Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Has the weight/rate structure for First Class vs. Priority changed?

I’ve shipped many packages First Class packages weighing up to and including 15 oz. for a lower rate than Priority. However, in the last two days, when creating a listing and putting in the weight, I noticed that at 14 oz. with First Class still sele...

The seller cheated with the product photo

Hello. The subject - https://www.ebay.com/itm/iMac-27-inch-Mid-2010-Intel-Core-i7-2-93Ghz-4GB-Memory-1TB-HDD-MC784LL-A-/293879979428?_trksid=p2349526.m4383.l10137.c10&nordt=true&rt=nc&orig_cvip=true The seller cheated with the product photo - the las...

UPS Lost My Package - Cannot File Claim Because Shipped Through Ebay

Hi - hope someone can help with this issue. I shipped a package via UPS through the eBay shipping portal. It never arrived and it has been two months. I attempted to contact UPS regarding this package, but since the status of the package is "Out for ...

USPS SCAN forms and "Origin Scans" killing our shipping rates!! Anyone else having issues?

Hey Fellow Ebayers.. We have been shipping on here a long time. Recently.. we have noticed we are getting dinged for late shipping.. we sip every day and within 24 hours to receive additional ebay discounts. So after doing some research and seaking t...

Return label from seller

Need to send shoes back to seller today. She says she sent return label.. not seeing it or where to print it off.? I’m assuming it’s prepaid.. she did put her address @ bottom on one of email responses .. but I’m assuming it will be an actual label t...

need to void ebay international label

I want to void a ebay international delivery label and send the buyer the item directly though it cost more. I would like to get to the original shipping label site on ebay where I can choose another option. I know that I will not be charged for the ...

printing envelopes to ship trading cards

With the new tracking and shipping abilities on trading cards, I'd like to print directly on a #10 envelope and mail them off. Right now,eBay doesn't offer that option. They want us to print the label and somehow apply it to an envelope ourselves. Us...

I phone 8

I phone 8 was bought on the1-/8-21 i talk to the seller I neve got a shipping label to send it back so I ship it back to the seller it was delivered yesterday can fine where my Oder is have numbers 1007234661988515780 11-60617-198851578 on my bank St...

Dings for late delivery

This note was sent via the standard eBay link: (I'd received a canned response that negative feedback had been "carefully reviewed" and removed). I'm in Canada, and the items were shipped to a Canadian buyer. The cost of tracking is prohibitive in Ca...

contact info restricted in emails.

Trying to return an item for warranty work, the seller is requesting that I respond with contact info. Ebay pops up with the message "unable to send email because it contains contact information." Solution? Thx, LM

estimate to ship to Italy on item already in progress on auction.

Hi, I have an item that is in progress on an auction format. Someone wants to know how much to ship to Italy. I found the Ebay calculator and entered my info and it came up with $26.00. I'm worried that I may have missed something like customs charge...

How to add a replacement tracking number?

The issue is: I tried to edit the existing tracking# record and add a new tracking#, but its not updating. Is it because the 1st tracking # and the new tracking # were printed 24 hours apart?

Buyer acting as a middle man with a complaint history and fake addressees names

A sole proprietor (according to Tax Center) who is a middle man on ebay, made multiple purchases to different addresses. What caught my attention that all orders had names in format such as Mike Mike, Mary Mary...when googled the addresses, no reside...

Resolved! Isn't there a policy against buyers asking for changes to shipping after purchase?....

I had a buyer asking to change the method of shipping AFTER they purchased but BEFORE they paid. At first I tried to accommodate him but he kept writing and asking for more changes. Then his attitude started becoming aggressive so I canceled the sale...

Refund and money back

how do I get my money back if I requested a return on my item before I revived it and the seller declines the request how am I supposed to get my money back?please help