Shipping

Forum Posts

Sorted by:

In Transit, Arriving Late

"If tracking on the item shows movement within the past 10 calendar days and the parcel is in the destination country, we’ll keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to...

We got "shipping instructions" from a prospective bidder...

My partner got a message from a prospective bidder this morning that he asked me to answer. The bidder wants to know what shipping will cost within Canada to ship in a regular envelope. I informed him that the shipping was posted in the listing, and ...

Resolved! POST OFFICE Shipping Delay - Seller Responsible?

I shipped an $18 item from Midwest to East Coast. Item spent 10 days getting from KC to Jersey City, now is languishing for 6 days in Jersey City. Boston Buyer wants a refund. I told buyer I have no control over Post Office. According to Ebay policy,...

Potential Additional Impact to Shipping Logistics

While the shipping situation with USPS is already bad and only going to get worse for the next few weeks or months impacts to FedEx and UPS could also become extrapolated over the next several months. Both FedEx and UPS are to become heavily involved...

Resolved! USPS Ebay Branded Boxes -- Web link not working

Has anyone had any success ordering USPS Ebay Branded boxes? The current link does NOT work. I did contact Ebay customer service but there reps, of course, had no answer either and encountered the same problem. As of November 2, 2020, the link on the...

I didn't charge enough international shipping to buyer

I didn't charge enough international shipping to buyer from USA to Japan. Dimensions: 13x11x0 and 12 oz yet costs almost $30! I had no idea and I will exclude Japan from future listings unless there's a cheaper way to send? I will have to cancel and ...

Shipping to Canada

How do I change my selling account to include shipments to Canada ?

Terrible USPS service this year

Has eBay, as a company, addressed the terrible service the USPS is providing this year with Post Management at a senior level. Some priority mail as much as three weeks and still not delivered?? If so tell us what you know. We already know about high...

Resolved! Return request

I listed a CD in "Very Good" condition. Someone bought it, and I shipped it out. After receiving it, the buyer messaged me saying he no longer wanted it before even opening the package. I answered back, agreeing to accept a return. He messaged me aga...

"Something went wrong and we were not able to generate the label" trying to print UPS or FEDEX Label

I normally ship via USPS and need to ship one of my packages via UPS or FED EX. I enter the dimensions and weight and keep getting this error message..."Something went wrong and we were not able to generate the label.". What am I doing WRONG?

"Something went wrong and we were not able to generate the label" error message

Hi, I am trying to print a postage label for an item. I keep getting the error message: "Something went wrong and we were not able to generate the label." I have tried continually clicking the purchase link but it is not working. I have completely lo...

Resolved! Did not receive a refund after cancelling order

Hi, I was wondering if anyone has any advice for me?I recently cancelled an order and eBay says that the cancellation is pending. But, when I go to view the cancellation details, it tells me that the seller cancelled the order and gives me two option...

Shipping

I just read the updated holiday shipping information. It is based on the package scanning dates. The whole problem is that USPS is NOT scanning the packages!!! I have several packages that I have sent that the local post office scanned but the large ...

GOOD NEWS (missing packages)

When a buyer makes an “item not received” requestEBAY finally realized there is a huge problem with shipping delays (changed policy to protect SELLERS). See policy below: A buyer can only open an “item not received” request after the estimated delive...

Combining Items into one shipment.

Hi,I just had a customer buy two items separately. Individually they are over 3 dollars shipping each. Which means they paid 6 in all. I figured out that I could group the two items in a shipment together and the shipment is half the price of shippin...