Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Void label due to delayed mail?

I have dropped off a media mail that never been scanned into the system. I checked with post office, and they have no idea where my item could be at. At this point, I just want my item back and not have it ship. So my question is, If I void the label...

Question about buyer returning item in damaged condition

Hi all, I listed an old IPhone 7 recently and the buyer is returning it to me because the home button and cameras not working, however, the cameras were working fine before I shipped them out to the buyer. I even had taken a few photos with it to pro...

How to Open Package Research Case?

How can I open a Package Research Case? Can this be done online?

Package Delivered To The Wrong Address

I had purchased a MSI Armor OC 8gb RX 580 graphics card off Ebay for $180 however the USPS delivered it to the wrong address 2 blocks away to a home with the same address as mine. The postal employees were never able to recover the package even they ...

Lost mis sent packages delayed delivery

Pathetic how eBay is still allowing these auctions to take place and taking my fees knowing that the post office is jacked up for the holidays. Many packages lost and thrown in the garbage. Allot are severally delayed. This mailing dilemma is severe ...

Resolved! Buyer claims book I sent arrived with damaged cover

Hi all, I'm a casual seller and haven't had an issue like this before, what to do? I don't offer returns (do know that might not mean much) but haven't had to before. Got a message from the buyer saying a book I sent arrived damaged with a picture of...

Unable to choose USPS First Class International Shipping?

Me too. I've made three calls to eBay regardng the inability to choose USPS First Class International Shipping. No one could help me. The only option was to choose "eBay's" First Class Standard International shipping service. I finally realized that ...

Buyer escalated case while item was in transit and received refund. eBay Appeals told me to get lost

So I gave my item to UPS even though it was a Post Office item because the post office isn't open late enough. (Last time I do that ever.) The item wasn't updated until very late due to these "delays" and my buyer was able to run out the clock even t...

Buyer claims his item is damaged, but he will not provide proof.

I have a buyer who claims his item is damaged, but he will not provide proof. I find it extremely hard to believe because it was in a form fitting styrofoam case which was in its original box which was in a box padded with bubble wrap. I believe he h...

Where is policy on how long buyers have to return item once seller has accepted return?

I have a return that I accepted on 12/16. According to Ebay, they are giving the buyer until 12/31 to return the item. Seems like a long time to me. Where is this policy located?

Resolved! Just had a Bidder ask for 8.00 for shipping

It is clear in the listing 3.00 for postage . The bidder wanted me to pay 8.00 postage. That's five more than the listing .He did not add five bucks for the higher postage. I sent the item first class for 3.85 I didn't mind 85 cents out of my pocket....

Is this okay to ask for a refund for?

I bought a elliptical and it stated that it was under warranty in the description. It broke a month later and i contacted them to get my warranty part and they said they will get it soon and give me the tracking info but its been almost a month later...

Fedex Supplemental service fees of 900$ for shipping a 65 inch tv

I sold an oled 65 inch tv and punched in the dimensions 63x40x7 in and was quoted 300$ with fedex home delivery. I was happy with the sale until i received the invoice. Weight of tv is 70 lb as per lg website. https://www.lg.com/us/tvs/lg-OLED65E6P-o...

Resolved! Buyer returned wrong item

I sold a customer mini projector and they said it arrived broken. So I sent them a replacement, before receiveing the original item back. Today, I just received the item back and it is not what I sent them. It is a mini projector, but not the same br...

I Have a Refund Question

I had an item that had no movement over a week beyond the estimated delivery date, so I contacted the Seller and ask if he/she could track it for me and they refunded. This was over two (2) weeks ago. The item arrived today and I was going to ask the...