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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Need eBay Standard Envelopes with Tracking for Postcards

eBay just announced that they will be providing eBay Standard Envelopes with tracking for trading cards at the end of January. I hope they consider providing eBay Standard Envelopes for postcards also in the near future.

UPS Mail Innovations USPS Transfer package lost??

I was expecting a package from UPS Mail Innovations and when UPS transferred it to USPS at the post office, UPS said the package was dropped off while USPS tracking says the item is still in pre-shipment. The UPS drop off was last Friday the 10th of ...

New day new policy, to be thrown out the window later..............with no warning.

UPDATE as of Wednesday, Dec. 16For transactions occurring November 15 through December 31, we are adding the following seller protections: We will automatically remove any defects for “item not received” cases closed without seller resolution as well...

Buyer orders from late November not delivered yet.

I'm just wondering if any sellers have customer orders from late November that have not been delivered yet through USPS. I currently have around 50 orders that dropped off the tracking radar around December 4th. I called the Post Office but hung up a...

Resolved! Am I the only one with USPS Issues?

I had an item ordered November 30th, and the same night I boxed it, labeled it, and put it in my mailbox flag up. The item was picked up by my mail carrier December 1st @ 1:25 PM EST, yet my mail carrier NEVER scans items when he or she picks them up...

USPS delays and how it effects us sellers.

Obviously USPS is in over their heads this holiday season. I have 50+ packages from 2 weeks ago that have not been scanned yet. Fed Ex and UPS have their hands full with COVID vaccines, so the alternative is not too good.What is eBay doing to protect...

Do I have to ship brand new items in their original packaging.

Hello! If i have a brand new item, lets use weights as an example, do I have to ship them in the original box that they came in, or am I allowed to remove them from the original box and ship them in a separate box? Thanks!

Return wasn't received by seller. ( insufficient address? I smell a rat... )

I bought a mic ($100) the mic was defective on arrival. He sent it in a EVELOPE! Crazy... anyway, Seller agreed to return under duress of course, saying it was fine as far a he knew...sketchy. Nonetheless, I asked Ebay to step in just in case because...

Resolved! The buyer is a liar! a thief shouting “thief, thief!”

This is a fraudulent buyer, The buyer is a liar! a thief shouting "thief, thief!" Our item has been shipped, it is on the way, and it will arrive in about three days, but the buyer initiates a refund dispute! eBay even agreed, which means that we l...

Buyer says USPS Covid/holiday delay is nonsense

Yesterday I have a buyer is complaining about their item that they didn't receive yet. Ebay only shows one last status as accepted but I checked with USPS website and as with tons of other packages, USPS shows it as "In Transit, Arriving Late." So fa...

OPened claim buyer never received dvds

I sent out a dvd set to a buyer. The buyer said he never received . I sent it out asap but because of covid , the holidays, and the fact its media mail he never got it yet. I checked with usps they said its on the way just arriving late.... I sent hi...

eBay letting buyers file "Didn't receive item" early, knowing there are USPS delays

I'm getting tired of seeing another "Your funds are on hold due to a request" every time I open my messages now, because an impatient buyer hasn't gotten their item due to the current nationwide USPS delays. eBay knows USPS is experiencing delays - i...

USPS retail ground, USPS parcel select ground option are not showing up

Hello all Can anyone please help me on this... all of my product on sale are set to economy shipping such as USPS retail ground and USPS parcel select ground but when time to ship and create shipping labels, these options are not included for selecti...

Resolved! Buyer Opened Item Not Recieved Case Because USPS Shipping is Slow on the Holidays

Hi, I've been selling for a few months now and recently as we all know, USPS shipping has slowed to a crawl.A buyer bought one of my items (and took them a week to finally pay up), to which I promptly shipped it, and after a week without it arriving ...

Damaged Returns - partial refund

Hello,I am fairly new to selling.I sold some uninflated balloons.The buyer said they were damaged because they were screwed up. They did have lots of creases, but once inflated they all disappear and the balloon is perfectly ok.I accepted the return,...