Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Who will pay for my didn't-arrive refund?

An item is taking ages and I'm considering requesting a refund. However, I don't want the seller to pay the refund, they did everything right: sent the item soon and with Ebay Global Shipping -> DHL. So I only want a refund if the carrier will be the...

Resolved! Question for MP Sellers on INR cases.

With PayPal, a buyer opens an INR case because item hasn't shown any movement for several days. I refund through PayPal. Item shows up a few days later, and buyer wants to pay again. I send him an invoice through PayPal cause I already have his PP em...

Resolved! Return shipping costs when buyer changes mind

Have been selling on eBay for years and thankfully have had very few buyers request refunds for "changed mind". I recently sold a new in opened box item with free shipping. 11 days after item was received, buyer requested return because "changed mind...

Ebay Standard International Delivery Problems

I'm done with standard international shipping! Just in the last month they have somehow managed to lose 3 shipments valued at over $900.00 combined. I'm out over $600.00 as the insurance is only good up to $100.00 per shipment. Thanks for discounted ...

Seller uploaded 2 usps priority tracking numbers for one item

Hi, I made a purchase on ebay, the seller was shipping from an apo (american air base in the uk), they have good ratings so I thought why not, it was a really good price too so I didn't mind the slower shipping. On friday, they uploaded the tracking ...

How can i ship a high valued sportscard

Any advice will be helpful. I'm selling items on Ebay that are going to sell for thousands, I should reach 65-70 thousand alone, how do I ship something that valuable with insurance to protect my self

Refunding buyers through the app in 2021

Where can I do this in app for IOS? I don’t see an option on iPad or iPhone? Do I have to do it from the desktop site? If so why? Wouldn’t it be more useful/easier to click on the sold item, have a refund button there and click it , get a confirmatio...

Shipping

I only ship to U.S . I sold an item and the buyer is from Chile. If they don't have a U.S. address what do I do ? Cancel & relist ?

"Is there a problem with the shipping, I was expecting my order today?" REALLY!!??

I can't even express in words how sick I am of oblivious buyers asking me what's wrong with their package not arriving! Where have they been for the last 2 months? Under a rock?? Yeah, there's a problem with the entire system!! I just got my December...

Wrong name entered in shipping address

I bought an item for a friend and entered their shipping address into the boxes but forgot to change my name in the shipping info field. Is there a way to correct this through my account? I've already reached out to the seller to see if they can chan...

Resolved! LOST SALE DUE TO REFUND FOR LATE POSTAL DELIVERY.

Hi. I'm new and learning everyday. customer requested refund because of late delivery due to post office ( late December early January ) 19 days. I gave the refund and asked the customer to refuse the package when it arrived or reissue payment. The p...

Refund without Returning item

I have a question. This is my first time trying to get a refund through ebay without returning my item. I requested a return from the seller I bought a t-shirt from. The seller declined my offer and closed the case. When I click return details it sho...

Handling Returns when you do not accept them

Hello Everyone, I am a new seller here. A buyer is not happy with the product I sold and wants a refund. I sold the item as used and he is still not happy. Is it better to issue a refund through PayPal ? I told him to send the item back and I will re...

Resolved! Sellers, do u take the extension on resolving INRs when buyer is mad &pressuring 4 immediate refund?

A buyer filed INR yesterday, 4 Feb, because the estimated arrival date for her parcel (3 Feb) came and went with no delivery (it was not Guaranteed Delivery). She seems to be a full-time TRS seller and has high volume, with maybe 6 negatives in the l...

Resolved! Delivering an item in person but charging for delivery...

I sold an item which had shipping. Since the buyer is within driving distance how do I handle the 'shipped' because I want to keep the shipping charge in because it is a fair distance away.