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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How do I add a shipping surcharge to all my listings when using a flat rate shipping across Board?

I've been getting alot of Hawaii and Puerto Rico sales lately and would like to know how to tack on a surcharge to all my listing for these regions? I use a flat rat shipping on all my listings and DO NOT want to change to calculated. Just want to ad...

Buyer kept the item parts & accessories

Buyer— teer_joyc kept the Camcorder parts & accessories. Take care of your deal with this kind of buyers. USPS can’t steal from a box & deliver parts.

How to reach eBay..... Item isn't delivered yet and eBay holding funds due to claim

Customer ordered and paid for items. I shipped to them but they haven't even been delivered yet. eBay contacts me that the Customer wants to return saying I've sent the wrong item. They are holding my Payment. The problem is that the item customer is...

Resolved! Buyer only wanted 1 item out of an entire 40 PCs lot

Buyer bought an entire lot just to try one item, now wants to return the lot stating item not as described. Every item is new, never used. After winning the action she sent me an email asking only about the mascara. What should I do?

In Feb 2020 bought over $300 of fake N95 , in Jan 2021 can I ask for a refund?

So I bought my masks in February of 2020, for myself and my elderly parents ( thank God I went to double check the authenticity of these masks on CDCs website, since health has been in danger all this time from wearing these). I bought over a 100 pcs...

Collectors item wrapped in brown paper bag

I ordered an collectors item because the photos showed the box in mint condition. The seller wraps the product box in brown paper (like a paper grocery bag) and writes fragile on it, while charging me $9.29 for shipping. The box ends up getting a big...

Refund Request - Reporting Issue With Buyer

Hi community, I'm looking for advice on an issue I've run into with a buyer that I believe is making false accusations. A couple weeks back I listed a trading card binder lot which was sold to a high bidder that outbid everyone at the last second. Th...

Resolved! Return Label?

I sold an item with an accurate description and picture showing it, the buyer received it and said it was not as described. They admitted that they didn't read the entire description, but claimed the auction was misleading and wanted a return label. ...

I am having a hard time issuing refund

A buyer paid via Paypal.1. I print the label, but did not sent the item to the buyer 2. Buyer requested return, I agreed, so never sent the item. I got refund on the shipping label.3. I went to refund, but I am stuck at the first step : "Return Start...

Complaint

To whom it may concern , I received a message stating that my package was delivered !! It might have been delivered but not to ME !!! It was posted that it was delivered Tuesday but nothing was placed in my mailbox and today is Thursday 1/28/21 !!! I...

Weather

Those dreaded words again Shipment exception Weather delay No real question.

Ask Ebay to step in

I have requested a return after an item received doesn't work. No response from the seller and no option to 'ask ebay to step in' it's been 4 working days since i raised the return. No answer from ebay customer service, just an automated message... A...

ebay auto return seller paid labels. When and how much?

1. When does ebay charge me for the label. When it's created or when item is shipped?2. Can't find charge under payments/transactions. Anyone know where I can find that information?Thx!

Advice re: Awaiting Delivery Scan for low cost item. Do you do nothing and hope for best or call+

So the awaiting delivery scan always gets to me because it's like my item made it almost all the way there (or likely ALL the way) only to miss the final scan that protects us sellers. In this case it is a like a $11 item plus shipping, but as a smal...

Resolved! Selecting an incorrect Return reason when initiating the process

Hi folks, I'm in a bit of a tough spot with my current item Return situation. Here are the details: I ordered a bathroom exhaust fan from a seller, and when I received the item, I realized that there were parts missing. I contacted the seller directl...