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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

ebay auto return seller paid labels. When and how much?

1. When does ebay charge me for the label. When it's created or when item is shipped?2. Can't find charge under payments/transactions. Anyone know where I can find that information?Thx!

Advice re: Awaiting Delivery Scan for low cost item. Do you do nothing and hope for best or call+

So the awaiting delivery scan always gets to me because it's like my item made it almost all the way there (or likely ALL the way) only to miss the final scan that protects us sellers. In this case it is a like a $11 item plus shipping, but as a smal...

Resolved! Selecting an incorrect Return reason when initiating the process

Hi folks, I'm in a bit of a tough spot with my current item Return situation. Here are the details: I ordered a bathroom exhaust fan from a seller, and when I received the item, I realized that there were parts missing. I contacted the seller directl...

ebay reducing seller's rating over USPS slow upload of tracking/shipping?

Hello: Has anyone else contacted ebay due to their seller rating being reduced because the USPS is not uploading tracking on time and/or shipping is late? I've gone from Top Rated to Above Standard due to this. I contacted ebay via phone, then receiv...

USPS ISC NEW YORK and ISC CHICAGO delays: a complete disaster

It seems that all packages arriving from abroad to ISC NEW YORK or ISC CHICAGO go through two quarantines. When a package arrives, it takes about 2 to 3 weeks (or more) to be processed (scanned) and after that it takes another 3 to 4 weeks to be rele...

Bulk eBay Shipping system changed again

Add me to the list of sellers who suddenly find the eBay bulk shipping system has changed again - and not for the better. Up until this morning it was easy. Check to make sure the shipping weights are correct, change the shipping method if needed and...

Parts Missing from Packaging

I'm asking a Question of which some of you Can Answer ! I Purchased Many Items from China some of which were Damaged where Refunds were Made; But the Last Parcel I received when I Opened the Parcel and took the Parts out from out of the Parcel there ...

Resolved! International Return Shipping - Funds Transferred as Refund

I am trying to return two items to an international seller.As per their return policy, they are required to pay for return shipping. Being international, they could not provide me with a shipping label. I shared the estimate for return shipping from ...

Buyer stated item broke, item came back in perfect condition and works, what to do?

So I had my first buyer in 20 years? claim an item was broke and demanded a refund, of course I have no returns turned on... but since they claimed it was broke bypassed that... The item was fully tested before shipping, photos were taken of it worki...

Shipping...?

So they give you a discount on the shipping only to make that off you in a final value for shipping fee...????? Wow talk about double dipping. Saving because of volume and still charging you for it!

EBay international item not received, item out of system

Hi, I had an item not received case opened tonight for an item purchased October 14 and shipped to Mexico through eBay international standard shipping. The expected delivery date was Jan 4 (according to buyer) so she didn’t ask about it before now.Th...

I want to buy an item but the seller doesn’t ship to my country

I am trying to buy an item but the seller doesn’t ship to Uganda. Tried asking the seller to ship to Uganda but he has been unresponsive. what are my alternatives to get this particular item.

How to confirm shipping costs to China will go to the buyer in China from the USA

Hi received an offer for a suit jacket and my ad reads ships only to the USA (the standard form). I have an offer from China how do I go about responding to the offer and making sure that they will be paying the shipping from the USA to the China? Ho...

Seller and listing disappeared from ebay. Item paid. Not listed in my purchase history.

I bought the item. Delivery date has passed. I did not receive the item. Seller and listing disappeared from the site. Item is not listed in my purchase history. How do I get my money back.

eBay's new standard envelope for trading cards

ebay customer service knows little, if anything, about this program. They read a screen to you, with the same information we already have. The USPS requires a non-machinable surcharge for 1st class mail (letter) that is rigid. As of today, a 1oz lett...