Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

When To Print a USPS Scan Form

Looking for some advice on the bulk shipping tool as it relates to generating a scan sheet/form. During the week I typically print labels in the evening for sales that occurred that day, and I print labels again early the next morning for any sales t...

Refund

I'm refunding a item, they paid through PayPal. When I go to send the refund it wont go through, I've tried 6 times. Cant get a hold of anyone at Ebay. Dont know what to do.

Buyer tried to scam and after winning the case is still threatening that he will get a refund

Hello everyone.I sold a cod account 1 month ago.After the buyer bought it,he logged in said everything is fine and left a positive feedback.The next day he said there is an issue which it doesn’t let me play and opened a return case.I agreed to a ret...

Resolved! Item in transit over 30 days UK-Poland

Hello,I bought three used laptops (26 december) for repair. I had paid for Items, Shipping and Import charges. Last update 5 January (pitney bowes) Global Shipping Programme " Leaving International Shipping from lichfield UK" and over 32 days there i...

Refound and money gone

Where is the money.I pay with paypal some Car Radio. The seller want to refound the money for Radio damage. He refound but my money gone. NOT ON PAYPAL AND NOT IN MY CREDIT CARD.Who got my money?

I voided a label on 1/20 and still have not heard anything

I know the USPS is having difficulty with delivery times, etc, but I would have thought I'd hear something by now? Should I contact eBay or give it a few days yet? The status in my eBay is still "void requested". Thanks.....

Resolved! import duties video camera from Japan to US

Hi, I purchased a few things from Japan all from different sellers. My first item was a Hasselblad which was shipped via DHL and I was charged a duty of %5.8 The transaction was $1300 Then a Pentax camera shipped via FEDEX $200 no Duty charged I thou...

30 day return buyer pays return shipping

If I list something and accept 30 day returns with the option chosen that the buyer pays return shipping, do the buyers have to pay return shipping, or will ebay still make me pay for the return shipping? The items I want top list are used, and I wou...

Refund my money back

Hi Saba tesfamariam I buying and return I need refund or send me item hpone

FedEx Issues

Hello,I'm just curious if other are having issues with FedEx damaging their packages recently? I've been shipping with them for about a year, but in the last two months alone they have destroyed three shipments. Obviously I've filed claims, but they ...

Change shipping label format for USPS international

I just recently started handling my own shipments to Canada and my international labels are not printing the right format. I use a Zebra 3844-Z label printer with 4x6 labels. My domestic labels are correct, but the international ones are printing wit...

shipping - I think I messed up and need insight!

Hi, I am a low-volume seller and frequent buyer on Ebay and need your advice on a problem that I may have created. I had a purchase return and a sold item all done up with labels, etc. The post office was closed at the time that I went to mail these ...

Extend feedback time

Hello, Is there any chance ebay can extend the amount of time a buyer can leave a seller feedback? I haven't been able to leave feedback on multiple purchases because shipping was longer than 60 days. With all the delays in shipping due to covid. Ive...

Received broken items

What is the proper procedure when you receive broken items? I contacted the seller right away, and I was told it is my responsibility to go to the post office and file a claim. Is that correct? In the past, whenever I received damaged items, I was si...

tracking status not correctly shown in a return request

I started a return request 3 days ago I got the return label and use it to return the item using USPSthen i fill in the tracking number in ebaybut today I checked in ebay the tracking looks like strangeThe carrier info is not shown and seems not vali...