged lego box. He provided a few photos and demanded an immidiate full refund for the it...

No returns buyer wants to return

Sold a item and I have no returns sent item out today then seen the message from buyer when i got back."I got the wrong size I would like to return this item. Sorry for my mistake."Do I have to accept item back? and if I do how should I proceed if sh...

Resolved! Shipping costs

Just tried to purchase shipping for a customer. It's going USPS ground and she paid per the calculator within the auction. It was $14.95. I go to purchase and the shipping is like $65. I went to paypal and it's telling me the same thing. This item is...