Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Sent to wrong address

Hello everyone, I had ordered a item on eBay and even though I used PayPal which automatically has the address made for my place the bill says otherwise and was shipped and delivered to an apartment in the us. I live in Canada is there anything I cou...

User avatar by Explorer
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  • 2 replies
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Business Shipping Policies and Delivery Issues

I basically have 3 business policies that run 98% of my listings.1st Class, Priority and UPS. I just changed the 1st Class to 5 days handling to discourage purchasing and thinking about making it 10 days. I think this is about 800 listings or thereab...

User avatar by Guide
  • 160 Views
  • 3 replies
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USPS Almost Shut Us Down, But I Found A Solution

We were going to shut down our store as we now have 39 packages two weeks later or more thanks to USPS, but I found a better solution to at least keep some sales flowing. We usually offer free USPS shipping. What I've done is change all of my listing...

Package stuck at USPS no updated tracking

I mailed a package with USPS Priority mail, the item sold for $966.89 including shipping. They paid on 12/7 I shipped 12/8. The tracking shows it left my post office on the 8th, then nothing shows on tracking. I went to my post office and was told th...

Shipping options greyed out except for USPS?

Hey all, getting a shipment ready and all shipping options greyed out except for USPS. Is this an issue on my end, or a website issue? It worked fine yesterday.I've always had these options before. Changing payment options did nothing. Thanks a milli...

Vacation hold notice

Hi Everyone,I'm a new seller to eBay, after over a decade as a buyer, but I do not own a eBay store. I am about to go on vacation, and would rather not end my listings and have to redo them later. How do you put the "seller is away" notification acro...

No shipping updates since 12/7 suppose to arrive 12/11

I sold a locked Nokia smartphone on eBay. It left my house and got stuck in Brooklyn since 12/7th. I believe the buyer wants a refund due to the delay. I understand USPS is experiencing problems at the moment. Can I open a claim and then refund buyer...

User avatar by Adventurer
  • 121 Views
  • 1 replies
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eBay customer service

For the very first time I now needed ebay to step in on a case against a chinese seller. Communication with ebay went smoothly from the beginning, but all of a sudden someone decided that they could not help me because I hadn’t opened the case within...

USPS is Hurting Me

I am a small-time seller. Thank God this is not my primary source of income. In past years it was easier to sell in that you could send anything reasonably to auction and let the buyers figure out what it is worth. Regardless, I have sent over 130ish...

Refunded Buyer But Now Wants To Buy Item

It took 17 days for my item to reach my buyer thanks to the USPS holiday slow down. On the 15th day I refunded the buyer for the purchase price and shipping costs. Today being the 17th day the item was delivered and the buyer wants the item. How do I...

User avatar by Adventurer
  • 144 Views
  • 3 replies
  • 0 helpful

Item shipped out working, arrived damaged. Buyer has requested return.

I’ve recently been requested a return from a buyer who received an item damaged with proof and info. Though when I shipped out my item it didn’t have any sort of issues that weren’t stated in the description, and I have video of the item working as d...

User avatar by Adventurer
  • 152 Views
  • 2 replies
  • 0 helpful

Customer Refund

I am so upset a customer claims item is missing. And it was used. I never once used it or even put water into the humidifier. See the pictures in my post. Each piece is still in plastic. I don't have the money for refund. I shipped it myself and it e...

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