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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item not ordered by me

I just got a little envelope with, what looks like, a girls ponytail band. It’s black elastic and has like a little butterfly medallion on it. It’s from BFE Corporation in San Leandro, CA. I’ve never heard of them and surely, never ordered this, what...

Buyer started a did not receive return

I mailed to buyer on 12/7/2020 and per USPS tracking it was delivered to a Parcel Box on 12/14/2020. Buyer emailed and said he did not get it, I responded with a picture of the tracking showing it was delivered. Today, 12/16/2020 he opened a request ...

DISPUTE OVER TAX

Hello,Why would a seller agreed FEDEX charge the customer tax without an agreement with

USPS is full of excuses

You can look back at shipping delays this time of year going back to 1995. Every holiday season, USPS has some lousy excuse why packages wont arrive on time, yet they are fully aware every year 12 months in advance that the season will be back. This ...

Need eBay Standard Envelopes with Tracking for Postcards

eBay just announced that they will be providing eBay Standard Envelopes with tracking for trading cards at the end of January. I hope they consider providing eBay Standard Envelopes for postcards also in the near future.

UPS Mail Innovations USPS Transfer package lost??

I was expecting a package from UPS Mail Innovations and when UPS transferred it to USPS at the post office, UPS said the package was dropped off while USPS tracking says the item is still in pre-shipment. The UPS drop off was last Friday the 10th of ...

New day new policy, to be thrown out the window later..............with no warning.

UPDATE as of Wednesday, Dec. 16For transactions occurring November 15 through December 31, we are adding the following seller protections: We will automatically remove any defects for “item not received” cases closed without seller resolution as well...

Buyer orders from late November not delivered yet.

I'm just wondering if any sellers have customer orders from late November that have not been delivered yet through USPS. I currently have around 50 orders that dropped off the tracking radar around December 4th. I called the Post Office but hung up a...

Resolved! Am I the only one with USPS Issues?

I had an item ordered November 30th, and the same night I boxed it, labeled it, and put it in my mailbox flag up. The item was picked up by my mail carrier December 1st @ 1:25 PM EST, yet my mail carrier NEVER scans items when he or she picks them up...

USPS delays and how it effects us sellers.

Obviously USPS is in over their heads this holiday season. I have 50+ packages from 2 weeks ago that have not been scanned yet. Fed Ex and UPS have their hands full with COVID vaccines, so the alternative is not too good.What is eBay doing to protect...

Do I have to ship brand new items in their original packaging.

Hello! If i have a brand new item, lets use weights as an example, do I have to ship them in the original box that they came in, or am I allowed to remove them from the original box and ship them in a separate box? Thanks!

Return wasn't received by seller. ( insufficient address? I smell a rat... )

I bought a mic ($100) the mic was defective on arrival. He sent it in a EVELOPE! Crazy... anyway, Seller agreed to return under duress of course, saying it was fine as far a he knew...sketchy. Nonetheless, I asked Ebay to step in just in case because...

Resolved! The buyer is a liar! a thief shouting “thief, thief!”

This is a fraudulent buyer, The buyer is a liar! a thief shouting "thief, thief!" Our item has been shipped, it is on the way, and it will arrive in about three days, but the buyer initiates a refund dispute! eBay even agreed, which means that we l...

Buyer says USPS Covid/holiday delay is nonsense

Yesterday I have a buyer is complaining about their item that they didn't receive yet. Ebay only shows one last status as accepted but I checked with USPS website and as with tons of other packages, USPS shows it as "In Transit, Arriving Late." So fa...

OPened claim buyer never received dvds

I sent out a dvd set to a buyer. The buyer said he never received . I sent it out asap but because of covid , the holidays, and the fact its media mail he never got it yet. I checked with usps they said its on the way just arriving late.... I sent hi...