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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

In Feb 2020 bought over $300 of fake N95 , in Jan 2021 can I ask for a refund?

So I bought my masks in February of 2020, for myself and my elderly parents ( thank God I went to double check the authenticity of these masks on CDCs website, since health has been in danger all this time from wearing these). I bought over a 100 pcs...

Collectors item wrapped in brown paper bag

I ordered an collectors item because the photos showed the box in mint condition. The seller wraps the product box in brown paper (like a paper grocery bag) and writes fragile on it, while charging me $9.29 for shipping. The box ends up getting a big...

Refund Request - Reporting Issue With Buyer

Hi community, I'm looking for advice on an issue I've run into with a buyer that I believe is making false accusations. A couple weeks back I listed a trading card binder lot which was sold to a high bidder that outbid everyone at the last second. Th...

Resolved! Return Label?

I sold an item with an accurate description and picture showing it, the buyer received it and said it was not as described. They admitted that they didn't read the entire description, but claimed the auction was misleading and wanted a return label. ...

I am having a hard time issuing refund

A buyer paid via Paypal.1. I print the label, but did not sent the item to the buyer 2. Buyer requested return, I agreed, so never sent the item. I got refund on the shipping label.3. I went to refund, but I am stuck at the first step : "Return Start...

Complaint

To whom it may concern , I received a message stating that my package was delivered !! It might have been delivered but not to ME !!! It was posted that it was delivered Tuesday but nothing was placed in my mailbox and today is Thursday 1/28/21 !!! I...

Weather

Those dreaded words again Shipment exception Weather delay No real question.

Ask Ebay to step in

I have requested a return after an item received doesn't work. No response from the seller and no option to 'ask ebay to step in' it's been 4 working days since i raised the return. No answer from ebay customer service, just an automated message... A...

ebay auto return seller paid labels. When and how much?

1. When does ebay charge me for the label. When it's created or when item is shipped?2. Can't find charge under payments/transactions. Anyone know where I can find that information?Thx!

Advice re: Awaiting Delivery Scan for low cost item. Do you do nothing and hope for best or call+

So the awaiting delivery scan always gets to me because it's like my item made it almost all the way there (or likely ALL the way) only to miss the final scan that protects us sellers. In this case it is a like a $11 item plus shipping, but as a smal...

Resolved! Selecting an incorrect Return reason when initiating the process

Hi folks, I'm in a bit of a tough spot with my current item Return situation. Here are the details: I ordered a bathroom exhaust fan from a seller, and when I received the item, I realized that there were parts missing. I contacted the seller directl...

ebay reducing seller's rating over USPS slow upload of tracking/shipping?

Hello: Has anyone else contacted ebay due to their seller rating being reduced because the USPS is not uploading tracking on time and/or shipping is late? I've gone from Top Rated to Above Standard due to this. I contacted ebay via phone, then receiv...

USPS ISC NEW YORK and ISC CHICAGO delays: a complete disaster

It seems that all packages arriving from abroad to ISC NEW YORK or ISC CHICAGO go through two quarantines. When a package arrives, it takes about 2 to 3 weeks (or more) to be processed (scanned) and after that it takes another 3 to 4 weeks to be rele...

Bulk eBay Shipping system changed again

Add me to the list of sellers who suddenly find the eBay bulk shipping system has changed again - and not for the better. Up until this morning it was easy. Check to make sure the shipping weights are correct, change the shipping method if needed and...

Parts Missing from Packaging

I'm asking a Question of which some of you Can Answer ! I Purchased Many Items from China some of which were Damaged where Refunds were Made; But the Last Parcel I received when I Opened the Parcel and took the Parts out from out of the Parcel there ...