Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

detailed article today in the Washington Post on USPS problems

probably the most comprehensive article i've read yet on the problems that plagued USPS in 2020 (and beyond?)--only 38% of nonlocal mail was delivered on time in December. i can't post a link because the post is subscription (but it is included for f...

buyer claims address on order is not hers and item delivered to someone else

here is the short story...buyer orders a vintage hat box 2/2/21 (address and name on order is for a person in Minnesotaitem is delivered to person & address in Minnesota 2/6/21 Buyer contacts us today says she ordered the hat box 2/2 but that she liv...

Return shipping fee question

Hi, everyoneI am a seller and my return policy is that I pay the shipping fee if there is a return. A buyer requests a return and I see there is a USPS label created with tracking number already. But the buyer never hand the item to the USPS. In this...

Multiple Flat Rate Rules

Shipping rules - if you have two different flat rate rules (different types of items) and a customer orders a combination of those items, which rule will be in effect? I have written in my ad to hit the "Request Total" link if they purchase a combina...

Limited shipping options

Is anyone else having a problem of NOT being able to ship regular USPS first class mail? For this weekend with certain items like a jacket or shirt, when I've made my listing and eBay automatically says 2 lb shipping priority and I change weight to 1...

Resolved! Shipping on a Buyer's FedEx Account

Just had a customer ask, "Please ship via FedEx Priority One Overnight on account xxxxxxxx." Are there any ramifications/dangers/gotchas with doing this? It is a $693 order. I am not shipping until Monday.

Anybody notice the actual ship charge is being higher than calculated ??

Anybody notice the actual ship charge is being higher than calculated ?? Even plugging in the dimensions and full weight etc. in the ad, the cost of actual shipping exceeds what the buyer has been paying lately ! Anybody know what's going on or has b...

I Need Advice about Shipping Internationally

Hello All,Fairly newbie seller here. I received a request from a nice potential buyer, asking if I could ship to Germany. This is for a small, light, somewhat fragile item. Auction ends this evening. Using the eBay calculator, it looks like it will b...

Open refund request problem

Hi,I ordered 2 different displays from the same seller. He sent them to me in one package which did not arrive. For one, I opened a reguest and received a refund. When I try to open a request for another, it tells me that the request for that item ha...

Partial refund on combined postage

How am I to refund some on the postage fees if one person buys multiple items, now that eBay has made us use bank accounts rather than PayPal?

Shipment in transit but buyer open claim and get refund from Ebay

I am a seller from Sweden that have encountered the following issue when shipping an item to a client in the USA. On the 14th December I sold the item which has a value of 750 USD + 25 USD shipping. I shipped it on the 15th December. Due to holiday s...

Item being returned under same tracking number

The seller used FedEx Ground which is just an awful service in my area and FedEx Ground couldn't deliver the item, they were good at playing door tag and ditch despite taking the days off of work to wait for the item. So what's next? The seller has a...

Funny Shipping Name

This company has a pretty funny name:https://www.oops.sg/shipping_rates.php Yes, that's Oops Shipping, lol I wonder how they fair vs USPS. My guess is USPS is probably quite a bit better and more reliable.

Resolved! 1st class shipping weight limit change

So I had an item that I had to ship out it weighed about 14 oz eBay sent ma a first class label and I took it to the post office . They said that the new weight limit for first class was 10 oz and the account would be charged the extra amount due. An...

Resolved! How could a return for refund go so wrong?

I’m having a horrific time getting a seller to pay for return shipping for shipping me an item completely wrong from what I ordered. To add miserably... the non-eBay representative (that is to say contacting a representative directly) way of requesti...